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October 2025 by Minia o
Horrible service at this location
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October 2025 by Shourouk Abou
Terrible Customer service inside the store. People insude are so rude and careless.
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July 2025 by Leora Goldberg Acoca
Great designs
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July 2025 by Ashley Sullivan
Good experience, and we love our furniture. The delivery takes a bit longer than I feel it should, but that’s ok.
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December 2024 by Amy Comport
Sorry, it's just not my style.
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November 2024 by Nikkina Osei
We received a coffee table this week on Monday that was damaged upon delivery. We noted with the delivery person, took pictures and spoke to a pottery barn rep via phone who indicated a new piece will be delivered on the upcoming Saturday with several other pieces we ordered but were not delivered as expected. We called today to confirm foe Saturday, and to discuss how other items were just dropped off at our door step without notice (it was scheduled to arrive on Saturday) and the white glove service we paid for was not provided. We received the refund for the nonexistent white glove service, but also found out that we were lied to about the replacement piece. There was no note in their system about a replacement, only about a repair. We did not pay for a defective piece, so why would we be LIED to and only given a repair. Very disgusted as we have previously throughout the years have been customers of this company! Hoping to have this resolve appropriately with a replaced piece and no repair. We didn't pay full price for a defective product!
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August 2024 by pat baird
Positive experience for me. Caroline was friendly, accommodating and a genuine pleasure. This is a big store with lots of parking!
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August 2024 by A L ə X
Gave me a quote with no expiration date and won't honor it a few weeks later, I'm in sales and that is unprofessional. I came in ready to spend over $3k. Lame.
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April 2024 by Annelise McCay
Just checked out new store, looking to see an item offered on line to see quality, only to find out most of what is on the online catalogue is not on the shelves of the new, bigger store. No one to ask for help. I think they should change their name to “Pillow Barn”. Because basically that’s pretty much all they had, tower shelves of endless, expensive pillows. Nothing like the charming old Pottery Barn. Yet Another store take over so over marketed to dullness with none of the former creativity it originally had. Just more homogenized marketing that took away what used to make the brand interesting. So done.
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March 2024 by Patrick McAuliffe
Bought a leather recliner that arrived with no legs. Now in the SECOND MONTH of waiting so we can actually use the chairIncredible how poor the follow-up has been
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November 2023 by Josephine V.
So I recently moved back to the area and needed new furniture. I had the pleasure of being assisted by Denise.I thought I knew what I wanted as I had checked out their website before my visit, however after Denise showed me different options I changed my mind. I can be a little indecisive. I appreciate the fact that she was genuine and took her time with me. In the end I purchased quite a bit more than I anticipated I would and expect to be very satisfied with my purchase once it arrives in a few months. Pictures will follow once arrived.
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October 2023 by Loucas Family
Very disappointing experience at this location. Associates aren’t willingto offer assistance and when asked about items they simply refer you to the QR code on the tag. When I tried to purchase a set of coffee tables I was advised it would be quicker if I did it myself online. I had a better experience at their old Westport location, something changed personnel wise.
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September 2023 by Jessica Weinstein
We just moved in nearby and we’re very excited to browse and select a number of items. We walked around and settled on at least a dozen things. The associate assisting us kept having to go in the back to see if anything other than the display items (simple things like frames and candle votives and a tray). Out of at least 12 things, they had ONE item in stock. She kept trying to offer to order the others for us but why bother when I can do that myself? Anyways, we didn’t even bother getting the one thing because we had literally nothing else to go with it. What a waste of 35 minutes.Do not bother going here.
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September 2023 by Jessica Maccarone
Really terrible experience ordering from Pottery Barn. I would be posting this review on the product page on the website, but submitting reviews aren't an option - if other customers' experiences were similar to mine, I imagine most would be negative and Pottery Barn doesn't want to admit to that. The toddler bed I ordered is about a month late without any communication from the company. I only ordered from Pottery Barn because the expected delivery was 1 week after the order date. If the company were honest about delivery timing, I would have ordered from another company. I feel scammed and would encourage others to take your business somewhere else!
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April 2023 by Barry K.
Like so many others, I experienced and continue to experience how disorganized and mismanaged this company is. It's a shame because their products are good (although over priced) but they are unable to deliver and to communicate correctly. I had several messages that were wrong regarding delivery. They told me they were delivering part of my sectional and one part was "unable to locate in the warehouse", yet it was delivered intact. I got cancellation texts followed by "we're on our way" text. Very confusing. The other love seat I ordered they scheduled delivery, but only for the slipcovers. The frame is not available yet. It was supposed to be delivered a month ago. When I call they promise an update "in 72 hours" and I never hear back. Now that I've read other very similar reviews, I can see this is a systemic problem and management either isn't training their staff or doesn't care. I won't be buying from them anymore. Really nice product but not worth the grief.
