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March 2025 by Marie Saint
Wait times are ridiculous the lady checking you in is fast and efficient after that prepare to live in the store because they are slow
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March 2025 by Ohodgee Malik Holmes-Nieves
Xfinity store by Comcast is open Monday-Saturday 10am-8pm and Sunday 11am-5pm.
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March 2025 by Pat Indino
The store was easy to find and the store was very busy with customers. The employees were very attentive when I arrived,and they were quick to ask me what I needed. I explained my reasons for my visit,about the problem I was having with my “NOW”Wi-Fi pass, and how I had spoken to eight different “tech-agents”over the phone,and their stupid automated system,just to spend about three hours on the phone, for a total of four or five evenings.
Just to get shuffled around to the next person and to the next person,til finally the only option I had left was to go to the store.
That’s three or four hours of my life I’ll never get back!
I So after all that, I get to the store only to find out that they can’t help me,or do anything about it either!
So my question is this, how the hell do you sell a service that you can’t do anything at all to troubleshoot?? And no-one has any idea what to do to fix it! HOW? They knew how to collect the money for the service! But nothing else! 🤬🤬🤨!!
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February 2025 by Ginette Kazimierz
I was in and out within a few minutes. Great, quick customer service.
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February 2025 by Luis Melendez
When you come here ask for angel he was very nice and friendly and fixed my order right up after an incident another employee did I would recommend him to anyone 10 outta 10 experience
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February 2025 by Judy Fernandes
Great shop in Ct with great staff.
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February 2025 by John Trainer
Updated: The experience was excellent
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February 2025 by Samantha Withers
The place was packed. Apparently when you walk in you sign in with the person sort of near the door to get on the wait list. This was not made clear and we waited 15 minutes with no one speaking to us before we realized the "sign in" necessity, and at that point the wait just wasn't worth it.
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February 2025 by Saela jones
The elephant in the room is the parking lot. Good luck finding a space on most days. I also had a very hard time finding a direct store number to call and was never successful. Other than that. Staff is very friendly, store is absolutely beautiful, very big. I actually needed to use the restroom while I was there, and they were extremely clean. Downfall for me is parking, that's it.
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January 2025 by Shonique Nichols
Wait over rated
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January 2025 by Glenn Catania Sr
Every time I visit this store, I get first class service. Everyone knows what they're doing and exceed my expectations. My last visit, Jeremy handled everything like a pro.. The visit before that was a five star visit and I regret I cannot remember the name of the employee that helped me.
The store is clean and runs professionally.
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January 2025 by Aaron Davis
Store opened at 10am and I was inside, in line at 10:15am to return equipment and disconnect service. Just for that, it took until 12:35 pm to get service and complete what I came for. So happy to be done with Xfinity after so many years. Saving about $250/month going with fiber and smart tv
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December 2024 by Leofaniris Bautista
Worst customer service ever, the wait time is a nightmare and they talk to people like they are paying us, no (US) to them. And I give them a second chance because I’m a customer, but at this point I just decided to change company, customer service 0, I spend 1 hour waiting for someone to give me the service and they just keep attending people that just came in.
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December 2024 by Marie Bedard
They don't know what they are doing the guy didn't know how to transfer my contacts..And I am zero in technology
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December 2024 by Rose Karotkin
Came in shortly after 11 AM. Waited in line about 15 minutes. She made an appt for us 80 or so minutes later (wait time) it’s nearly 2 PM. Still waiting. Have home WiFi, and business WiFi and landline -was here because I need to bring down the cost of WiFi and one line at business $350 a month!! So I was going to add mobile phones -I’m about to leave and cancel the WiFi’s and business line!!
