All Pets Club is a family-owned and operated business that has been serving the community since 1989. The store offers a wide variety of pets including various breeds of puppies, birds, small furry animals, reptiles, amphibians, and freshwater and saltwater fish. They also carry live corals, pond supplies, aquatic plants, pet food, treats, toys, cages, habitats, and accessories. The business is USDA State Licensed, Regulated & Inspected. The store receives high praise for its knowledgeable, kind, and helpful staff, who are genuine animal lovers. Customers describe the atmosphere as inviting and note that the animals, especially the puppies, are very well-kept, healthy, and happy. Specific staff members in the aquatic department are highlighted for being amazing, fantastic, and incredibly knowledgeable, providing excellent customer service, advice, and guidance. They earn deep trust for their loyalty and for prioritizing proper pet care over making a sale. However, several reviews point out significant and ongoing supply chain issues, particularly with fish inventory and sometimes reptiles. While customers express a strong desire to support the local store and love the staff, they report frequently being forced to shop elsewhere for specific livestock and supplies due to these stock problems. This issue is a noted disappointment that prevents a perfect experience. Overall, customers find the store mind-blowing for its selection and highly recommend it for its compassionate, expert care. They stress that the staff provides all necessary information to properly care for pets, building customer confidence. The hope is that management will address the supply issues to match the exceptional quality of the service and animal care.
Haven’t been here in a few years, management has changed since I have been here last and there is a notable improvement in the quality of employees dedication to help customers and care towards the animals, as well as the maintenance of the store. Employees were wonderful in assisting me. Will definitely come back frequently... read full comment
August 2023
North Windham store is amazing helpful and well educated staff clean friendly not pushy understands that finding the right fit is important
July 2023
Staff looked bored all at the front desk but they were very knowledgeable and kind. The store was clean and well organized. Since I was in for a client looking for a brand I didn't know about it was nice of them to take me directly to the food I was looking for!
