-
February 2024 by Kristen Papen
After getting engaged I was visiting my parents in CT and decided on a whim to check out some dresses with my mom and sister at Plumed Serpent. I live in California and I honestly didn’t think I would find my dress here (it was my first time trying on any wedding dresses and it was on the completely wrong side of the country from my home). Lindsey was a dream to work with. She listened to my likes, dislikes, and budget. All of the dresses she pulled were gorgeous, but I fell in love with the second one I tried on.Given that this was my first time trying on dresses, I didn’t think I could purchase the dress right then and there. I flew back to CA empty handed and booked several dress trials with local CA boutiques. Nothing compared to Plumed Serpent. The dress selections weren’t as nice and the experience wasn’t as nice.I eventually realized that if I was comparing every dress to the dress at Plumed Serpent then I should just get that dress. I called Lindsey to order my dress and she put every worry I had about shipping and alterations at ease. She found several alterations options for me to use locally in CA and really made the whole process completely stress free. My dress arrived well before the expected arrival date, leaving me with plenty of time for alterations.I cannot say enough good things about Lindsey and the whole Plumed Serpent team. They are professional and accommodating and you can feel how much they care.
-
February 2024 by Carmel Lynn
Couldn’t have asked for a better experience! The Plumed Serpent took great care of my family during my appointment. Leo, my bridal stylist was so helpful and found dresses that suited my body type and the vibe I was aiming for! I bought my beautiful Anne Barge veil at Plumed Serpent too as well as my earrings! I appreciated their level of professionalism and commitment to my experience that I knew I wanted to use their in-house tailor. My goodness, the tailor is incredible! What an easy and beautiful French bustle at the bottom of my dress! Not only was my dress taken in perfectly, my dress was meticulously wrapped and packaged for me to fly to Italy for our wedding. It felt like the team was invested in our wedding and it gave me the confidence I needed to own the big day! The Plumed Serpent was a big part of my wedding experience and I couldn’t imagine going anywhere else!
-
February 2024 by Amanda Guiliano
Plumed Serpent is an amazing bridal boutique! I knew from the minute I walked in to the store that I was going to find my dream dress here. The staff is so kind and welcoming. Lissa does amazing work with alterations and made the process fun and memorable. I could not have asked for a better experience!
-
January 2024 by Amy Moretti
I recently just got married and I found my dress and custom veil at the plumed serpent!I worked with Leo when first finding my dress and she was incredibly easy to connect & talk to right away. With each dress we got closer to "the one" after trying several on. I wasn't uncomfortable with telling her what I disliked and liked, she was super professional and made the process so much fun!Lissa also was a huge part in tailoring my dress perfectly and made the veil of my dreams. She gave me a ton of ideas/options on how to bustle, and I am just so happy with how my dress ended up fitting and looking. I would do anything to wear it all again!
-
November 2023 by Veronika Todd
The Plumed Serpent was wonderful to work with to find my wedding dress. Lindsey knew exactly what she was doing, and upon listening to my likes and dislikes, we somehow found my wedding dress within my first fifteen minutes of being there! Thank you for helping me look and feel beautiful on my special day.
-
November 2023 by Julie Mountain
Brought my mom in to look for a dress for her wedding - and Allison literally was a genius/mad scientist around what might work for her!! She made the day SO fun and helped my mom feel GORGEOUS. Too many dresses worked :) Can't say enough about this company and their crew!! XO
-
September 2023 by Penney Parkes
A great experience today! Alison was so made my experience as mother of the bride seamless and fun!! No pressure, just solid advice!!
-
June 2023 by Christy OKeefe
The Plumed Serpent exceeded all my dress shopping expectations! Before visiting the store, I was hoping this would be a one stop shop, as I wanted to make alterations as easy as possible, and being only one town away from Westport, this would be the perfect fit. Leo, my bridal stylist, texted me the day before my appointment and really took the time to get to know me. I sent her one inspo picture as a starting point, but told her I was open to other options too! As we walked in, we were greeted by an adorable sign with my name on it + Leo took the time to get to know the people I brought with me that day. She had already pulled some dresses, so the process itself started so seamlessly, and ended in the same way! The dress of my dreams was the second one I tried on, again, all because of Leo's expertise in pulling out the right style I was envisioning. As I am a horrible decision maker, she was so patient when I asked to try on other dresses, and even more patient when I said I had to sleep on the decision! A few days later, I texted her to schedule my follow up appointment, and she was so quick to respond with her availability. This appointment went the exact same way -- Leo took the time to meet the women I brought with me, asked if I wanted to see anything else, and grabbed the accessories to try on to complete the look. I never once felt pressured or rushed to make a decision, as the staff knows how important this type of decision is! But, minutes later, I was saying yes to the dress! The owner Alison came out to say hello and compliment me on my dress, and Leo continued to be very transparent with the whole sale - walking us through the contract top to bottom, reviewing the costs, and giving us an estimated time line for the next steps. I am SO excited to have said yes to the dress at this beautiful boutique, and can't wait for my dress to come in! Thank you, Plumed Serpent, for making the experience stress free and memorable!
-
January 2023 by Alyssa R.
We had an amazing experience at The Plumed Serpent. First- the store is absolutely beautiful. The lighting is very warm, welcoming and very flattering. All the staff was very polite and kind to us. It is extremely difficult to find MOB dresses, we searched high and low and came across this store. I had already gotten my wedding dress, but it I hadn't, I would have definitely gone here. Lindsay was our consultant and she was amazing!!!!! So helpful, knowledgeable and made my mom feel beautiful with every dress she tried on. She was not pushy at all, did not rush her. Needless to say, my mom found her dress. I highly recommend this bridal salon, from the moment you enter, to the moment you leave, you just feel good about your entire experience.
-
July 2022 by Sarah Sullivan
Both of my girls found and purchased their wedding dresses at PS. I cannot say enough about their absolutely lovely and gracious service and the wonderful selection. As someone that bought my prom dress here long ago, I can certainly recommend this exquisite and beautiful shop to all. Thank you for helping us make wonderful memories. PS is unquestionably the place to go. Love to all.
-
June 2022 by Courtney Sager
The Plumed Serpent was amazing to work with! I had such a wonderful experience finding my dream dress with their team. They were both helpful and fun! Lindsey was fantastic, proactively checking in frequently to let me know the status of my dress. I've already recommended this shop to all my new bride to be girl friends. You won't be disappointed!
-
April 2022 by C U.
I should have written this sooner but knew that my daughter in law Jamie prob wants to forget about the awful experience. They are about to re open so now is the time to write. the one star is for the lovely dress which my daughter in law saw online so no one helped her pick it out. The gal who helped with dresses was very good. I had heard that the management was snooty but the place is in town and nice inside. They do not give you any champagne to start (all the other bridal stores do) ONLY IF YOU BUY A DRESS which i find stingy. After we paid in full for the dress I asked that they keep it there until they were ready to alter it a few months b4 the wedding and they said they had no room to store dresses. However, a few days later they said i could store it there for a fee. So i guess they did have room after all???? The fabric after we bought the dress which was lovely, seemed to make my daughter in laws arm all red. The seamstress who i liked at first said she would change the thread on the edge of the sleeve. I told her i didn't feel changing the thread would help. and suggested nicely that she just add a square pad under the fabric on the shoulders to sort of lift the dress away from my daughters shoulder and arm so it wouldn't rub against her. She said ok. She asked for full payment after she pinned the dress. I asked if i could give half up front (i have never paid in full for work not done yet!) She called my daughter in law a few days later to say she did not want to alter the dress-- she said i was never going to be satisfied with her alterations. She also said that by my asking to pay just 1/2 up front, that it made her think that i wasn't going to pay the rest !!!! My daughter in law cried for days. It was utterly disgusting. I took the dress to a fabulous shop in Norwalk called Sukran highly recommend it. She only asked for 1/2 of the $ up front and i told her the story and she said it was a great suggestion i had to add a square /pillow under the fabric on the shoulder to lift it off the arm and that is what she did. She did not feel changing the edge of thread would help at all. She also said the customer is always right and the seamstress at Plumed was out of line calling my daughter directly !! She also said the woman should have called me or the manager should have called me not called the bride. She said i was a pleasure to work with. i highly recommend Sukran Bridal. She is fantastic, friendly and takes suggestions from her customers as it is their event after all . BTW, if this story is repeated to my family by Plumed Serpent , I will not be pleased.
-
March 2022 by Heather Galano
Working with the team at Plumed Serpent was an incredible experience!! My interactions with Alison and Lissa were beyond expectation!! This team went above and beyond to make sure my experience, my wedding gown, and my wedding were the exact fairy tale that I had imagined and I am so grateful to them!! They treated my bridal party and mom with such kindness and respect and they really made me feel like a bride should feel...extra special!!! Alison is beyond professional and responded to my every email and every text and I felt so safe and secure with how my dress would end up! And Lissa...there are not enough words to describe the talent of this woman! She is a master at her craft and I never once questioned her decision and always felt at ease once she was in the room!!! Thank you Plumed Serpent for making my wedding gown PERFECT!!!!
-
October 2021 by Faye Brennan
I had a really great experience here, and ended up buying my wedding dress on my first visit! Lindsey helped me try on dresses and was very accommodating. She picked out styles I said I had liked plus brought me a few other options that I would've never though to try on. It was a really pleasant shopping experience, and I've been to about 5 other boutiques at this point. I would highly recommend!
-
October 2021 by Kelly Dumser
Krissy was my fairy godmother!!! Ask for her when you go! She is incredible and I'm so lucky to have crossed paths with her on my wedding journey. From the moment I walked in she wanted to know every detail about my venue and wedding and what I was looking for in a dress so that she could find me my perfect match and SHE DID! Words cannot describe her patience and the feeling of finding THE wedding dress of your dreams. Thank you Krissy!!! And a note on the salon, it was gorgeous and all of their wedding dresses were unreal. They were so elegant and light! I wish this would've been my first stop on my dress journey! If you're in the market for a wedding dress, definitely make an apt to go check them out and reminder - ask for Krissy!!
