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August 2023 by Paulo Gaitan
Sindhu Segaran. Best everAlways willing to help out
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August 2023 by dritan LIRIONI
The worst bank around the valley, and i am not saying because of some bad behavior or attitude that this branch's employees have constantly based on their heritage, but i am saying because their ignorance that characterizes all of them starting from the manager all the way to their tellers and not going to the personnel who sits at their desks assuming they are the ones who knows the most, even though they are just some of the worst of everyone there. First of all, if you dare to go and sit down with them, prepare yourself because it takes forever to finish up even the smallest procedure. if you are looking for wire transfers, forget it, they will screw you 100 times, the only one job they have on working on the numbers and checking how to do it correctly that only job they just don't see the importance of it and treat that as it would be the least important thing people have in their concerns. they never admit that it's their fault, always will blame the customer. the other day for instance, i went there sit down and did 3 international wire transfers. Unfortunately, 2 of them were done incorrectly, i was lucky to have one of them fixed because i was told from the other side that the wire hasn't arrived yet and so i took further measurement right away, unfortunately the other one no luck. it's been 10 days so far and still nothing. The unresponsible people who work there, the customer service over the phone that never picks up the phone. Guys, after almost 6 years of working with them, i am closing all mu accounts and deal i have with them. Be aware of ignorance Wethersfield personnel especially Mrs. Nayana Chethan employes of that branch.
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August 2023 by Dave Lyhne
Since the latest bank merger we haven't gotten our checking statement that we should have by now and ordering new checks seems to be hit or miss. 1-800# is useless!
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July 2023 by EuroGrocery A.
The worst bank around the valley, and i am not saying because of some bad behavior or attitude that this branch's employees have constantly based on their heritage, but i am saying because their ignorance that characterizes all of them starting from the manager all the way to their tellers and not going to the personnel who sits at their desks assuming they are the ones who knows the most, even though they are just some of the worst of everyone there. First of all, if you dare to go and sit down with them, prepare yourself because it takes forever to finish up even the smallest procedure. if you are looking for wire transfers, forget it, they will screw you 100 times, the only one job they have on working on the numbers and checking how to do it correctly that only job they just don't see the importance of it and treat that as it would be the least important thing people have in their concerns. they never admit that it's their fault, always will blame the customer. the other day for instance, i went there sit down and did 3 international wire transfers. Unfortunately, 2 of them were done incorrectly, i was lucky to have one of them fixed because i was told from the other side that the wire hasn't arrived yet and so i took further measurement right away, unfortunately the other one no luck. it's been 10 days so far and still nothing. The unresponsible people who work there, the customer service over the phone that never picks up the phone. Guys, after almost 6 years of working with them, i am closing all mu accounts and deal i have with them. Be aware of ignorance Wethersfield personnel especially Mrs. Nayana Chethan employes of that branch.
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July 2023 by Bob J.
The best customer service for all your banking needs.Sindhu helped me set up a special account which took much time. I appreciate her patience.
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June 2023 by Mark Gabriel
I've been a loyal customer of Webster Bank (specifically this Wethersfield location) for a staggering 40 years. However, I need to share my recent experience over the last 10 days, which has left me incredibly disappointed and frustrated.It all began when Webster Bank notified me 10 days ago that my card was being deactivated due to unauthorized purchases that I had not made. Naturally concerned, I immediately contacted their customer service. They assured me that a new card would be expedited and I should receive it within 3 days.However, 5 days passed, and I still hadn't received my new card. Anxious and perplexed, I called customer service again. This time, they admitted their mistake, stating that the card had not been expedited as promised. They assured me that I would receive the card within a maximum of 2 more days. At this point, I had already gone a full week without a functioning debit card.Day 9 arrived, and I called Webster Bank once more, only to be informed that they would expedite another card, which I should receive in another 2-3 days. It seemed like an endless cycle of broken promises.Finally, this morning, one of the cards showed up in my mailbox. Excited to regain access to my funds, I attempted to activate it but encountered an error. Annoyed, I called the activation number provided, only to be directed to visit a Webster branch. This is where things took an unexpected turn.Upon entering the branch and approaching a teller, I explained that I had been issued a new card but couldn't activate it. I handed over the card and my ID as requested. To my surprise, the teller whispered something unintelligible to her colleague, and suddenly, I found myself caught up in an "investigation" of sorts, apparently initiated by Webster Bank.The branch manager then astonishingly informed me that MY card, with MY name on it, was stolen. This revelation left me dumbfounded. For the next 20 minutes, we went back and forth, as I desperately tried to resolve the situation and obtain a working card. It became increasingly clear that Webster Bank had made some sort of mistake, but they were unwilling to admit fault.Growing increasingly frustrated and humiliated, I noticed a clear path to the exit. At that moment, I made the decision that Webster Bank could keep the card. I no longer wanted any part in this ordeal. I informed the branch manager that she could keep my card and should follow up with me at my current address, as I intended to explore alternative banking options going forward.In conclusion, my long-standing trust and loyalty to Webster Bank have been shattered. What was once a reliable and trustworthy banking option has transformed into a soulless machine that seemingly couldn't care less about its longtime customers. Webster Bank, you have truly let me down and I'm looking forward to utilizing one of your many competitors for all of my accounts.UPDATE: it's now been 14 days and I have not heard a response from Webster bank, this branch and I still have not received my replacement card.
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October 2022 by Paula Migliorati
Rosaria is the best! She is very helpful and efficient
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September 2022 by Carmen Roig
Great customer service, friendly
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March 2022 by Cheryl Persaud
I was inside the bank today at 10am. The guy in front of me was rightfully frustrated that he had just waited over 20 minutes in the drive through while the clerk was dealing with a complicated issue with the customer in front of him. He then gave up and came inside and waited another 10 minutes in line. He explained the situation to the teller saying they should have asked the other customer to come inside instead of holding up the only drive up window. The teller just blew off his complaint with the line "I'll let someone know". At this point a manager came over and very rudely asked "what is your issue?" To which he again explained the problem. She just made excuses that she is new and she can't help as a teller (not even the issue at hand). Neither employee apologized for the situation and the manager continued to be extremely rude and unprofessional towards the guy. I believe her name is Susan. Perhaps Susan needs more training in customer service or shouldn't have a manager position at all if her go to response to a valid complaint is a nasty attitude.
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December 2020 by Brian Gomes
The branch and customer here is fine. My issue is with the ATM.Deposited my money here on a weekend. Asked to reverify my pin prior to completing my deposit. This makes no sense. Why should I reenter my pin, to make a cash deposit, when I entered it at the beginning. Anyways, ATM kept stating it was the wrong pin. Could not get my pin to work. Had to cancel the transaction. Atm held my money and did not give me a receipt. Had to call customer service to open a case/dispute. I'm not sure how much the deposit was for, as I did not count it. But my instincts tells me, the amount they refunded was not the original amount. It seems the refunded what I expected to be less than my deposit. Nothing I can do know, but accept the fact there is no other proof. Please avoid this ATM at all costs to avoid and hassles or losses.
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June 2020 by Sherry Coco
Called a week ago to make an appointment as had been suggested for certain banking matters. I asked for a specific teller, but the phone did not get passed. Explained what I needed to do and was told to go to the drive-thru. I questioned this but was told 3 times to go to the drive-thru. After waiting 15-20 minutes, it was finally my turn and you guessed it....I was told to drive around to the front. UGH!!!! Not the tellers fault mind you. They sent a different person to the door. He was very pleasant, but signing bank papers on the sidewalk is not my idea of professional. The same person I spoke to on the phone had previously tried calling me at home another time when she knew I was working with someone else. Funny thing is I got a call at home a few days later telling me the bank hours (not a robocall). I will be going to another branch or possibly another bank. Don't like the games that lady plays. Too bad Amanda is no longer with them. She was a gem.
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February 2020 by Shaun Griffin
Glad I walked in instead of the drive through today. This decision made my day bright seeing how Elona treats her customers. She is a model employee and person. Elona saw a customer that was not at her window having a hard time getting his things together to leave. Without hesitation she jumped to the opportunity to assist this gentleman and helped him out the door. My suspicions were correct, Elona is an angel. Her energy and professionalism is exceptional. Coming to this branch weekly I’ve seen it time and time again. Absolute pleasure to deal with.
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July 2019 by J Renla
Waiting foreveR even tho is not busy. Don’t recommend open bank account from here.
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April 2019 by debra kedz
Went to cash check from selling my daughters clothes next door for $49.85, gave 15 cents, got money , went home to give money to my daughter and had only $30 in my wallet and not the $50, called bank and girl that cashed check said she specifically remembered me and giving me three $10 and a $20, asked her to cb either way as girl should be over at the end of her shift , never called me, so i called bank manager today , spoke to assistant manager and she said the girl was under , I told her “then there’s a problem” , so NOW it’s her word against mine and my 15 year old daughter is out $20 cuz girl at bank steals. I should have counted the money but it was only $50 and she should not have made a mistake. Don’t go to this bank branch trusting ANYONE! ALWAYS COUNT YOUR MOMEY THERE!
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March 2019 by Elizabeth W.
The drive thru at this location is the worst! I go there once a week and every time I wait far too long. Every. Single. Time. Once in a while is understandable but that's not the case. Worst tellers of all!! Avoid it if you can.