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June 2025 by Elsie Bier
I Had the Most best customer service experience from Esther, she is so wonderful and very helpful in all ways you can think of. She helped me pick out something special for my Daughter's Birthday, And Esther thank you so much for everything you have helped me with. i order all the time from this location, if you want good service go too 18 Watson St. Willimantic, Ct, Forgot one thing there fruit always comes so fresh and the arrangements are beautiful...... i would give 10stars if i could with the wonderful service i get. To the owners you have a very good employee at your location....
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May 2025 by Jessy
Got the ultimate platter and cookies delivered to my mom for Mother’s Day! Very well received and I would be lying if I said the photos didn’t make me jealous. The platter looked delicious!
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May 2025 by nathan edberg
Melinda and the team were amazing, they dealt with my customer service issue and resolved it quickly and professionally, going above and beyond.
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February 2025 by Jessica Gauthier
Every time I order chocolate covered strawberries the berries are always old and rotten
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January 2025 by Chris Taylor
Ese and crew so a great job getting out orders and the dipped fruit is delicious.
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January 2025 by Vanna C
Definitely my Go-To Spot for all my special occasions! Friendly employees always willing to meet my needs! Check them out!!!
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January 2025 by Barbara Gueutal (Para Pharm)
We received a beautiful arrangement on Christmas Eve at Medical Pharmacy. Every part of it was perfection and the delivery person was polite with a smile and a kind greeting. We receive this as a gift from a customer yearly and it has always been fresh and delicious! I wish I had taken a picture, but we were too quick to enjoy after a very busy day!
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December 2024 by Annette Scully
Manager was very nice. I had a problem with my order, not their fault and she was very professional and helped.
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November 2024 by Gail Quante
Excellent customer service. Esther was very helpful in finding just the right thing.
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September 2024 by vgiggles713
Okay so let me say I have been wanting chocolate covered strawberries so my boyfriend decides to surprise me yesterday how sad it was when we opened the box they're very little doesn't look like that in the picture and they're very sour and they're clumped together so disappointing he was so embarrassed that he brought something home to me like that and which is not even his fault I would not even give one star but I had no other choice so disappointed
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August 2024 by Karen Sylvester
I came into the Willimantic Store to get a big arrangement for working with a medical facility, that I interact within my daily job, as a thank you.
Esther greeted me in the store, and was very pleasant, friendly and very helpful in her recommendations. There was a lot to choose from, and she made it easy. She went above and beyond to have it ready for me to pick up the next day when I needed it. She even added a few extra dipped covered apples in the arrangement to make it xtra special! Thank you Esther for being you and making it a smooth transaction! I will be back, to use them in the future!
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August 2024 by Gayle Anderson
Unfortunately their computers were down and they were unable to generate any orders. I had called first the day before and my call went to voicemail (sad face). I WAS looking forward to my free box of chocolate dipped fruit for my birthday but that didn't happen. The next closest store is a 45 minute drive so I don't think they'll be getting my business any time soon. I understand it wasn't their fault but...... So here is an update: they called me (to ask me to change the review) and to explain what happened with the phone and computer and even offered to deliver the free box if I change the review. I would have given them 3 stars for that but the call was at 7:00 on a Sunday morning! I was still brushing my teeth!
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August 2024 by Julissa Casiano
Great service, friendly staff and great quality!
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August 2024 by Thap Saengsouriyheth
If I could rate this location 0 stars I absolutely would.
I placed a rush order this morning around 10am, it was specifically for a 1hr delivery to a location that was less than 10 minutes from the store. It is now well past 2pm and the notification came that it was delivered, but to my surprise on checking in with the recipient, it never arrived to her.
I have called the direct line to this location over 12 times today to get ahold of literally anyone that can help me understand what happened with my order but not a single call was ever picked up.
This is absolutely ridiculous, it shouldn't be this hard to read an address, suite number AND written instructions on how to get in and find the office it was headed to and then definitely shouldn't be this hard to get a phone call answered.
I'm not sure if anyone will even read this review from the company, but if anyone does, I have never had an issue before but this has been such a terrible experience that I will never be using the service again, especially from this location, I will dissuade anyone I ever meet from utilizing your service and I hope anyone else viewing this comment finds another service to use because you absolutely should not contribute your money to this location.
Update: for whatever reason, despite the store having a driver and being within throwing distance of the delivery location. They decided to outsource to doordash to get the order delivered. I'm not sure if the driver took it, misdelivered it, who knows. This could have been avoided if the location used the in house driver.
I received a call from the store manager/owner regarding this and while the attempt was made to rectify by redelivering at a different time, it's too late. I stand by the review.
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March 2024 by Esther Santana
Edible Arrangement of Willimantic have the best employees i have never had any complaints about the store. I order all the time from the Willimantic store and i never had issues with there services. the employees are always polite and courteous. 10 stars for me
