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April 2022 by Marcus Lara
People that work here are rude, and ignorant of their own departments, it’s sad. Also “Photo Center” consists of 2 computers that were out of service and no one around to help
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November 2021 by Christy R.
Went to Walmart West heaven because it's close to my house Have a lot of selections of items for household purchase milk purchase milk good price Will we turn like the price of water
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May 2021 by Mere K.
As far at Walmarts go this one is pretty good. They often have what I need and most of the time I leave with what was on my list. However, finding someone in departments is like trying to find where in the world is Carmen SanDiego. Other than that it's an average typical Walmart
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December 2020 by Meg C.
I had an amazing visit with the auto center today. They did a great job with the tire install and helped me with some things that I had questions about. I have had a lot of problems with the Milford one and I stopped by West Haven a couple years ago and I had said next time I needed tires I would be going there, I kept my word. I dealt with a different person today that that other time a couple years ago, but the service was just as wonderful. Thank you. Mind you this review is for the AUTO CENTER ONLY.
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October 2020 by Darla C.
Went this morning when opened because I cannot get any kind of disinfectant spray. On line it said IN STOCK ...WRONG get with it people. Not one cashier and self checkout was credit card only. WTH! Employee at SC wasn't very nice. Spent 85 dollars will NEVER visit this crappy store again. Many more stores a dime a dozen...WAKE UP!!
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August 2020 by Peter C.
You can read my review of the Super Walmart in New Haven where I wrote that this store is the anus of all Walmarts. Well, if New Haven's Walmart is the anus of all Walmarts, then the Walmart in West Haven is the feces in the anus of all Walmart stores. Not only is the store a dump and the quality of goods poor, the customer service is downright pathetic. I called the Walmart in West Haven to inquire whether they still carried a paint color I was trying to match (house paint for the exterior). After a long wait on hold, the customer service rep told me that I needed to come into the store to find out; she could not transfer me to the Paint Dept. Reluctantly, during this pandemic, I went to the West Haven Walmart and waited for 15 minutes at the paint counter. Finally, a Walmart employee named Sajit walked by. While he was polite and friendly, he didn't seem to understand my request to speak to someone who worked in the department. I asked for his Manager, and Sajit said his Manager would come. I waited another 10 minutes, no one came, so I went to the Customer Service counter on the exact opposite corner of the store, spoke to Sherri, who paged someone to help me "in Paint". I walked back to the paint area and waited another 10 minutes, but no one came. Another Walmart employee walked by and I asked "Can you find someone to help me?" She frowned, shook her head and walked on. She was initially so rude, that I caught up with her and told her that I was going to include her in my one-star review on Yelp and Google. Unfortunately, her name tag was flipped around so her name was not visible. I told her how rude she was. She actually became very nice and said "I told you I didn't work in this department." I said "No, you shook your head, didn't say a word, and walked away like you couldn't be bothered when I asked if you could help me. Good customer service would have been if you said 'I don't work in this department, but I can find someone, or I can call for someone to help you." She then really did try to find someone to help me. About 5 minutes later, Ana came over to help me but told me that the paint machine was down. Ana was polite but at that point I was angry that no one could have told me that from the beginning when I called. The idiot on the phone told me that I had to come to the store to get my question answered. So I came to the store for what? To waste an hour only to find out that the paint machine was down? I decided to not make a total loss of my trip 12 miles one-way, so I picked up some potato and chicken salad. When I got to the checkout line, I counted the line was 17 people deep. Very few people seemed to be practicing social distancing as the area was packed, so I decided to leave. I went to put back the potato and chicken salad and noticed that the plastic lining on the potato salad was pulled back. I pulled off the lid and found that someone had tampered with the potato salad. It looked like someone stuck their finger in it and scooped out some of it. This is not the first time I've found tampered products at this Walmart. I left without purchasing anything and I won't be back. By the way, I found another store with better paint products where they were able to match my paint color perfectly. For customer service that is spot on, and for quality products, go to Goody's Hardware in East Haven. Those guys know how to do it right. I should have gone there from the start - it's a short walk from my house. Walmart, you failed again. YOU and many of your staff should be on the unemployment line.
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June 2019 by Stan L.
I went to This Walmart just for some headphones and I was treated horribly by the lightshinned black woman working in the electronics area. I arrived into the electrics area needing assistance. I patiently waited for about 10 minutes because I just figured they were busy. After the 10 minutes were up, the worker woman arrived, saw me waiting for assistance, passed by me, went behind the register Didn't acknowledge me at all and then proceeded to leave the register area I was patiently still awaiting assistance in. She took her time and reset the display computer and then walked away towards the back. I was ignored and felt like I was invisible (but I am sure she saw me because I am a 400 pound man). I went to the front of the store and found a manager to complain to, but she gave me the Manager Complaint Response right out of the handbook. This was Very Upsetting and I will not shop here again. And unless you like to receive sorry customer service, You might wanna Stay Away From this Walmart
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September 2018 by Stephanie L.
This place is absolutely terrible. None of the employees give a s*** about their jobs. I spent over 3 hours for 2 cars to get an oil change. We waited 10 minutes in a line with 3 other people before anyone came to ring. Meanwhile there were employees in the back hiding in the break room. This place is absolutely horrendous.