Eyeglasses.com is a business that offers a variety of eyewear products with a focus on quality and good customer service. Customers praise the store staff for being helpful, friendly, and going out of their way to ensure satisfaction. For example, at the Westport CT location, staff like Chris, Sue, and Lisa provided clear explanations and personalized assistance, making the experience smooth and stress-free. Customers also appreciate the attentive service at other locations, such as Scott at Jefferson Valley Mall, who successfully fixed uncomfortable glasses by using ingenuity and effort, leaving customers impressed with the level of care.
The company also handles online orders smoothly, with many customers noting prompt delivery and good communication. One customer ordered two frames, received them quickly, and was satisfied with their condition, appreciating the immediate credit for a returned frame. The prices are considered great, and the overall online shopping experience is better than some competitors.
However, some customers mention delays in receiving their glasses, noting that shipping can take longer than the advertised 3-4 business days, sometimes 7-10 days. Despite this, most reviews highlight the overall positive experience, emphasizing good service, quality products, and a willingness to resolve issues. Eyeglasses.com is recommended for those seeking quality eyewear and attentive customer support.
So far not impressed. I paid extra for rush/special attention and had a question about my order but despite multiple emails, I cannot seem to get an answer regarding my order.
February 2026
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February 2024
Exciting inventory. Much more creative than Warby Parker. Professional eye exam. Highly recommended
