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September 2023 by Robin S.
It's really unfortunate that we are so limited in downtown Wilton to only stop and shop and village market. Village market is nice, but expensive. Wilton stop and shop is a dump.You'll find lots of produce that isn't fresh, meat that is clearly past its sell-by date, stale pastries and cookies, and lots of stuff that should've been taken care of by staff. Once I found a block of white cheddar cheese covered in blue mold. Another time I found ground beef that was clearly spoiled. I brought it to the meat counter nearby (where the lobsters are) and the employee there was rude and couldn't have cared less. He said it "technically" wasn't past its sell by date according to the sticker. But it was visibly spoiled. You could smell it.The employees are usually friendly. Some of them are difficult (usually the ones with mental disabilities). They need to educate some of them on hygiene. I walked past one male employee who smelled like he hadn't bathed in a month. They sell deodorant for crying out loud. Teach him how to use it, please! The floors are often dirty and the bathrooms look like what you'd find at a truck stop.The floral department is nice and gets a solid A.The guys at the deli counter are good, too, when someone is there. Often when I walk up there's no one at the counter. I get that you might need to go to the back for something, but somebody should cover you then.The bakery is terrible and you can't ever get service. The last time I was there, trying to buy an overpriced sheet cake, I waited for fifteen minutes for someone to write "happy birthday" on it. This was after I walked to customer service to ask them to page someone because no one was there. Finally another employee told me no one from the bakery was there that day. Great, thanks for wasting my time.Bilal at the self checkout is cool. But he needs help. A lot of times he's running around back and forth fixing these stupid machines.You know, people would actually go to the cashiers if you had any. The last few times I've been here, though, there was only ONE actual cashier. Why bother having like 10 lanes then?! You never use them!Overall, this store gets an F. There are a few decent employees but not enough of them to make for a decent shopping experience.If Village Market weren't so expensive I'd never shop here again. I think pretty much everyone feels that way honestly.
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August 2023 by Henry Herrera
The pharmacy’s phone service really sucks , I been on hold for 43 minutes and counting, just can not drive there , it is crazy : over 43 minutes now !!!
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February 2023 by Alex G.
I have stopped shopping here. The produce is spoiled- their staff cannot even sort fresh herbs correctly- n0t a hard job!!! As for the rest of the store, the staff is quite rude and prefers to talk amongst themselves instead of helping customers, a big no-no. The store itself is filthy- especially the bathrooms, which are akin to an old truck-stop on the highway. Very poorly stocked shelves, and when asked if they can check inventory on something they refuse and say they don't have it. The bakery is terrible, stale cakes and biscuits. Overall a horrible shopping experience. If I could give it 0 stars, I would...
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January 2023 by Kim G.
What is going on in this store?I don't normally shop here since I am close to Caraluzzis. The produce on a Thursday morning was so bare. There were no regular cucumber available. Zero rotisserie chickens were ready and it was 9am. There were about 12 registers closed and blocked on both sides and three of them were self check out. It looked like a mess!The woman near the registers (not self checkout) was not friendly when I asked her a question and barely made eye contact.
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September 2022 by Alex R.
Best Stop n' Shop. The cashiers, etc. are friendly and helpful and the store is always clean and fully stocked and the prices are competitive. Lots of sales with the store loyalty card.
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April 2022 by A.Christine Pfeffer
Always polite and friendly
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January 2022 by Allen K.
The Stop & Shop in Wilton is extremely neglected. To be frank, This Stop and Shop really stinks on every level. I've been laughed at by staff for wearing a mask, and most employees don't wear masks, and if they even bother they're worn improperly. I'm surprised this Stop & Shop doesn't follow the town's mask mandate. There's no such thing as customer service from the top down, doesn't seem like it's taught or followed. Today a stock employee yelled at me and made a scene. I asked him if they had any Poland Spring gallon waters in stock, he said "did you look in the water aisle", and I said yes and that I was asking because there were none on the shelves, and so he screamed at me, "WELLLLLLLLLL THEN??!?!?!?!?" I don't blame him for being mad though, as employees seem to not be treated well by managers at this store and it seems they don't even train employees. Also, this store hasn't had vinegar since summer 2021. No excuses, don't go blaming the supply chain.
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January 2022 by Austin K.
The Stop & Shop in Wilton is extremely neglected. To be frank, This Stop and Shop really stinks on every level. I've been laughed at by staff for wearing a mask, and most employees don't wear masks, and if they even bother they're worn improperly. I'm surprised this Stop & Shop doesn't follow the town's mask mandate. There's no such thing as customer service from the top down, doesn't seem like it's taught or followed. Today a stock employee yelled at me and made a scene. I asked him if they had any Poland Spring gallon waters in stock, he said "did you look in the water aisle", and I said yes and that I was asking because there were none on the shelves, and so he screamed at me, "WELLLLLLLLLL THEN??!?!?!?!?"I don't blame him for being mad though, as employees seem to not be treated well by managers at this store and it seems they don't even train employees.Also, this store hasn't had vinegar since summer 2021. No excuses, don't go blaming the supply chain.
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August 2021 by Pat S.
Whatever you do don't buy any gift card at Stop and Shop Supermarket in Wilton. If you have a problem with the validity of that card they will not honor a refund or give you credit to their store. The female manager is difficult and uncaring . We are excellent customers both in the grocery department and pharmacy with a yearly spending of over $4000 but that didn't matter. The Visa card wanted our Social Security number, license copy, name and address (which we would not give) before they would mail us the permanent Visa card. The manager and Stop and Shop could care less that we were out $100.00. Beware!!
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November 2020 by Darby D.
How this store still is in business is anyones guess. Wife went in today and encountered seriously rude cashier with chip on her shoulder. This is not the first time she nor I have experienced extremely rude, unprofessional staff. This store is nice but needs new employees. Will not shop anymore at this location. The prices are higher than average and no one needs to pay these kind of prices and be treated poorly. Get rid of your current staff or send them to charm school. Lost myself and my wifes business. We are not snobs neither. We are not ones to write reviews but the word on your staff needs to get out.
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April 2020 by John D.
Appalling how bad the service is in the Wilton stop and shop versus other stores. I go out of my way to go to other stores or will pay a lot more at the village market for similar products. The service is rude and uncaring. It is really too bad given our limited choices here in Wilton.
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January 2020 by M W.
This is a great Stop & Shop. The store is always very clean and well lit. It's a smaller store but still is well stocked with a large selection of items. The floral department is excellent! They've got a huge selection of very pretty flowers and plants. They also have some very nice seasonal decorations. The bakery is also excellent, probably the best department at this store. They've got a huge variety of baked goods, I found several items here that weren't sold at other locations. All of the bakery items were well stocked and looked fresh and tasty. This location has a freezer case with a wide variety of very pretty, delicious looking cupcakes and cakes. We've bought french bread here twice and each time it's been excellent; fresh, delicious, and tasty. The deli is good and clean with friendly staff. The prepared chicken was all hot and fresh. The sandwiches looked fresh and tasty. The produce was good here. Bananas, cabbages, lettuce, berries, and other fruits and veggies looked fresh and were well stocked. Despite being a smaller store, they still had a nice variety of cheeses. The fish looked fresh. The meats also looked fresh and were well stocked. The organic section is very clean, well kept, and well stocked with a wide variety of items. The staff were all friendly, attentive and helpful here. On one occasion, one of the ladies in the bakery was very nice, asking if we needed any help finding anything. The older man who oversees the self checkout was very attentive as well. My only issue is I've found a few expired items in the shelves, so make sure you check the dates. Overall, this is a very nice Stop & Shop. It's definitely one of the cleanest Stop & Shops I've been to, and has fresh foods and friendly staff. Honestly, I'm not sure why there are so many bad reviews, I always have a good experience at this store. I do like the Ridgefield store better as it's larger with more variety, but this is also a great Stop & Shop and serves this town well. 4 to 4.5 stars for the Wilton Stop & Shop.
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December 2019 by Nancy Sun
I love the bag Eastern Apples! So crispy and juicy!
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March 2019 by Christina M.
Customer service throughout the store leaves a lot to be desired. If you can find help the employees are often rude and uninformed about product locations and availability. I am sure they a couple of good employees but they seem to be few and far between. The only person who, over the years, is consistantly pleasant, helpful and informed seems to be the older gentleman with a beard who is usually working in the self check out lanes. I only now only shop at this store if I absolutely need to. Otherwise, it's worth the drive up the road to Caraluzzi's for a much better experience all around.
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October 2018 by Alexandra C.
You want a truly horrible super shop and steal, go to the one in Westport! I'm sick of these stores ripping people off and not giving you the sale price. However, I have to say I had a return to make here and the lady at customer service was super nice and helpful. I really wish we had a better chain supermarket in CT than this mess.