-
September 2023 by Archit Patel
Customer service was great. Car wouldn’t start and had to have it towed. Wilton Auto was ready to go. I gave them a heads up and they started the diagnostic on the vehicle before I was able to find a ride to the shop. They ordered the part and had me back in my car in less than 24 hours.
-
September 2023 by Antonia Bunaes
Wilton Auto and Tire just went so above and beyond for me and my enormous Sprinter I drove here from CO. 400 miles out I lost the turbo (I didn’t know it was the turbo at the time) and had almost no power, especially going up any sort of grade. When I called they got me right in, and went to work on diagnosing the issue that day even though they had said they wouldn’t be able to get to it until the next day. They found the missing parts (not reassembled properly after work last fall) contacted Mercedes for diagrams and installment data, fixed my back up camera, and checked over the whole engine before giving it back to me 2 short days later. They were so kind and attentive as well as super competent and efficient and really tried to keep the cost down. I am so grateful I can get back on the road in my safe, fully functioning vehicle (house on wheels). If you live in the area, you have a gem in your midst.
-
August 2023 by Jennifer Ward
We have been working with Wilton Auto since they opened. They have always been so kind, so friendly and so good to work with…recently, we experienced a parts issue that had nothing to do with them, but the parts manufacturer. Mike, Noreen and team were more than accommodating, and are resolving our issue.We will happily continue using them for our service needs.
-
August 2023 by Luke Pfaff
Great job by the team. Erin helped me pick out new tires and the install team did a great job taking care of the car. The Shuttle service was a handy bonus.
-
August 2023 by Gay Yankowski
My truck had to be towed there because of a flat tire. They were so kind to my daughter. Did a complete i selection and fix and I would use them again
-
August 2023 by Barry K.
I brought my car to Wilton tire a few months ago and had a very good experience. They sold me new tires and while I was there I had an oil change. A little overpriced but good service. Today I found a nail in a tire so I immediately went there, as I'm leaving for vacation with the car after in 2 days. The guy behind the desk wouldn't even look at the tire at first. When I pleaded with him, he said he would look in the parking lot. Very nice of him. He confirmed it was a nail but did not have time today to fix. I said ok I'll come back tomorrow. He said he didn't have time tomorrow either! He wouldn't be able to fix the tire before I take the car on vacation. So much for customer service! There was a mechanic across the street, Precision Automotive, They were packed with cars, but I figured l'd give it a try. I asked the owner if they could fix a tire with a nail. His answer "sure!" 15 minutes and $20 later, nail removed and tire was fixed! Now that's customer service. How dare Wilton treat a customer in need like that! Getting him out to the parking lot took effort. Really? Too big for their britches? I was going to make Wilton my go-to mechanic. Obviously they don't need my business. Coincidentally I recently received a text from them saying "your car is due for service". Ha not going there if that's how they treat a customer in need. No thanks.
-
June 2023 by asapienza2
Erin was super friendly and explained all the steps along the way. Their complementary check of the vehicle with a link to access details and pictures was next level service. Highly recommend!
-
June 2023 by Brian Winter
Beyond honest, candid, and helpful. They do great work and offer to drop you off at home when you leave your car for the day
-
June 2023 by Amy Mandelbaum
I couldn’t be happier with the service, care and communication! There are so many unknowns when having a car serviced at a new automotive center and Wilton Auto and Tire went above and beyond to answer my questions and took the initiative to come up with a future care plan for my car.Services: General repairs & maintenance
-
May 2023 by Martha Deegan
Great diagnosis, extremely friendly and fair. I had my car towed here because I thought the place my online group recommended was cheating me. They were! Wilton Auto got the diagnosis correct, and charged me a reasonable rate to fix. They were so nice. I’ll be a loyal customer forever. Thanks for maintaining my trust.Service: Auto exhaust system repair
-
May 2023 by Betty S.
I am very disappointed with the lack of communication from this company. The only person who actually showed any genuineness towards me was a new hire, Makiah. She took great care of me and I could see how much she was taken advantage of. While she was being genuinely helpful all the other associates were speaking over her and trying to make her seem as if she did not know what she was talking about, however, she was finishing my sentences and knew exactly what my car needed. Everyone in this shop is rude and unreliable. I would never in a million years refer this company to anyone, at least anyone I liked. I agree with another user Jim S. who said they would leave negative stars if they could. You would expect better service from a place with almost 5 stars on google. My guess is that they are all from the associates themselves. If you want good service on your vehicle and don't want to be treated like actual garbage, I would find another auto shop. This place is not it and never will be. Do not go here if you value your time and money.
-
April 2023 by Michael Asphar
I didn't know this place existed. AAA towed my Rover there. I spoke to a very helpful woman on the phone. Showed up a few hours later. Fair pricing, excellent service, friendly, smart and knowledgeable, so very helpful too. I will be back, and recommend them.Services: General repairs & maintenance
-
April 2023 by Eli demeshulam
People at this shop are the nicest and went way their way to make sure that my wife can get home safely although it was late Friday afternoon. The shop was closing. I highly recommend this shop. The shop is clean, friendly and professionalService: Tires
-
April 2023 by José Padilla
Fully transparent on everything going on with my SUV. Knowledgeable customer service people and care about maintaining long term relationships with customers. Rare to find in auto repair industry anymore.Services: Auto brake replacement
-
March 2023 by Jim S.
These guys are the worst. If I could leave them negative stars I would. Only reason they have one is because there's no other option. I had my brakes done here about a year and a half ago. They charged me $1300. But that's not the worst part. What am I doing today? Changing pads and rotors on my rear. They don't know what they're doing. Don't being your vehicle here. They do horrible work and they are crooks. Do yourself a favor and go up the road to Precision Performance. They are fair and honest and they do the job right. May take a little longer because they are a smaller operation. They don't have a fancy building with complimentary wi-fi. But if you want yo pay for garbage work keep going to this place. You'll be sorry. Mark my words.
