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April 2024 by Mercedes Rosado
Great service
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March 2024 by Matthew Brigham
Always easy to work with. The pup comes out nice each time too
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January 2024 by Alex Lucas
The West Hartford Staff is always great with us and our dog. Lisa Bynes gives the best doodle haircuts we have seen yet in 4 years and she is the only one that we bring our dog to. Cannot say enough great things about this staff and place.
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October 2023 by Destini Troiano
Friendly, welcoming, clean environment. Would definitely go again and recommend to anyone needing a groomer!
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September 2023 by Alec Steinfeldt
Woof gang is great, they’re always very kind & wonderful at what they do. I’ve been bringing my long haired dachshund Otis to Woof gang since he was a year & now he’s 2 and I’m still bringing him on a monthly basis. They’re very fair priced & do a great job. I’ve brought Otis for grooming as well as for nail trimmings. Otis is difficult for me when it comes to cutting his nails, they do it very well & fast. His nails are usually done with nail trimmings in about 5-10 minutes.Woof Gang Bakery makes my life easier & less stressful for me and my furry companion.
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August 2023 by Mikayla Pascucci-Wallace
RUN, don’t walk away from this place. They have horrible customer service skills and personalities. I called to schedule my dog for a first grooming here, as we heard great things about their location. The lady I spoke to on the phone was pleasant, and offered me a next day appointment due to a cancellation, and informed me that if I could not come in for that, their earliest appointment would be August 29th. I booked for the next day at 1pm, even though we had other plans, and revised our day around the grooming schedule. Parking is horrible in Blue Back Square, so I received a ride to drop my dog off. Upon arrival, when they asked me for my dog’s name, they informed me they did not have an appointment for her. They then asked me for my phone number, and said they could not find my appointment. They tried very hard to convince me that I did not make an appointment with them, and that I perhaps called their Canton, CT location, or a completely different dog grooming location. I assured them I did not, but they were insisting that I did. I walked out of there, very disappointed, and was able to locate my exact call to THEIR LOCATION in my phone log. I went back into the store to show this to them, and upon me doing so, the employees told me that they did just now find my appointment, but that someone called me this morning from the store to cancel and reschedule my appointment for ONE WEEK out due to the groomer calling out sick. NO ONE CALLED ME. I showed them my phone log to share proof and evidence that I never received a call. After standing around for at least 5 minutes, watching 3 employees stare at a computer screen and not say a word to me, I finally asked if they could get my dog in to groom today. They told me they could not, and offered to rebook my appointment over a week away, or to send me to their Canton, CT location (which is 20 mins away). Horrible, horrible, absolutely horrible customer service skills. They tried to blame me for the issue, instead of taking responsibility, apologizing, and trying to make it right by the customer. I HIGHLY recommend that you stay away from this place for any and all grooming needs, as you will be very disappointed with their lack of customer service skills. There are many other grooming locations local in West Hartford that are willing to take and provide you and your animal with excellent grooming needs. If I could leave zero stars for this location, I would.
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August 2023 by Lexa Morales-Ortiz
Professional and knowledgeable. My dog has extreme anxiety and has been turned down by many groomers. This place took her right in and provided her with an amazing experience. Can't wait to go back!!
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July 2023 by Geycel Muniz (Geisy)
Told the groomer i had a picture of what i wanted so she could get an idea. She told me she doesnt go by pictures. Odd response on her part.I pick up my dog and Im not happy with the face, the ears in particular. The young lady at the front desk notified the owner. The owner apologized and quickly fixed everything and the whole situation. It was a misunderstanding and the owner was extremely kind and fixed all issues. I will be back.
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July 2023 by Jomarie
I wouldn’t take my dog anywhere else. Gray does such a great job on my baby he loves her and never gives her any issues. Also they a have a bunch of goodies for your fur babies.
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June 2023 by Erica Rosano
I am very happy with my dogs groom! The first time we went wasn't the best experience but I spoke with Renata and we figured it out and we are so happy we tried again! They did a great job with our dog, the groomer Gray looked at pictures of what we wanted and our sweet pup came out looking like a million bucks! Thank you Renata and Gray for an amazing experience! We are very happy.
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June 2023 by Ellen Eickenhorst
Great place! Had my black lab groomed there for the first time and it was a good experience all around. Be prepared to show a recent rabies vaccination for your pet. Also, they have many (3-4) technicians working at once so be prepared to be in a space with other pets.Store has cute treats and novelty items for canines in your life.
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June 2023 by Erica Kriscenski
I am very happy with my dogs groom! The first time we went wasn't the best experience but I spoke with Renata and we figured it out and we are so happy we tried again! They did a great job with our dog, the groomer Gray looked at pictures of what we wanted and our sweet pup came out looking like a million bucks! Thank you Renata and Gray for an amazing experience! We are very happy.
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June 2023 by Latrice Galloway
Update: The owner called me and very apologetic. I was able to take my dog in today and for the cut to get fixed by Grace. She did a phenomenal job fixing Nuggets haircut. I will definitely be back with Nugget for his future cuts. Great customer!The receptionist was nice when I picked up my dog. His haircut is very uneven and choppy. I have to go over and make it even. Some spots on him are cut too short and I have to wait for the hair to grow and even out. The shop is cute but I will not be bringing my dog back to be groomed, I spent $81 on something that’s not worth it.
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May 2023 by Cristina S.
I have an Australian shepherd with lots of hair and I'm always afraid someone is going to try to shave him and ruin his fur. Woof Gang did a wonderful job and he's never looked better!
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May 2023 by Zenona L.
Briana is amazing. Took the time to understand what I wanted for my cavapoo. Worked with me to make my little guy feel comfort. After trying several groomers I finally found the groom I will be using. Highly recommend Briana and the Woof Gang team.
