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November 2023 by Ilona K.
Love having a CVS in Wilton, but the pharmacy is unreliable at best. Lately, they've been periodically closed during hours when they should be open. CVS never notified us of any issues such as meds requiring doctor instructions or confirmations. We would make our way over there and start the back and forth with them. There's usually a line for the pharmacy. Avoid the pharmacy at all costs at 2pm, since they're closed for lunch from 1:30-2pm. The final straw for us was when the pharmacist walked out effectively shuttering the pharmacy for the day. My husband needed urgent antibiotics, so we had to painstakingly switch the prescription to another pharmacy and still couldn't get the meds because CVS marked them as in-progress. This wasn't the case. We were able to get them the following morning at the Stop and Shop pharmacy in Wilton. The pharmacist there was incredibly helpful throughout the entire process and highly communicative, unlike CVS. I would give CVS pharmacy 1 star, but the retail location is good. It's not as big as the one in Ridgefield, but they have most necessities.
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November 2023 by Chris T.
This location is Completely disfunctional. Reports of lost prescriptions and "out of stock drugs for months" long lines and several employees bouncing around highly confused. Extremely rude unprofessional pharmacist/manager on duty when I was there. Go else where.
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October 2023 by Jon O.
Wrong Cvs pharmacy recvd script. Intern in Wilton said my job to call and lift hold. I said can't u do it? She said no(I just spent 10mins with other CVs and they said call the one u want) and then when I threatened to leave and can I speak to pharmacist after she was saying too busy to call... anyway is this laziness... a lie? switch to a privately owned pharmacy... no waiting... no options on phone... much better service... they aren't corporate behemoths and need our business
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June 2023 by Jacque L.
I've lived in major cities all my life where chain pharmacies look like hellscapes, products strewn about, an overburdened pharmacy and exhausted general staff. That being said, I struggle with these negative reviews for the Wilton CVS. The staff is helpful, the store is clean, and, while there can be a wait every now and then at the pharmacy, I've always been treated courteously and with the utmost kindness and efficiency. Perspective, people!
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November 2021 by LA S.
I wasn't going to waste my time writing a review, but decided to look up this CVS on Yelp to see if my experience was the same and lo and behold they average to 2 stars. If the manager of this CVS cares at all, they will take the time to read these because a lot of the customers are saying the exact same things, so use this as feedback to get better! My review is based on the pharmacy technicians (ie. not the pharmacists themselves but the cashiers) - one female in particular who was so rude to me today that I walked out and will never fill another Rx there ever again. She did everything in her power to not help me, blaming my doctor and the insurance company for not having a prior authorization completed. When I got home I called my dr who said that wasn't true and the ins co received the prior auth, and is covering it. My dr office also said they avoid doing business with CVS for this reason, and the markup in medication (CVS wanted to charge me $600!), so I went to Westport Apothecary who charged my $42. And while my attitude wasn't the best (more on that below), you could have said "let me look into this" or spent 1.5 minutes to figure out what was going on. But instead you were dismissive, rude and demonstrated total incompetency. This was my second trip to CVS to try to get this filled because you guys didn't have the dosage I needed (further to everyone's point below on how they never have meds in stock). My first trip there also included a COVID booster and flu shot (not my brightest idea) which resulted in a fever, so hence my attitude was subpar at best. Regardless, do better.
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August 2021 by erica n.
Walked into this place to get a prescription to hear the pharmacist YELLING at a customer! I don't care how rude somebody is, be professional!
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October 2020 by Lee M.
This is the worst CVS ever. No medications are in stock. When they say they will order it for you, they don't and/or it never comes in. It is impossible to speak to a pharmacist. You will be on hold for ever!!!
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April 2018 by Haiku D.
I am a little surprised at the negative reviews. I have gone there for 2 years now and have found them to be helpful (looking up things for me, suggesting coupons, etc) and polite. If the wait is long, it might not be something they have control over. I've seen several patrons who say no call the insurance, this is wrong, wait how much etc. I used a different CVS before and much prefer this one. I've been able to go within an hour and pick the prescriptions up and occasionally they have rushed things for me w a sick child etc.
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December 2017 by Yasmin A.
CVS is where I fill all my prescriptions for my family and myself. The pharmacy seems to always be busy, and waiting in line is almost always inevitable. If your child is sick and your doctor calls in a prescription, be prepared to wait if you are in a hurry to get it. In general, the wait is not too long once they know you are there. However, I did experience a very long wait once (almost an hour!) because it was simply crazy-busy and they were understaffed. But that is an exception. I've been going there for many years and that experience happened just once. I like the convenience of picking up other items that I might need while there getting my prescription. The store has everything: toiletries, makeup, magazines, gifts, cards, food and of course medicine and first aid needs in the pharmacy section.