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February 2024 by Jessica L.
Highly recommend. 10/10 very helpful in getting new skis and bindings. They mount the binding as well - pickup in a day or 2.
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February 2023 by MICHELLE WANG
Nice and expensive store
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January 2023 by E Silverglide
Read the reviews!!!!!!! Rudeness runs deep!I was not planning on doing this but after several conversations with friends and family about my experience, I’m here… This place treated me as if I was a woman from 1950 who didn’t know the difference between jello and a Chocolate bar. I called about an item I had been looking for. They told me they had it, but could not pull it ahead of time. I told them I would come in and I’ll be there shortly. Once I got there they did not have the product they said they did on the phone. They tried to sell me an item that was 4 sizes too large and with a price increase compared to what the brand's website had it listed for. The truth and the reason I’m writing this was the rudeness I received from what appeared to be the owner. I ask if they had demo skis and snowboards he told me we don’t ‘ cater to those people’ I was shocked by his rudeness. I said what do you mean— he said in a family of 5 maybe one person will be a snowboarder. I then explained that I was looking for a full set up of skis as I was planning on doing both when I travel. he got rude and judged. He could not understand why I wanted a pair of skis or why I was interested in the technical details of some of the products. I kindly explained that I skied for 15 years before I started snowboarding and now I do both. At that point, he told me he didn’t have time to help me and walked away to help a man who was buying gloves.
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November 2022 by Lauren Ann
I was not going to review until this last straw!Winter 2021-2022 I rented seasonal skis and boots from this ‘lovely’ establishment. When I went in for sizing I told them I was a brand-new, never-done-it before skier. They measured my foot and pulled out some boots. He told me to try them on… then walked away for 15 minutes. When he finally returned, he asked how they felt. I told him I have no idea because I’ve never worn ski boots before. He told me they should be good and sent me to the ski guy.The ski guy held up some skis, asked what I thought, and I told him I had no idea as I’ve never skied before. He told me those should do.Starting ski lessons, my instructor told me that the skis were a little too short for my height but I could work with them. Weeks into lessons I could not get enough pressure on the front of the boot - instructor figured out it was because the boot was WAY too flexible and big. I skied half of the season on them and felt like I never had control or confidence.I was sized at Okemo and bought gear. My skis are much longer than those I rented; my boots are 2 sizes smaller than those rented. I returned my rentals on time.Now fast forward to November 2022. I get a phone call saying I never returned the gear. I call them back with proof of my return and it’s marked in the system. I then tell him that this was the cherry on the cake for terrible customer service. I heard him go “oh my godddd” under his breath. Then, with a nasty attitude, he goes “are you woman who thought she was going to die from the poles?” (I was not but I was offended for this woman from how he said it). I told him exactly how wrong everything went in the rental process and he basically tells me I’m wrong.Not worth the time, money, or hassle.
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March 2022 by Jay Rabinowitz
Bought ski boots here and staff was very knowledgeable and pleasant.
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February 2022 by Rachel Curry Wallace
Excellent experience - staff was really easy to work with, and knowledgeable. Totally helped me get ski rentals for myself and my daughter in a pinch (and at the end of the day!). Would definitely recommend. Thank you Gio!
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January 2022 by Katherine Rodgers
Don’t know who I spoke to on the phone but it was the worst customer experience of my life without exaggeration. Spent 3 painful minutes trying to drag an answer out of the staff member of whether he could fit my skis this week or not. Mocked me and became even more rude when I pronounced a brand name incorrectly. At the end he told me he had too long a wait and hung up on me. Extremely elitist. Going to another place that won’t torture me for asking questions.
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March 2021 by Babar Sheikh
Very bad customer service. I was told one thing on the phone and a different thing when I showed up at the store 20 minutes later. Staff members were not being helpful and one came off as rude. Cycleology is the place to go down the street.
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February 2021 by Kyle Sullivan
The Ski and Sport crew do a great job of taking care of their customers. I got a whole new kit (board, boots, bindings) from them a few months back and am in love. The store has a great selection of clothing and gear to fit everybody's individual style. The crew also provides excellent tuning services as well! I have had Gio work on my gear for years and have seen him work miracles! Ski and Sport rocks!
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February 2021 by Priya Radhakrishnan
Bought a helmet for my son, with the assurance that could exchange or refund, no questions asked if the helmet did not fit. I brought the helmet back within the period required( despite a crazy set if snowstorms and driving conditions), and Gio refused to refund or exchange for a different size. The helmet was sold with no box, and due to low inventory, he simply handed me a helmet from the sales floor. Bad on me for not examining it prior or believing his claims of “you paid full price, no problem.” My child did not wear the helmet, so there was no way to have the dents/scratches he alleges during simply trying on the helmet at home. The tags were off, that’s true, the scratches/dents were probably present at original sale and I did not notice. I brought the helmet back in another box, because one had not been provided at time of sale. So happy to see that Gio, and Ski and Sport of Westport is so diligent about responding to online reviews when that energy could be used in actually providing a modicum of customer service. Go elsewhere, blatant bait and switch.
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February 2021 by Jack Spencer
Gio was friendly and helpful even though I showed up just as he was closing for the day! Thank you for helping me find the last XC ski boot in all of New England!
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February 2021 by Toni B.
Yes...I am giving this business 5 stars, and if there was an option to add more, I would! Honestly, it is such a gift to experience the kind of service and profound dedication that my children and I received here. This is a family run business with decades of experience . They are reasonably priced as well - which makes this, by far ,the BEST Ski Shop around! Go see for yourself... and you're welcome !
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January 2021 by elizabeth kay
The woman who works there is unpleasant and dismissive. The man has an anger management problem and tried to hustle us. He was rude, aggressive and dishonest. I will never shop there again.
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January 2021 by Corinne Dahman
Great owner!
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December 2020 by Jan Schaefer
Gio was super helpful in getting me set up with cross country skis. He's very knowledgeable and extremely customer service focused. He stayed open late (waited for me when I called) to get me set up before the big snow storm. How many stores would let you walk in after closing hours and spend time with you?? Five stars for Ski and Sport of Westport, and kudos to Gio!
