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November 2022 by Scott Barry
Secretary talked me into buying metal panels to align brick veneer and they didnt fit this application. She wouldnt let me return them. I wanted to exchange them to finish the bottom of the chimney with stone for a nearly even swap. She kept cutting me off saying no. She has the constitution of a very rude person. Don't do business with these people.
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September 2022 by KRct R
The steps in front of my house were falling apart so I hired someone to cap them with decorative stone. I ordered the stone from Wethersfield Building Supply. I waited over one month before the stone was delivered. Much to my disappointment they had delivered the wrong stone. The stone looked pretty good on the steps so I decided to keep it and work with what they had sent me rather than wait another month or better for the correct stone to be delivered. Because the stone that they did deliver was smaller than what I had originally paid for I ended up running out of material with my steps 3/4 of the way completed. I visited the store and ordered some more of the stone that got delivered. Today is exactly 2 months after ordering (paying in full at time of purchase) and I still have not gotten my stone. To make matters worse I have tried calling several times and nobody answers the phone, I have left messages and they do not return the calls.Today I filed a complaint with the Better Business Bureau. Hopefully I will be able to have my stone delivered or get a refund. If you are considering using this company to purchase materials, I strongly recommend against it.
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September 2022 by Kyle R.
The steps in front of my house were falling apart so I hired someone to cap them with decorative stone. I ordered the stone from Wethersfield Building Supply. I waited over one month before the stone was delivered. Much to my disappointment they had delivered the wrong stone. The stone looked pretty good on the steps so I decided to keep it and work with what they had sent me rather than wait another month or better for the correct stone to be delivered. Because the stone that they did deliver was smaller than what I had originally paid for I ended up running out of material with my steps 3/4 of the way completed. I visited the store and ordered some more of the stone that got delivered. Today is exactly 2 months after ordering (paying in full at time of purchase) and I still have not gotten my stone. To make matters worse I have tried calling several times and nobody answers the phone, I have left messages and they do not return the calls. Today I filed a complaint with the Better Business Bureau. Hopefully I will be able to have my stone delivered or get a refund. If you are considering using this company to purchase materials, I strongly recommend against it.
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August 2022 by Ben Nixon
Drove out specifically to stop in as the business hours listed 1pm on Saturday. Showed up at 12:06 to a closed gate and 12pm as closing time.
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October 2021 by Katrina Biggs
They are very unprofessional. Whenever you call the store no one picks up the phone. You have to call for days in order to get someone. I had call a few times about my order that was place for three months ago I paid full price for everything and whenever I call and ask about my order no one have an answer for me when they do pick up the phone. I call a leave a few messages for Jonathan the manager he did not return my call. I will not recommend this place. Big disappointment….worst costumer service I ever come across. I would not recommend this store. I wish the was a star below one because they do not deserve a one either but I had to give a star in order to write a review.
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June 2020 by lleidy de leon
Bought the material On a Tuesday. Crushed rock and construction sand. Delivery was set for Thursday of the same week. Which I thought it was great. However after many reasons and missed phone call here I am Friday of the following week still no materials and my job is set for today. Terrible communication ?
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April 2020 by K-Lap
I went to Home Depot looking for a way to coat my basement wall to stop water from bleeding through. They did not have what I needed, but the guy I spoke to (luckily I found the right guy to talk to) sent me here and suggested I buy the Type S concrete (with Satin). I went here and the man I spoke to was very helpful. I was able to purchase what I needed and get out quickly.If you need masonry supplies, I recommend this place without hesitation.
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October 2019 by Brandon T.
Absolutely worst customer service I've ever encountered. The owner will greet you and act as he is your friend then completely disregard any responsibility to honor his promises. It's also interesting that he sells a product he has never worked with himself so don't waste your time asking opinion on what or how to use. In the past few years I have spent thousands of dollars of materials at wbs because it's local to me and I like to support small businesses. With the unprofessional help of the owner and his assistant I spent over three months time awaiting promised shipments, emails and call backs. My summer project will now have to be done the following year! My order only consisted of some basic 1.5" bluestone. I had adjusted my original sizes to make order simple to get and ship. Even with my frustrations I remained calm thinking they would finally get it right and maybe give me a break for the long term fiasco. Then the product finally arrives and all dimensions he promised to make were all over the place. At this point I asked how much for the order as is and I will cut and correct material myself (Icing on the cake). They had the nerve to now quote me a higher price then original quote which at that time included custom 9' pieces and thermal edge done! I should have listened to friends and colleagues who warned me about this place! Stay Away! Btw I have never taken the time to review someone or someplace negatively but customer service is part of owning a business and I am at awe with my experience
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August 2019 by Manuel jacobo Mardales
(Translated by Google) It is very good and good attention(Original)Es muy bueno y buena atención
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January 2019 by Greg Baran
Excellent customer service and phenomenal stone supply selection! I had my patio redone and these were the guys to get me my stone! Loved working with them.
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January 2019 by Mike Santilli
Very helpful staff I won't go anywhere else after they went out of their way for me
