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May 2024 by Doug M
My dog passed away suddenly and I ended up here on the afternoon of 2/28/19. The staff was great and brought out two different puppies for me to spend some time with. They kept checking back to see how things were going and after about 45 minutes I decided that Clark, a 10 week old Lhasa Apso would be a great addition to my family. It's hard loosing a pet, but the staff at All Pets helped me through it and provided me with a new family member too. They explained everything and took care of registering Clark's chip, asked me if there was anything else they could do for me and helped me carry out my new pet, and all of his new toys. Clark, and the staff at the N Windham All Petts Club made the grief process a little bit easier! THANKS GUYS!
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May 2024 by Sally J
I had the pleasure of stopping at the brandford location, and I’ve been following there Instagram for quite awhile, wanted to check out the puppies, I walked in and was greeted, the people there were very kind and helpful. I currently have 2 cavaliers and there was a puppy avaliable that I saw on there Instagram, I didn’t have the funds at the moment and I did let the staff know I couldent purchase but they still wanted to let me see the puppy!! but I kid u not the atmosphere!!was so inviting and just makes u not wana leave with out a friend! And the way these puppies are well kept is amazing!!! I spoke to Emma one of the workers and she was so kind and helpful and i absolutely loved being able to play with one of the King Charles pups. He was healthy happy and DIDNT HAVE THE TYPICAL PUPPY BAD SMELL!! It immediately brightened my day and I will definitely be back to purchase one of these beautiful healthy puppies!! If u want to find a furever friend who healthy and happy save up and RUNNN to any of there locations!!! Will definitely recommend this place to friends and family!!
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March 2024 by Polly Stanley
This store blew my mind when I walked in for the first time. It has so much for pet care! I went in to the store to consult the aquatics manager, Melanie. She has been caring for a salt water tank in my Chiropractors office and I wanted to purchase an entire cichlid tank, fish, and environment for them from her because she is so knowledgeable. While she was able to tell me everything I needed to know about the care and maintenance of my future tank, she was apologetic about not having the Cichlid inventory I wanted and everything I needed for my setup. I keep going back to Melanie for advice and supplies because I don’t trust anyone else but if this store doesn’t address their fish supply issues I will have to shop elsewhere. As a member of this store, that would be a great disappointment.
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March 2024 by Michael Sullivan
I manage a local chiropractic office in Mansfield Center. Melanie has been helping us to set up a 40 gallon salt water tank for a few months now and it’s looking beautiful! The tank is crystal clear, our little clown fish are thriving and even laid eggs. We have been patiently waiting for new additions to our fishy friends but there seems to be a supply chain issue that is holding the process up. Melanie has been fantastic and has even come to our office when we were at our wits end with algal blooms. I cannot speak highly enough of Melanie’s customer service and her loyalty to her store. We would love to continue our business with this store as Melanie is one of the few people we trust in the business, but our 40 G tank is so empty that we may need to consider taking our business elsewhere if nothing changes soon.
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March 2024 by Rob Rautio (RJ)
I've been a member of the R Club at this store since moving to town 5 years ago (cats/dogs/birds/reptiles). We recently got into the aquarium hobby and the aquatic department head Melanie has been amazing helping us get set up and running, providing great advice and guidance to help keep our swimming friends in tip top condition even if she has nothing to sell us (or caution us that patience is key instead of hard selling useless chemical quick fixes). Having a local fish store with such expertise is amazing, but I usually end up driving to Vernon for livestock as they seem to have issues getting fish in stock (even after customer requests). I would love to support my truly local store, but I find myself driving 4x the distance so I don't have to buy from the big box stores when I need something. I always check here first, but I'm usually forced to make the trip. This would be a five star review (and I'd happily shop here) if they could get their supply chain issues resolved.
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December 2023 by V Caz
I haven't stopped in this location in a while, but was driving by so we pulled in. It smells horrendous, like the air itself is saturated in dirty puppy feces. Many of the animals don't have water provided (including 4 tiny puppies that are out in a small kennel in the back).The rabbits had minimal shavings/bedding in their enclosures as well as minimal food, some also lacking water all together. One of the large rabbit enclosures, which is a large glass octagonal tank with no top, has hardened stuff on the bottom around the edges, indicative of dirty shavings having been allowed to build and harden, which could be (and should be) removed with a paint scraper. These animals, at the very least, deserve clean enclosures and food during their time there.Items are still over-priced in comparison to several other pet supply chains and other franchises.As far as the staff, the girl at the register didn't not greet us, we rather greeted her and began conversating with her. Same for when we left, we told her to have a good day on our way out. She didn't thank us for stopping in, never asked if we needed help with anything, nor said "have a good day" on our way out.I literally have no reason to return to this store for anything, nor can I recommend this store. There are too many stores around that offer the same, but with well cared for animals and nice staff.
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December 2023 by Roberto Irizarry Jr.
I know I seems a bit extreme to leave a 5 star review but I find myself coming here more and more frequently mainly because of the current staff. They are always willing to drop what they are doing to help you out and not only that but you can tell right away from talking to them that they are genuine animal lovers. This store deserves so much more attention now than they currently do because of past employees. For reference I went to the Wallingford location (bigger store with more animals) but the customer service over there doesn’t even come close to these guys, I will be leaving a review on my experience over there as well. But these guys always put animals first, very compassionate and they give excellent care tips for pets, the Manager there definitely helped me through the process of getting my ball Python to eat for the first time after getting him from another store, and he gave me good care advice that gave me more confidence in caring for me pet. I definitely recommend this place 100 times over so long as they keep the current staff. And I hope upper management takes notice in how great these people are because it’s hard to find people who love all their pets regardless of it’s species and I hope they start supplying them with more reptiles and more animals in general. I can’t stress how great these people are they aren’t just trying blindly sell you a pet either, they will give you all the information you need to properly care for it and, as I said before, give you the confidence to be an animal parent so to speak.
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September 2023 by D B
Seemed like no one worked there. Employees not wearing a uniform or even a shirt to indicate they work there. Rude conversations between themselves after they finally decided to help. One poor girl seemed like she was working hard and cared
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August 2023 by Sharon Berg
North Windham store is amazing helpful and well educated staff clean friendly not pushy understands that finding the right fit is important
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July 2023 by Stephanie Kat
Staff looked bored all at the front desk but they were very knowledgeable and kind. The store was clean and well organized. Since I was in for a client looking for a brand I didn't know about it was nice of them to take me directly to the food I was looking for!
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May 2023 by bloodsin
Professional and courteous staff. Great selection of pets and animal care products. Puppies move through this place relatively quickly with a wide range of breeds to choose from.
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April 2023 by OM
This store is such a delight! When I have free time, I like to stroll through the shop looking at all the animals. My favorite is the little reptile room. One of the things their Membership offers is a bit of time playing with a puppy. As a mom of young children (who doesn't want a dog!) I can't even explain how wonderful this is. My children receive play time with a puppy and I don't feel guilty for not buying the puppy nor taking up the staff's time for "browsing". The staff are always friendly and helpful. Definitely worth stopping by.
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August 2022 by Joe N
Haven’t been here in a few years, management has changed since I have been here last and there is a notable improvement in the quality of employees dedication to help customers and care towards the animals, as well as the maintenance of the store. Employees were wonderful in assisting me. Will definitely come back frequently again now that I’ve seen the improvement!
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August 2022 by Joshua Brown
They carry these little stuffed bananas, filled with catnip. They're sold amongst other little stuffed toys, such as balls, or little mice, etc., in a bin, for around a dollar.Our cats loved the bananas. Not sure why, but apparently the shape just appealed to their little kitty-cat brains.Ours had turned brown and wretched from so much use, so we went back to "All Pets Club" to pick up another one.They were out of stock. We went back a few more times that month, but they were out of stock each time. I asked one of the clerks about them. She responded that the catnip bananas were SO POPULAR that they could NOT keep them stocked.So tonight, on a whim, we went back to the store to see if they had any more catnip bananas. Sure enough, they had quite a few of them in the same bin, next to all the other catnip-stuffed toys.And apparently, the BANANAS were SO popular that they needed to jack up the price to $3.50!The balls, the mice, the rings...all of the other unpopular-shaped catnip toys, are still hovering at around a dollar...BUT NOT THE BANANAS!! OOOHHH NOOOOOOOOOOOOOOOOOOO!
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May 2022 by Devin Reschny
Good quality dog food products club price is good. Seems to be fully stocked when big pet stores are not lately.
