-
November 2023 by Steve & Debbie Ericksen
Jimmy was real nice to work with in buying our truck. He was pleasant and hospitable. Al, the manager, was great in handling the negotiation process. We didn’t feel pressured at all. We felt we got a good deal and we were very pleased with the whole process.
-
October 2023 by Lisa K
My daughter bought a grand Cherokee two days ago. Not only wasn’t the gas tank filled….. I have never bought a car with an empty tank! It’s a courtesy! But also the key fob wasn’t working. It seems like something that should definitely have been checked before selling. She took it back two days after purchase and was told they couldn’t see her. They were busy. Come back in two days. They also said it shouldn’t cost her anything but may. She just bought it!! And they are going to charge for their negligence?!!! Unbelievable!! I have bought more than a few cars there in the past but no more. The sales manager was neither friendly nor helpful.Very disappointing.*Edit to add:*The problem was fixed since the writing of this review three hours ago. It did take two trips to the dealership, a phone call to the sales manager and this Google review to get it fixed, however. The key fob simply needed a battery(which we suspected) that took five min to fix. Why they couldn’t fix that in the first trip to the dealership this am , I cannot understand. They did offer to fill the gas tank, but since the car was purchased two days ago, the tank was filled already at my daughters expense. Bottom line: they did fix the issue.
-
October 2023 by Glenn Bagdoian
I had the pleasure of working with Sales Associate Phil Prescott, Phil was professional, and the experience was non stressful , he suggested I take the vehicle for the weekend - no strings attached and that would be the best way to decide if I wanted to purchase it . It was nice to have the no stress or pressure to buy dealings. Phil was open and honest through the deal and i understand that car purchases differ now from past ways when the dealer tried to entice the consumer to buy. Phil was honest with what the dealership might offer and wouldn’t. It was a pleasure working with him and i would recommend him if you’re going to Capitol Jeep to look at vehicles. Also nice he put some gas in the truck twice. Seems like the days of dealer filled gas tanks no longer exist like in the old days.
-
October 2023 by Izzy Amata
I highly recommend Capitol Jeep! As a first time car buyer, Jamie and his team made the process so effortless. They took into consideration my budget and wish list and found several vehicles that fit the criteria. They explained every step of the process with patience and excitement. I absolutely love my 2023 Jeep Compass and encourage anyone looking to take a trip to see Jamie and his team!
-
October 2023 by Steve Biggar
Buyer beware. If you’re in the market for a used car, this isn’t the place to shop. We purchased 2 Mitsubishi Outlanders from this place for our business and had issues with both cars. This model of car is something we have purchased numerous times from other dealers and this was our worst experience. The worst of the 2 vehicles has a bent rim, worn to the legal limit on the rear brakes, and an engine air filter that you wouldn’t believe. All of these items are pictured. Keep in mind that we purchased extended warranties on these. Their response is that when they sell used cars they don’t intend to replace parts to get them in perfect condition and that nothing unsafe was sold on the cars. Try Star Auto in Meriden, they are way better. We’ve purchased 7 cars there.
-
October 2023 by Stephanie Silva
Just purchased a vehicle for the second time at this dealership and was even more pleased with my experience than the first time (which was already pretty great). Stephen was super patient and worked with me via text message for weeks (due to my busy work schedule) while I searched for the perfect vehicle for me that fell within my budget. Everyone was very friendly and enjoyable to work with. Highly recommend!
-
October 2023 by Melissa Cobb
Steven C. was amazing. Capitol Garage provided an experience that you wish all dealerships had. They were professional and courteous. They provided numbers that matched what they quoted us with no hidden fees. Paperwork was a breeze and the sales process was quick. We drove 300 miles for our vehicle and I would definitely recommend them to everyone.
-
September 2023 by George Morash
You are going to get a fair/decent dealYou are going to be treated respectfullyYou are going to be offered all available services and extras, in a professional way that you can choose or not.Solid dealership, actually enjoyable experience.
-
September 2023 by Rob Atkocaitis
Worked with Phil Prescott. My wife and I had a very pleasant experience and he was great to work with. Very honest and straightforward. Couldn’t have dealt with a better sales person
-
September 2023 by Jessica Killay
Thank you Jimmy for our 2023 Ram Rebel! He was very funny, knowledgeable, and personable. Even went out of his way to deliver the truck to us!
-
September 2023 by Linda D
Once again, Jimmy Yilmaz and his manager Jamie came to the rescue and got us the most incredible deal on a car. Thank you Jimmy and Jamie, with the money we saved we now have money to go out and have fun along with driving a beautiful car! I highly recommend Capitol Chrysler Dodge Jeep and RAM.
-
September 2023 by Jacob Feliciano
I can't say enough positive things about my experience at the dealership, thanks to Phil Prescott. From the moment I walked in, Phil went above and beyond to ensure I had a fantastic car-buying experience. His friendly and approachable demeanor made me feel at ease, and his expertise in finding the perfect vehicle was impressive. Without a doubt, Phil is the go-to salesman at this dealership!Phil Prescott is the GOAT!!
-
September 2023 by Sue Russo
I came into the dealership with low expectations as I have had issues with other dealers. I met Phil Prescott, a sales person, what a great experience. Very personable and knowledgeable. Because of Phil's knowledge and personality, he made me feel like he listened and cared about what I was looking for. Thank you Phil! I will continue to shop at this dealership going forward and recommend if you are in the market for a new car, go see Phil!
-
August 2023 by Diane Oliver
Jimmy got us such a good deal on my Charger that we came back and got a Jeep too!! Thanks Capitol!
-
August 2023 by colt foley
Just had to share our incredible experience getting not just one, but 2 Jeeps from my good friend Denny and his team at Capital Jeep. Let me tell you, it's been an absolute joy ride from start to finish!First of all, hats off to Denny who owns this top-notch dealership. Not only did they provide us with exceptional customer service, but they truly made the entire process a breeze. From the moment we stepped foot in their showroom, we were greeted with warmth and enthusiasm, making us feel like part of their automotive family!Let’s talk about these Jeeps for a second! They're not only sleek and stylish, but they also pack some serious power under the hood. Whether we're hitting the open road or venturing off the beaten path, these beautiful beasts can handle it all!What truly sets this experience apart is the personal touch. Jamie and Steve were there every step of the way, ensuring we were satisfied and getting exactly what we wanted, it made this journey even more special. Their dedication to delivering exceptional customer service is unmatched, and we couldn't be more grateful for their support throughout the process.Not only did we drive away with two incredible vehicles, but we also gained memories and experiences that will last a lifetime. So if you're in the market for a new ride, we highly recommend checking out Capital Jeep!
