-
January 2023 by António Domingos Ferreira Martins
Excellent place to repair your car.Over a year ago I took my Mercedes to Westport Auto Craft.After the repair, the first thing I did was to check the work down.Couldn't find any defect at all. I checked it in the shade and in the sun, different angles, and I couldn't find any difference front the area repaired to the factory painted areas. Perfect match!In September of 2022, I took the car to Europe. Here, I run over a rock and I bent the right front control arm. The part wasn't available here because Mercedes stopped making it. I called USA and no new parts were available there either, same reason. I couldn't find neither new nor used.This was a big problem, my car would be useless.So, I called Westport Auto Craft, my last hope at this Point.Mr. Martin, immediately agreed to help me out. He called some numbers and today I got the part. Used but looking like new, and came with extra suspension parts.He was very nice and I was impressed by his willingness to help.The best in workmanship, professionalism and willingness to help his clients.António D. MartinsPS: Not related.Service: Body & Trim
-
September 2022 by Shawn Maignan
Went through this business after a car accident. They did a decent job with the repairs for the most part.Communication wasn’t the best and they gave/continue giving me the run around about something that needs to be fixed in my trunk. I’ve been “waiting” for this piece to come in since March now. Lol. I know it’s not coming in, but I love calling in for Rob to act like he’s calling Honda and then coming back with a bogus timeline.Now, my trunk shuts awkwardly, but what ever, I’m not dealing with the hassle anymore. My car drives.. but if I pay for a complete service, I would like all of it done & for you guys to honor your promise of fixing my trunk “the following week”.Service: Body & Trim
-
September 2022 by Diana C.
Absolutely loved this place ! As a Women who knows little to nothing about cars they made the process smooth & easy. I loved how honest and open they are about the whole process, quoted me on everything from the price, to how long it will take the part to get in ( updated me as soon as the the part shipped & moved up my drop off date) & how long the actual work will take. They did all the paperwork for the insurance for me & made sure the work was done promptly and in the time frame my insurance would cover for a rental car. I couldn't be more grateful for Rob & his team & the wonderful work they did on my car ! Thank you, Thank you, THANK YOU !!
-
September 2022 by Rich V.
Honest! Yes, you heard that correctly...An auto-body place that's actually honest! They did everything they said they'd do and they charged what they said they would charge. The only guidance I'd give is: Make sure they have the parts they need BEFORE dropping your car (assuming its operable) to avoid additional delays.
-
October 2021 by Caitlin Elizabeth
Westport Auto Craft is absolutely amazing. 100% recommend. I have brought two of my cars here for auto body repair and they have exceeded my expectations every time. I just got into a car accident in my Audi convertible and they fixed it perfectly. The car looks beautiful like nothing ever happened. I couldn’t be happier. And everybody there is so nice and informative. Plus, they have great prices. If you need to get your car fixed, go here.Service: Body & Trim
-
October 2021 by Rudy Luna
Took my car on Monday and my car was ready for pick up on Wednesday. Very professional and shoutout to Ron! Thanks for helping me.
-
September 2021 by shubhinder Puri
BEWARE ! My auto insurance company referred me to westport auto craft to have my car repaired after an accident. Instead of finishing it in promised time of 1 week they took two weeks. Multiple calls to enquire went unanswered. When they gave the car back the camera on front fender was dislodged and car kept alarming. The center cap of wheel was missing.I had to take it back to get camera fixed. I will have to take it back when they get the center cap.Multiple trips to this auto shop, big nuisance and hassle. The persons are rude, unapologetic for their mistakes. They don’t return calls. USE THEM ONLY IF YOU LIKE TO HAVE CONSTANT HEADACHE
-
September 2021 by Mike M
They did a horrible job on my *******. The pain has sand in it. They took my car to buy coffee. Use my money in my cupholder. Spilled coffee on the passenger floor. What’s the driver side floor filthy. And for some reason my front end was way out of line they used to be great not anymore. They didn’t even fix my car and Westport where I took it.They repaired in ******** I guess you get what you pay for.
-
July 2021 by David King
We picked up our MBZ Wagon on Thursday and couldn’t be happier with the repairs done on our rear bumper. The team at this shop is friendly, thorough and really focused on completing quality work. I am a real stickler when it comes to my cars and the work that was done on my car is flawless. I can highly recommend.Service: Body & Trim
-
June 2021 by Michael Greene
Fanatic, obsessive perfection. I've brought various cars here for body work over the years. The experience is the same every time - no matter how big or small the damage, when they're done it's as if it had never happened. On top of that, the customer service is great. They go above and beyond to make it easy to get an estimate, drop off the car, and pick it up again when it's done (which is consistently when promised). They also have a great working relationship with all the big insurance companies, which also helps to make it a painless experience. Top-notch professionalism and complete dedication to craftsmanship.
-
June 2021 by Gaitrie Bos
Excellent customer service, great auto body work, fair prices, worked easily with insurance, kept us in the loop, and were just nice to us throughout the entire process. Highly recommend!!!!
-
January 2021 by Laura L.
I can't say enough good things about this place. My car looked amazing when they finished with it, they made everything as easy as possible and the price was right!
-
January 2021 by Alexander D.
Held my car for two months for work that should've taken a week or two. Lied to me at least 5 different occasions on when the car will be ready. Never called back to give me status on my car. Don't waste your money on these people.
-
November 2020 by Donna Fiore
My car needed to be painted in more than one area due to a minor accident. The service was outstanding. My car was finished within the week and the workmanship was impeccable. The service department is beyond excellent and the manager, Ron, pays attention to every detail personally. I would never take my car anywhere else in the future
-
October 2020 by suwanatatnina
I had a scratch and the color came out of my bumper. At first I thought that I needed a small body paint. I talked to Ron at Westport Auto Craft and he told me that I just needed a touch up. He advised me to go to Mercedes Benz and ask for touch up color and he will do for me for free. What a wonderful and honest person!Six months ago I saw a scratch on my car and went to Ron as well. He took the solution and cleaned that area. I realized then that I did not need any paint work. Ron did not charge me either.Thank you so much Ron. The auto business needs trust. Ron and Westport Auto Craft showed me that. I will absolutely go to him if I have problem or damage to my car.