Mattress Firm Westport is dedicated to helping customers achieve their best sleep every night. The store features well-trained Sleep Experts® who undergo over 200 hours of training to provide tailored solutions, including a variety of mattresses and bedding essentials. Customers can shop confidently with the Love Your Mattress Guarantee®, ensuring low prices on top brands like Sealy®, Tempur-Pedic®, and Serta®. The store offers a 120 Night Sleep Trial® to help customers find the perfect mattress. Several reviews highlight the excellent customer service at Mattress Firm Westport. Staff members, including Nigel and Denzell, are noted for being friendly, knowledgeable, and patient, helping customers navigate their choices with ease. One customer shared an experience where their back pain disappeared after purchasing a new mattress, thanks to the helpful suggestions from the staff. Another customer appreciated the support and kindness shown during their decision-making process, ultimately leading them to choose a Serta iSeries 3000 plush mattress. While some feedback suggests that the store could benefit from a slight facelift, the overall experience is described as top-notch, with friendly and honest service that makes shopping for a mattress enjoyable.
Jen at the Westport location was very experienced and helpful in helping us find the perfect mattress for us!
July 2026
Unfortunately we had to use the exchange program and Jennifer was AMAZING. Patient, kind and professional. She helped us go through an assessment and choose another meters that would be a better fit. This is our 6th mattress purchase from Mattress Firm and have never been let down.
June 2026
Nigel was our sales representative. He was very knowledgeable and answered all of our questions. He gave us the confidence to purchase a mattress on our first visit to a store.
