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November 2023 by Elizabeth .C
Awful, has gone completely downhill since changing from people’s bank to M&T bank. I can’t access my account anymore and when I went in person at 5 (says it closes at 6) it’s closed and has this note that they changed their hours! What bank closes at 4? Also ATM doesn’t work. 0/10 bank
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July 2023 by John J
I seldom use an in person bank anymore, but I was there a few weeks ago and asked if the change machine was functioning. It was, but today when I went to use it I was told that it was broken and since the old contract was with People's Bank it may never be fixed. Hmm. I was told I could go to New Canaan but that's a hike for me. Then some guy was using the ATM to take out a mortgage or something because it was taking forever (over five minutes) while there were NO other customers in the whole place. I was going to just go walk around to the drive up ATM but then thought it wasn't worth getting hit by a car in their super dangerous parking lot. So in all I got one of my three tasks done there today.
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May 2020 by Howard Kelly
Visiting this branch is always speedy, and the staff is friendly. Very convenient location.
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September 2019 by MaryEllen BOTTILLO
Slow had to ting bell at drive up 4 times before someone acknowledged me.
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May 2019 by Alessandra B.
Drive thru experience was difficult. Lobby experience was difficult. Poor management, employees and manager holding personal conversations loudly. Unfriendly atmosphere. The upside is that it's not busy there.
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February 2018 by Mark LoGiurato
This branch has the best staff in town of any bank! They go the extra mile to serve their customers. They are all friendly and customer service focused. They will always find the right product or solution for their customers. I recommend this bank for their service.
