Michaels is a well-known craft store that offers a wide range of supplies for art projects, DIY crafts, and holiday celebrations. Located in Westport, it features an expansive selection of materials, including art supplies, fabric, yarn, frames, floral items, scrapbook materials, and even party decorations. Customers appreciate the extensive range of products available for various creative projects, from jewelry making to home decor. While many reviews highlight the quality and variety of items offered, the customer service experience has received mixed feedback. Some customers have praised individual employees for their helpfulness and knowledge, particularly noting a staff member who went above and beyond to assist with framing a certificate. However, others have reported frustration with the store's customer service, mentioning difficulties in reaching the store by phone and encountering rude behavior from staff during busy times. Despite the customer service concerns, many shoppers have had positive experiences, enjoying the store's cleanliness, organization, and well-stocked aisles. Overall, Michaels serves as a popular destination for anyone looking to explore their creativity, providing everything needed for arts and crafts, baking, and holiday festivities.
