The CVS in Wilton provides a retail experience that is generally viewed positively, with a clean store and helpful, friendly staff who offer good customer service. Many find it a well-run local pharmacy with a small-town feel, where employees go above and beyond and are a pleasure to speak with. The store manages to carry most necessities despite not being the largest location. However, the pharmacy receives mixed feedback. While some customers report courteous, kind, and efficient service despite occasional waits, others find it unreliable. Criticisms include periodic, unexpected closures during posted hours, such as for lunch or when the pharmacist walks out, leading to frustration. There are noted issues with communication, such as not notifying customers about prescription problems, which can create a difficult back-and-forth process and force patients to transfer prescriptions elsewhere. Some recommend avoiding the pharmacy entirely, while others appreciate the dedicated team.
Slowest online order pickup. Over an hour — and they’ll tell you at the store that’s the wait time too. They told me I had to cancel using the online number (the CVS online number said that was odd they told me that). I reordered a town over and it was ready in 7 minutes.
May 2026
Very hard to communicate with the pharmacy as they have begun using automated calls for customer service
April 2026
Horrible pharmacy, always a problem! The laziest people are working there!!!!!!!!!!!!!Slow, insurance problems, loses medication. I just transfer! It always a headache!!!! Miss the old staff! Every week always a new problem
