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December 2023 by Sydney Joelle
They're great right up until something doesn't go completely as planned. My medication went from $25 to $100 with no prior warning to me. I called to ask why; they insisted it was because I hadn't met my yearly insurance deductible. I had. I had proof that I had met my deductible. They refused to listen to me. Two hours of phone tag later between calling them and my insurance company, I finally convinced them to just call the insurance themselves. It took them about 10 min of talking to my insurance to discover that I had in fact paid my deductible and that the issue wasn't my insurance (wow, what a surprise!!!). The issue was with their coupons. I spent hours playing a frustrating game of telephone because this business messed up and refused to believe me when I tried to tell them that. First thing they should have done was call my insurance to straighten the issue out themselves, not make me do it for them. Horrible experience with employees that cannot be bothered to help you if it creates a mild inconvenience for them.
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October 2023 by Nick Chieppo
Always helpful and communicative. Great customer service. One time there was a delivery issue for my time-sensitive medication, and it was corrected within an hour. Best pharmacy in CT for the price.
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October 2023 by Oliver Lay
I have been nothing but displeased with my experience so far. I was told I’d be contacted by the pharmacy on a specific day and didn’t hear from them until the day after, ok. Then upon placing my delivery I had to wait another 3 days. On the third day upon calling I was assured my order was out for delivery and on its way. I was even told that the driver would call or text me shortly to confirm. Not only did the driver not call or text but my delivery did not come. Now on a Saturday I can not do anything about it until monday because they are closed. In the future I’ll stick with CVS and other big brand pharmacies.
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August 2023 by Chuck Rice
Great communication with friendly and knowledgeable staff. Shipping was fast and they ensured delivery. Overall a pleasant experience.
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July 2023 by Niurka Visconti
Excellent pharmacy. Service is amazing and efficient unlike CVS. I wish we could go back to this kind of set up instead of PBMs who are useless. Ty for all you do and your transparency.
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July 2023 by Glenn Higney
Westport Apothecary LLC is the best thing that ever happened to me and my entire family. They are polite, knowledgeable and respectful every time I’ve dealt with them. I recommended them to everyone I know. Thank you so much for all your help I look for to dealing with them in the future. After dealing with the big name Pharmaceutical stores ie; (CV. and Walg…..) you have restored my faith in dealing with pharmacies. This company is AMAZING!!! An absolute must try…Thank You again!!!!
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July 2023 by Marc Maksim
They took care of getting my prescription approved by my insurance. I received a personal phone call keeping me updated. And the prescription arrived at my door very quickly. My experience with Apotheco was excellent!
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July 2023 by Martin Paganini
The service offered by Westport Apothecary is absolutely amazing!!!!!Their technicians make the ordering process, simple, and communicate extremely well with the customers about the delivery and best pricing available for the prescription. The dispatchers, drivers, and overall communication this company offers is by far the best in the industry! They are an absolute pleasure to deal with!Marty Paganini
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July 2023 by Denise Dickstein
The service was very easy and very professional. They delivered to my front door for no extra charge. I was very pleased with their service and would use them again.
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July 2023 by Gretchen McCarthy
I was surprised at the price of my son’s prescription compared to other local drug stores. It was less even without going through insurance. I didn’t worry about pick up either because delivery is included!
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June 2023 by Chris Zellner
First time using this pharmacy and first time using any sort of specialty pharmacy. Overall, I am incredibly impressed with the service I received here. Shortly after receiving my prescription, I was sent a text link from Apotheco to verify my insurance information. I followed up the next day and was informed they were still waiting on insurance. A couple hours later, I received a call to go over details. They were able to beat the insurance rates for the prescription items by a considerable margin. I was able to pay with HSA funds and they were able to offer free delivery within 2 business days (took 1 day). Very appreciative of the kind and professional staff I interacted with from Apotheco. Highly recommend checking them out!
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June 2023 by Rich Heberger
Great service. They didn't have the product so they set up delivery through another one of their stores. Received it quicker than they told me.
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June 2023 by elizabeth reisinger
Shipping is lightning fast! I get reminder texts every month for my re-fills. I’m very happy with this service. 5 stars for sure
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June 2023 by Trish Morneau
Super service! Called for a refill, it took no time at all, prescription was in my mailbox in two days. Best part about this service is not having to go pick up prescription, I always seem to end up at my regular pharmacy during their lunch break and have to go back again!
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June 2023 by Leslie Broch
This pharmacy was used for a specialty prescription and was delivered to our house. I was impressed with the ease of filling out information and the notifications for expected delivery, especially since this is not our usual pharmacy and quite far away. They really seem to have their act together.
