The CVS in Wilton provides a retail experience that is generally viewed positively, with a clean store and helpful, friendly staff who offer good customer service. Many find it a well-run local pharmacy with a small-town feel, where employees go above and beyond and are a pleasure to speak with. The store manages to carry most necessities despite not being the largest location. However, the pharmacy receives mixed feedback. While some customers report courteous, kind, and efficient service despite occasional waits, others find it unreliable. Criticisms include periodic, unexpected closures during posted hours, such as for lunch or when the pharmacist walks out, leading to frustration. There are noted issues with communication, such as not notifying customers about prescription problems, which can create a difficult back-and-forth process and force patients to transfer prescriptions elsewhere. Some recommend avoiding the pharmacy entirely, while others appreciate the dedicated team.
Terrible Rx. Alwayd backed up, always short of a pharmacist and slow. I switched to another pharmacy and you should too! Very frustrating
April 2024
The absolute WORST customer service, the manager BRETT was not at all flexible or accommodating in a situation that was their mistake. I will NEVER use them again for prescriptions. This is why their overall review is so bad!!
December 2023
Tried to charge us $250 for a COVID and flu shot, even though their website says COVID shots are free even without insurance and flu shots are $20 anywhere else.
