The Xfinity Store by Comcast on New Britain Avenue in West Hartford provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment. Reviews consistently highlight first class service and a staff that is very friendly, nice, knowledgeable, and professional. Employees are noted for exceeding expectations, handling everything like a pro, and providing exceptional service with patience and dedication. They help customers choose the best plans, fix issues, and ensure a positive experience. The store itself is described as absolutely beautiful, very big, clean, and runs professionally, with extremely clean restrooms. A common downfall mentioned is the parking lot, where finding a space is difficult on most days. Some customers also report a very hard time finding a direct store number to call. Despite these minor issues, many customers express sincere gratitude, state they are very pleased with the services, and confidently recommend the store.
Service was fast friendly employees the only thing that I didn't like was that I went with my brother to return his equipment and they couldn't give him a receipt for it. They only said that they would send him a email but as of last Saturday they didn't send him one. Other than that everything else was good
February 2026
Everyone in there was professional and friendly, the interior is classy and comfortable.
January 2026
Hands down the best customer service i have received. I was having issues and was prepared to just walk away from the brand all together. With the excellent service I received from Amoy, we were able to remedy this issue.
