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January 2024 by PHOENIX Rising
The staff are polite and patiently answer your questions, which is great when you've never had an accident before and you are extremely anxious.
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December 2023 by Claudine E.
The worst experience ever and the assistant branch manager has Adis has ZERO customer service skills and even worst inability to run a business. After reserving a large SUV 4 weeks in advance of our trip, he tried to bait and switch with a mini van on the day of the reservation. If I needed a mini van I would have reserved a mini van, but rude and disrespectful Adis did not honor the reservation or even give a slight bit of effort to deliver the car that was reserved. This is obvsiouly a bait and switch practice of how he runs this location, so if you need a rental I would look elsewhere then deal with this unreliable, unprofessional scammer!!!
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September 2023 by Danielle Esposito
Shoutout to WEST HAVEN. This is definitely the best enterprise around. You won’t be disappointed at all. They are extremely helpful and definitely always go the extra mile for their customers! Thanks for everything guys!!
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September 2023 by omar c
Kylie was honestly the best, Kylie made my experience a memorable one with such excellent customer service skills and fast active critical thinking. Kylie was not only helpful with the services she provided to me but also extremely empathetic to the hardship I endured. 5 stars all the way. Thank you
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September 2023 by Alex Taubes
After a harrowing experience on a Friday afternoon, Kylie was a breath of fresh air on Saturday morning, fixing all of our issues and sending us off for a great day. Thank you, Kylie! You turn one star into five stars I feel bad for Steven because it was really not his fault
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July 2023 by Eman Mohammadi
Absolutely racist people. My cousin went to rent a car and he provided his driver's license, permanent residency card, employment card, and even his passport, but the guy over there said all documents should go through security check because of his nationality. That's so disgusting to see such a rude behavior. It is extremely pathetic.My cousin went to another car rental and with only the exact same driver's license rented a car for two weeks with a better discount.Avoid this place as much as you can. I told my cousin to report this to his employer so that his employer terminate their contacts with these racist people.
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June 2023 by Darla Mauro
I recently was referred to enterprise Rent-A-Car and I was extremely satisfied with my Nissan Sentra 2021 for four days, that was paid for by an insurance company. I added on a few more days and the price is very reasonable and affordable. I recommend enterprise Rent-A-Car. The staff was very helpful and courteous. It was a pleasure doing business there.
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June 2023 by David T
Always a pleasure to rent from this location the staff is awesome. The supervisor of this location is great! They will always try to accommodate you no matter what you may need. The cars have always been exceptional. It's been 5 years frequenting this location for rentals and they absolutely exceed all other locations in my book. Just dropped off a rental today and it was simple and effortless just like you would expect from a good base rental agency. They are 5 stars in my book.
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June 2023 by SBP PBS
My husband I rented a few times and they are great! Very professional and kind. My favorite rental was the Audi suv ❤️❤️❤️ made going to chemo happier.
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January 2023 by Lateef Bugg
This is for the West Haven and Dixwell Ave locations... they both are the absolute worst. Do not rent cars from them. They give you cars that need servicing and then try to charge your insurance company or bill you for the repairs that THEY should have performed before renting out to you. If I could do zero or negative anything I would.
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October 2022 by Thor Zarembski
I needed a rental, within 3-4 days of getting notice. I called Enterprise they made it happen.! I reserved my vehicle and upon getting there to pick it up.. They completely washed the car disinfected it, just gave it an oil change, everything was perfect. Not to mention the upgraded my vehicle that I had reserved to a much nicer vehicle. Practically brand new. The service was great they even called me while I was on my trip to make sure that everything was okay with the vehicle, mind you it was practically still a brand new vehicle..lol. Outstanding service.! Highly recommend this location for all your rental needs. Something to know prior: Make sure you are on time or early to get your vehicle, if not, you could loose it Even if it's reserved. If you don't call to make sure they know you're running late, you may not have a rental. This was my 2nd rental at this location and, I'm a totally satisfied customer 100%. Thanks Enterprise.
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September 2022 by Drew Craige
Truly unimpressed with the service and vehicle I was provided. I dropped my car off for body work and was first in line but had to wait for two other people who got there after me to get my vehicles even though I had an appointment set two weeks in advance. Rep was very off-putting and didn't even greet me. Car I received smelled as well a had a ton of damage. The airbag light kept going off throughout me having in it. Ride quality was horrendous. Turns out the front tires didn't even match. I also had to put air in the tire 3 times while I had it . I expected more from enterprise but I guess customer service isn't as equally important to them.
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August 2022 by Aamir Khan
really the worst experience i ever had at enterprise . the manager (steve) it’s constantly talking to for 45mins per person when they are not even here for a car. their is a big line . these people just waste their time
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June 2022 by E R
They don't appear to either clean or adequately clean their vehicles between customers. This is my second vehicle with them in a 6 months time frame. I've received each vehicle from a different location. The locations wasn't West Haven.
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June 2022 by Dave Goldman
be careful this car company are a bunch of thieves. if you do not by their insurance they will purposely fabricate damage to their cars and charge you for it on your Credit card or try to get cash from you. They actually destructed the car I rented and took pictures of it! unbelievable! Beware you don't believe me just Google Enterprise and fake damage and you'll see it happens to a lot of people that happened to me and they report it to my insurance when I refuse to pay
