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July 2024 by Alexandra Altieri
Recently had a rental with enterprise at the Windsor location however upon arrival I was told there were no more cars available. As I stuck around to figure out other plans I witnessed other customers interact with the young man at the counter they were relentless. I want to give credit to the man because he really did his best. I felt so bad on how rude they were to him but he still managed to be respectful keep a smile on his face and help out all customers finding other alternatives. Was really impressed on how well he handled each situation. I will be returning to this location because the employees do care!!!
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July 2024 by Justin Rogers
It was not very customer friendly. The associate barely smiled. The car they gave me was on empty as in the fuel light was on. The hood wasn't latched either so had to pull off to the side of the highway and fix it. I wouldn't use this Enterprise again by choice.
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April 2024 by Heather Smith
Best service Tristan was so great
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February 2024 by N Will
Tristan is a top not professional he made my rental car experience beyond easy. I recommend coming to this location if you need a rental car. Five stars.
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December 2023 by Parikshit Raj
Nice apps and support
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November 2023 by Marc Brennan
Tristan Garcia took good care of me on short notice great job Tristan thanks again
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October 2023 by Kevin Bryant
Always very helpful
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August 2023 by jascian glass
That one man operation dude was great. He took his time and gave great service even though the IT was hitting the fan
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July 2023 by Vernice “VEE”
Awesome customer service quick and easy service!!
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July 2023 by Dan Ireland
Excellent and smooth service. Thank you!
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May 2023 by Lindsay
Super friendly and answered all of my questions. Came to pick me up from dropping my car off to be fixed. Allowed me to drop my rental car at the shop to be picked up as well. They called to confirm they received the car as well so I didn’t have to worry about the potential of being charged past my return date.
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May 2023 by Luis Rivera
This is a true statement we purchased a 26’ box truck from them 30 days later we heard a loud clicking noise coming from the front end, they had me take it to Top Truck in Hartford Connecticut to get it serviced, after another month the steering nuckle broke then the front end noise came back but the warranty expired, it’s only for 3,000 miles. It cost me close to $8000 for repairs. Also the garage I took it to said the truck was never properly inspected. I would never recommend either Enterprise or top truck rental to anyone
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April 2023 by John Crooms
Enterprise is a convenient agency that will pick you up and drop you off at most location. I wish the prices were a little cheaper.
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January 2023 by Sara Liptak
A quick and easy check in Saturday morning! Attendant at desk he was very friendly and efficient. Deposit steep maybe because it’s the airport? Just a side note I noticed driving back the inspection sticker had expired in September 2022. I had mentioned to attendant at Return. Otherwise I’ve never had a problem using Enterprise. Always like using Enterprise.
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November 2022 by Brendan R.
Absolutely horrible. I was told by this Enterprise office just 15 minutes before my pick-up that they had no cars available, despite a confirmed reservation I made yesterday. This left me completely stranded, as I had gone ahead and made other travel plans (including a non-refundable hotel reservation) based on that confirmed reservation and being able to return my car to an Enterprise location near my next hotel and Amtrak station. I am left now trying to find some way to get to Bradley airport to get a car from another company, and similarly now to find some way to return the car at my next location. No offers were made to remedy the situation, or to honor my reservation and price at any other local Enterprise offices. All the local office rep would say is, "yes, sometimes the on-line reservation system does not get it right." Never again for this shoddy operation.
