Marriott Hartford/Windsor Airport

The Marriott Hartford/Windsor Airport is a well-maintained hotel that offers clean, spacious, and quiet rooms, making it suitable for both vacation and business travelers. The location is convenient, and the staff is consistently friendly, courteous, and professional, creating a welcoming atmosphere. Guests often mention the exceptional service provided by the staff, including the reception team and the M Club staff, who deliver quality buffets and attentive service. The hotel features a spacious pool area and a well-run restaurant with creative menu options, where guests enjoyed tasting experiences. However, there are some areas for improvement. Some guests found the room amenities lacking, noting that the refrigerator was dirty, the shower fixtures were old and rusty, and there was hair in the shower. The M Lounge was disappointing, with no snacks or drinks available unless requested, and the utensils were dirty at times. The water spouts with flavored or sparkling water used supplied glass bottles, which was seen as cheap. Despite these issues, the overall experience was positive, with many guests praising the staff, cleanliness, and comfort of the hotel. One guest shared a heartfelt story about a staff member who made a stressful day better, highlighting the genuine hospitality at this location. Overall, the hotel is recognized for its professionalism, cleanliness, and friendly service, making it a good choice for travelers.

1. Windsor, Connecticut