Westbrook Outlets is a shopping center featuring a variety of stores, including quality brands such as J Crew, Eddie Bauer, and Old Navy, where customers can find fancy items, often with sales and coupons leading to savings. The mall houses around 15 stores in one location, such as a Pepperidge Farm store and an Old Time toy store, which are described as wonderful and nice with great, helpful staff. A notable art collective called Kaleidoscope, which offers classes and cool stuff, is also located there. The building itself is old and needs repairs, with old theater seats in some areas, and the mall is reported to be three-quarters empty and slated to close in a year or two, though it is now under new ownership. Parking is not difficult to find. A past incident involved an uncomfortable interaction with a manager, which affected a visitor's experience, but overall the remaining stores are in good condition and well-stocked. The future of the mall remains uncertain, with hopes for improved customer service under its new management.
