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July 2024 by Mike Ross
After getting a flat, we took our vehicle in to this store for new tires. After it was in the shop for a few hours, someone called from the store and said "we think one of the wheel studs is going to break when we take it off." (This sounded a little odd -- I strongly suspect it was already broken). He said they could repair it now, but that it would be $300. (Research online and a discussion with our mechanic revealed that this was grossly overpriced). After the stud inevitably broke, I told him to just change the tire, put the wheel back on with the four remaining good studs, and we would address the broken one at a later time.
The very next day, the tire that we originally went in to fix was flat again. My wife called to see if they could help us out and repair it, but the answer she got was essentially..."tough luck, you didn't buy our protection plan." At that point, we had spent over $700 on new tires and we were right back where we started with the same flat we came in with.
We then did what we should have done in the first place, and took it to our mechanic. He found all sorts of evidence of shoddy workmanship, including cross-threaded and not-fully-screwed-in nuts. After correcting the shoddy work done at Goodyear, and repairing our control arms, we were finally about $2000 deep into our flat tire -- but at least our car had finally been repaired by a trustworthy and honest mechanic.
This was such a blatant display of sloppy, careless workmanship and shamefully poor customer service from Goodyear that we will never consider returning to one of your stores in the future, and are enthusiastically spreading the word to friends and family about this incident.
PS: Goodyear asked us to fill out a survey about our experience, and we shared the information above with them. They promised to have someone reach out to us to discuss, and no one ever did.
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May 2024 by Mitchel Manning
I recently had 4 tires done. We are able to drop the car off and go do other errands. The staff was great and gave a very fair price with no upsell pressure. Definitely coming here for tires on my other car.
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April 2024 by Nixie Stix
These people are the worst! They don't know what their doing, constantly doing things wrong and just having literally no clue... about anything... ever! They dilly-dally and overcharge just to end up not doing the job correctly.
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March 2024 by Connor Shea
Dean and the staff were very professional and helpful first thing in the morning and easily diagnosed my tire issue. Thanks guys!
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February 2024 by Marjorie S.
I have usually done my mandated emissions check at a different place but their internet was down and they suggested Goodyear down the street. I was pleasantly surprised at the efficiency and ease with which they took in my car keys, my $20 and very shortly afterwards, called my name and presto, finished and submitted to the state. Terry, the sales manager was friendly, and Brian, service manager, even more personable. I am happy to find an alternative for emissions, and will certainly pass along my recommendation to friends.
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February 2024 by Mary-Beth Blardo
I got a flat tire and called and spoke to Tim who ordered my tires and had them delivered next day. Dean was awesome and squeezed my car in first thing the following morning!
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January 2024 by Deborah Correa
The service is wonderfully good
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September 2023 by claudia krasnow
Dean and Tony were excellent! We had car troubles on our drive up to Maine and they got us the part and fixed the car so promptly. Also very nice guys.
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August 2023 by skeeter fan
Excellent service all around
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July 2023 by Karen Feeney
Very quick and efficient. Great service!!
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July 2023 by Jason Aviles
Good service but I'm not sure about certain things
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July 2023 by Luis franqui
Good deals on tires and the job comes out good
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February 2023 by Nk Nz
1/5 They will not give any courtesy calls to let you know they cannot commit to an appointment made over a week in advance. I drove an hour to this location and was then told I can get 1 of 5 cars inspected. This is after everything was set and explained over the phone. Although I do understand people call out and that is out of their hands, a call to say hey sorry I know we discussed multiple cars but we are unable to do xyz today. I wouldn't have taken off work and drove an hour along with help (driving the other vehicles). This was a huge disappointment and waste of time.5/5 I really did not expect any different from my first in person encounter with the team in this store. I was proven wrong. Dennis has been extremely helpful and understanding. I've been driving back and forth throughout the week trying to get everything done and he has been patient with me. They really came through for me despite the major hiccup that occurred my first visit. I felt heard and I know my vehicles are in good hands.
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February 2023 by Jimmy DElia
They tried to scam me during a routine oil change . I stopped going to them because they are rude and dishonest.
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December 2022 by Tremendo For You
Is goodyear. Not the fastest service. Customer service could have been way better.
