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October 2022 by pam racevicius
RUDEST WOMAN I HAVE EVER SPOKE WITH !!!! My husband waited all day for a repair on a brand new appliance-the manufacturer booked the appt-I called to see if they were coming and she was an absolute witch ! She told me she tried to call us the day before but didn't leave a message because she didn't have time. Then she told me to call back next week and be patient and I tried to tell her that I have to go through the manufacturer because the appliance is 2 weeks old and she hung up on me. This conversation took place on October 21st around 4:30 so whoever the owner is should fire her-she is NOT good for business-I gave it one star because no stars is not an option
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October 2022 by Pamela R.
RUDE !!!!! OMG I WOULD ABSOLUTELY NOT RECOMMEND THIS BUSINESS. GIVING IN ONE STAR BECAUSE 0 IS NOT AN OPTION. THEY SHOULD NOT BE IN BUSINESS I CALLED ON FRIDAY 10/21 AROUND 4:30 THE WOMAN WHO ANSWERED THE PHONE WAS AN ABSOLUTE WITCH AND THEN HUNG UP ON ME GOING TO TELL EVERYONE I KNOW!
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July 2021 by c sweet
John Testa of McNellis Appliance is extremely courteous , professional and honest about issues the two times I have had him come to my home for repairs. His wife was also a pleasure to speak with while making the appointment.
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July 2021 by Cynthia S.
John was punctual, honest and courteous when he came to diagnose the situation. I appreciate these qualities when having someone enter my home.
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January 2021 by john testa
i have been servicing for 40 years and am partially retired. still authorized for whirlpool and kitchen aid jenn air electrolux frigidaire bosch and othersany problems call office and ask to talk to owner. that is me
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December 2020 by Jessica Widman
I recently bought a new garage refrigerator that unfortunately had a faulty fan. I was set up with mcnellis appliance through the warranty and couldn’t be happier. They were prompt and responsive, keeping me abreast of everything including shipping times. They came immediately and did a fantastic job! John was pleasant and knowledgeable. I would definitely recommend and will use them again
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December 2020 by Frederick Bowes
The five star review with no comment by John Testa is from the owner of the business himself!In response to your reply to my previous post above I was making an innocuous observation about the 5 stars next to your name and I was going to let it go at that. I was surprised by your prompt reply to my post. I have been waiting for a response from you to my many phone calls and messages since the beginning of October when the service call was placed with your company. Since then I have received no phone calls unless I make them, no updates on what is going on or a return of messages. People don't need businesses like you and you should run it like a business and call back customers when you get a message to call back I'm not causing a problem you are by not providing the most rudimentary customer service.Thanks
