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May 2025 by Jacqueline Barile
I have never been more impressed by a pharmacy than I was with the Broad St. Windsor, CVS. When I got there it was very busy, but the staff were running around taking care of things. They were so efficient and working together to make sure every customer was being taken care of. My scripts weren't ready, but again, they all collaborated to make sure they got filled quickly. One of the techs was keeping her eyes on the line and she signaled me that she was on top of my order. When the order was ready, the young woman who rung me up was so friendly and she kept apologizing for the wait. I told her I thought they were absolutely crushing it back there, and that I was really impressed with how diligent they were. I have a new pharmacy now.
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May 2025 by J Fastina
Love this pharmacy, they’re so kind, patient and quick drive through
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April 2024 by Ana B.
When it comes to drugstores, I typically turn to Walgreens. However, I was in Windsor yesterday and I stopped by the CVS. Right as I walked in, there was a nice assortment of fresh spring flowers and plants. I came in for some eyedrops. So I headed towards the pharmacy to ask the pharmacist for a suggestion. He was very kind and offered me a suggestion, he said most of them are the same, but the less expensive ones you'd have to use more frequently. This CVS was very well stocked. There were some brand new items I haven't seen or heard of before. They have self checkout registers and a person working. I purchased two items, my receipt was as long as I had purchased 500 items. This is a change they could make, unnecessarily long receipts.
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January 2024 by Cassie C.
The store is fine, the pharmacy, however, is poorly run. The pharmacists LIE to you. On three separate occasions now, the pharmacists have lied to me straight to my face. I tried picking up my Moms prescriptions and they said they didn't have an order for her, which was a lie. I had to show the screenshot of my Moms conversation with her own Dr. confirming the prescription was sent over to this very address. They are extremely understaffed, overwhelmed, and take their anger out on customers. It's not fair to anyone- customer or employee, do us all a favor and get better management at this store.
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October 2023 by Barbara E.
Tried to confirm Covid test waited 25 minutes on hold and no one answered finally had to hang up this is terrible
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July 2021 by David Miller
Not impressed. The Pharmacy needs to learn how to count. They have shortchanged me on my medication more than once. I have had to call and then go back the next day to get the correct amount.Very disappointing and a waste of my time.
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March 2019 by Len J.
Depending on who you talk to in the pharmacy, it's great or it's abysmal. I called up to get a prescription filled, the person i talked to said you're all set to pick up at 1PM. At 1, the person who was picking it up for me called me and said they don't have any prescription here and no one here spoke to you. I called the manager and she also told me that no one in the pharmacy spoke with me. 15 minutes later, I got a call from the pharmacy. The person said she was the person i spoke to that morning and the prescription must have some how got deleted. This does not leave me with any confidence in CVS record keeping practices. As good as they have been at times in the past, this is a show stopper for me.
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December 2018 by Mia A.
The photo machine was malfunctioning and when I asked for help all I got was an "I'm sorry" and no effort to fix it. I sat there for an hour trying to figure it out myself. After asking an employee for help for the third time they finally called the manager up who gave me two minutes of her time and then told me she didn't know what the problem could be. I finally figured out the problem myself. Only took 2 hours. Thanks for nothing
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March 2017 by Allison Jarrett
The phone number listed on their website doesn't work.
