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“Stopped by for a new screen protector. No wait. Even though my phone is old and the protector has been discontinued, the gentleman called his manager and found one. We really appreciated the "extra mile" he took.”
“David was outstanding.came in with broken screen phone was not working well. He took the time and got everything transferred over to my new phone. David was kind and understanding.”
“The staff were members were very friendly, helpful, and knowledgeable. I was pleasantly surprised at what an easy visit it was and how well my issue was resolved.”
“This is the spot this man here will help you with what ever you need and let me tell ya I went from Verizon to tmobile to mint mobile to this and best service ever and great prices you can be in the mountains deep in woods and I get 5g everywhere”
“Umue from the Manchester location was super knowledgeable and articulate. I had running questions and he demonstrated nothing short of exceptional costumer service. I highly recommend this place if your device is broken.”
“Excellent service, yesterday on the beach my cell phone suddenly turned off, it didn't turn on, it didn't do anything. I thought I didn't have a fix, I came here and they helped me reprogram it, it didn't even need expensive repairs Raymond is very helpful! Very friendly to the people who visit them.”
“Stopped in today for help getting rid of weird messages I was receiving. Staff was able to help me in minutes. Will keep coming back to this store. Always excellent customer service.”
“I went in because I thought my very old phone wasn't charging. As it turned out, that wasn't the case. But my pal in their helped me to decide it was really time to upgrade my phone. I'm not one to get a new phone all the time, but with my old phone trade-in, my cost was minimal. And I didn't end up with yet another phone lying around my house. I've gone into the place a couple of times. It's never extremely busy so I don't have to wait too long and I always get excellent service. Loyal Verizon customer.”
“I cam into At&T and Frandi troubled an issue with my phone after many attempts by previous reps. He is friendly and an asset to AT&T. Would recommend to work with him.”
“Representative David was excellent in resolving my issue of transferring my data from my old phone to my new phone. He also helped me with the proper case and other accessories.”
“Had a wonderful experience today @ Verizon. Pedro was the absolute best. Assisted me in everything I needed. He was patient & very knowledgeable. He even stayed pass his shift in order to assist me getting a new phone.”
“Impressive service and an impressive range of phones available. The staff helped me find a phone that suited my needs perfectly. This shop definitely deserves the positive reviews.”
“i would give Melissa and Curtis (Deming St. store in Manchester CT) more stars if that was an option. The help ea gave to me was understandable and easy to grasp. it wasn’t easy for me to go from a 3rd gen iphone to an iphone 12, it actually was quite confusing. But w/great patience and knowledge (way more than the Apple store itself) i actually understand it!
I will ALWAYS stay with AT&T for my service and my go store for my iphone needs!!!
TY Mellissa and Curtis!!”
“Thank you Jenny for completing my SmartPay application and approving me with a New Samsung Galaxy S10. I'm so excited and I appreciate how patient you was with me in transfering all my info from my old to my new phone. Now this great customer service. Highly recommended”
“Wilson the Manager is 5 stars! He is great at what he does and excels in 3 different languages (English, Spanish, Portuguese) to better assist the location! I highly recommend this location ! I’ve sent my friends and family here and nothing but great feedback always!”
“Staff at the Glastonbury location were fantastic. I had to make an unexpected visit and I left with a new phone. The staff was excellent and helped me all the way through.”
“Absolutely the Best customer sales & service in the Hartford area.I've purchased 2 phones in the last 5 years from them and always a quick easy process. The staff are on point and I would highly recommend them to anyone.”
“cricket ....After losing my SIM card to my phone I want to cricket on New Britain avenue it was told that my account would not come up and to go to cricket on Park Street in Hartford Connecticut!! I enter cricket not knowing that my passcode had already have locked out already and that I would never be able enter my account!!
I spoke with store manager Cathy she tried her best to help me get my issues resolved she called customer service also the help desk to see if we can change my information that was entered incorrectly my name was enter as Dizzy my name is Stacey I didn't know my pin or my password that was another problem but still Cathy proceeded to try to get my phone back to work, I left on the first day with no hope that there was no way to find my information about my account that I have had since 2017 , 7 years service that had to end the next day because I went back to talk to Cathy with the information that I had written when I set up my account and once again we couldn't get into my account!! I close my account and open a new one and started all over with the new phone number what a headache was that I had to call a lot of doctors and every other important people to provide my new phone number changes for emergency contact!! Cathy once again oblige me with setting up the new account with my information and setting up my my account .. I left the store more happier than I started out on my second day!!
Cathy went above and beyond her duty to make sure my issue was resolved and that my phone was back online I sincerely think Cathy for all her amazing calmness and work at The cricket!! She is amazing manager I can't thank you enough I greatly⭐⭐⭐⭐⭐⭐ appreciate your service and if I have any more problems I'll be more than happy to come back and speak with Cathy thank you!!”
“After a frustrating 4-hour journey bouncing between T-Mobile locations, I would highly recommend visiting the West Farms Mall Branch. It was there that I finally had the pleasure of speaking with Assistant Manager Maya Sears Powell, who patiently and professionally attended to my needs. Her excellent customer service was a shining example of the high standards that T-Mobile should strive for. In contrast, my earlier experiences at the Hazard Avenue Branch had left me overwhelmed,but Maya's outstanding service redeemed my faith in T-Mobile's customer care.”
“Ive been a customer here for eight years or so. Went in today for an upgrade, Jackson was prompt and courteous and helped me order my device. Thank you very much.”
“This store is literally the best cricket around. I've been coming to this store almost 7 years now and I've never had a bad experience, they always seem to have the customer getting the best deal in mind, while other locations are strictly trying to get the most money out of you not suggesting any type of ways to get discounts etc. This store on new Britain Ave isn't far from Flatbush Walmart and they literally saved me about $130 today when the east Hartford store I decided to try out because it's closer to where I live and it showed they had almost 5 stars so I was only in there about ten minutes and the guy working there was nice enough but when asked what's the cheapest phone available he messed up once and said at first $170 something and then when he repeated himself stuck with $190 and only gave me options between that and #240+ and that's plus activation fee and phone case and screen protector...uh uh...so left there and went right back to where I shoulda just went in the first place the cricket on new Britain Ave in west Hartford it's pretty much right on the Hartford line it's close by to Walmart. Got the phone I wanted, case, protector and they through in headphones for free and it all cost $150 and some change and I'll never go to another cricket besides them unless I'm in another state. They're the best, customer service and attitudes always good and nice. They al.oat always offer ways to help you get the best prices and they did not let me down today. Highly recommend them.”
“Great customer service, the person working was able to answer all my questions. I was able to switch from metro pcs and get a free phone!! It was a speedy transaction. I appreciate all their help.”
“Great customer service! Rep Sy was so patient & kind helping me to transfer back to Boost. Sy definitely deserves a promotion to Asst. Manager, he really did an outstanding job & I am very grateful!”
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“I had a good experience selecting a phone plan from this AT&T store. The workers I interacted with, Harris and Xavier, were very professional and knowledgeable about the various options and helped me set up a plan quickly. Impressed with this location.”