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November 2023 by Ilona K.
Previously, I thought the produce at Stop and Shop was subpar. Lately, the produce has been better than Village Market and Caraluzzi. This location carries Bell & Evans meat, as well as a huge selection of healthy snacks. It's slowly becoming our go-to store as Stop & Shop improves, while their competition raises prices and keeps everything the same or worse. One thing I wish Stop & Shop had was a better fresh baked bread selection. The pharmacy at Stop and Shop is wonderful. Highly communicative, helpful, and reliable staff. We've been urged by friends and family to switch for a while and now we finally see that we should've done it a long time ago.
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September 2023 by Robin S.
It's really unfortunate that we are so limited in downtown Wilton to only stop and shop and village market. Village market is nice, but expensive. Wilton stop and shop is a dump. You'll find lots of produce that isn't fresh, meat that is clearly past its sell-by date, stale pastries and cookies, and lots of stuff that should've been taken care of by staff. Once I found a block of white cheddar cheese covered in blue mold. Another time I found ground beef that was clearly spoiled. I brought it to the meat counter nearby (where the lobsters are) and the employee there was rude and couldn't have cared less. He said it "technically" wasn't past its sell by date according to the sticker. But it was visibly spoiled. You could smell it. The employees are usually friendly. Some of them are difficult (usually the ones with mental disabilities). They need to educate some of them on hygiene. I walked past one male employee who smelled like he hadn't bathed in a month. They sell deodorant for crying out loud. Teach him how to use it, please! The floors are often dirty and the bathrooms look like what you'd find at a truck stop. The floral department is nice and gets a solid A. The guys at the deli counter are good, too, when someone is there. Often when I walk up there's no one at the counter. I get that you might need to go to the back for something, but somebody should cover you then. The bakery is terrible and you can't ever get service. The last time I was there, trying to buy an overpriced sheet cake, I waited for fifteen minutes for someone to write "happy birthday" on it. This was after I walked to customer service to ask them to page someone because no one was there. Finally another employee told me no one from the bakery was there that day. Great, thanks for wasting my time. Bilal at the self checkout is cool. But he needs help. A lot of times he's running around back and forth fixing these stupid machines. You know, people would actually go to the cashiers if you had any. The last few times I've been here, though, there was only ONE actual cashier. Why bother having like 10 lanes then?! You never use them! Overall, this store gets an F. There are a few decent employees but not enough of them to make for a decent shopping experience. If Village Market weren't so expensive I'd never shop here again. I think pretty much everyone feels that way honestly.
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July 2023 by Derrick
False advertising online. Went in for a shingles vaccine (says online no appointment needed), only for the pharmacist to tell me she can’t do it, she doesn’t have time. I get there’s scripts to be filled, but I was the only customer there. It would’ve taken not even five minutes. Didn’t even offer for me to come back at a different time. Had to travel another stop and shop and got it done.
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July 2023 by John Chiappetta
My wife and I just moved to Wilton and needed to go grocery shopping. Thankfully, there is this stop and shop in the town center. It's not the biggest stop and shop that I have been too but they do have everything that one would expect on the large one's. I would recommend this stop and shop to anyone and giving it five out of five stars.
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July 2023 by Cigar B (Cigarbuddha)
It’s not really a bad supermarket. I’m giving 2 stars for the incorrect pricing in the produce section, and the fact that you don’t supply your shoppers with Wi-Fi.I was unable to use my app in the store which is frustrating and defeats the purpose of the app while shopping! I couldn’t get cell service nor did I see an option for guest Wi-Fi.You must now by now that has been an issue for sometime. The store really needs to do something about it.
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July 2023 by Ernie Taddei
Great products, clean, but need more cashiers- please!
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March 2023 by Alex R.
This store and its friendly and loyal staff are the best. People yelping because their app doesn't work or they can't find their favorite seltzer on a particular day or a hot roasted chicken for breakfast might want to hit the pharmacy there for a mood stabilizer. The pharmacists are fantastic too btw. They deeply care and have gone above and beyond for my family when we've had a few bad days ourselves. Trust me, there are things far worse in life than not finding the perfect cucumber.
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February 2023 by Alex G.
I have stopped shopping here. The produce is spoiled- their staff cannot even sort fresh herbs correctly- n0t a hard job!!! As for the rest of the store, the staff is quite rude and prefers to talk amongst themselves instead of helping customers, a big no-no. The store itself is filthy- especially the bathrooms, which are akin to an old truck-stop on the highway. Very poorly stocked shelves, and when asked if they can check inventory on something they refuse and say they don't have it. The bakery is terrible, stale cakes and biscuits. Overall a horrible shopping experience.
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February 2023 by Kim Gaebel
EDIT: the link below does not work to further discuss my experience.Went in to grab a few things this morning and produce was so bare. There were no regular cucumbers, rotisserie chickens were not out by 9am. About 12 registers were closed and blocked, 3 of them being self checkout. The lady helping with self checkout was super nice but the lady standing when you walk in was rude, no eye contact and looked miserable when I asked her a question.
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January 2023 by Kim G.
What is going on in this store?I don't normally shop here since I am close to Caraluzzis. The produce on a Thursday morning was so bare. There were no regular cucumber available. Zero rotisserie chickens were ready and it was 9am. There were about 12 registers closed and blocked on both sides and three of them were self check out. It looked like a mess!The woman near the registers (not self checkout) was not friendly when I asked her a question and barely made eye contact.
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November 2022 by luisagomez bdc
a bit expensive if you don't have a shopers card
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November 2022 by Alexis Goncalves
Great stock of products and fresh produce... and 5 star customer service.
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August 2022 by Lou Macia
Great & Valuable people at Pharmacy. Thanks
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April 2022 by kime hunt
Clean and convenient. Bilal works up front and is a Wilton center staple, knows more people than anyone.
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January 2022 by Allen K.
The Stop & Shop in Wilton is extremely neglected. To be frank, This Stop and Shop really stinks on every level. I've been laughed at by staff for wearing a mask, and most employees don't wear masks, and if they even bother they're worn improperly. I'm surprised this Stop & Shop doesn't follow the town's mask mandate. There's no such thing as customer service from the top down, doesn't seem like it's taught or followed. Today a stock employee yelled at me and made a scene. I asked him if they had any Poland Spring gallon waters in stock, he said "did you look in the water aisle", and I said yes and that I was asking because there were none on the shelves, and so he screamed at me, "WELLLLLLLLLL THEN??!?!?!?!?" I don't blame him for being mad though, as employees seem to not be treated well by managers at this store and it seems they don't even train employees. Also, this store hasn't had vinegar since summer 2021. No excuses, don't go blaming the supply chain.