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March 2023 by Shaylene
My husband and I called because we had a broken washing machine and a broken burner on our stove. A man came down to look at them. He spoke to us verbally about our washing machine's symptoms and immediately told us it was the computer, and to just run it until it's dead. He did look at the stove, determined the burner was dead, and said he'd order a new one and call when it came in. We NEVER got a phone call. But instead, 6 months later we received a bill for $139 for a service charge for both the stove and washing machine. We called to explain that he never actually serviced the washing machine nor even looked at it, even though the note on the invoice said he did something to it and it was "running fine now" (never happened, it's still broken). And they never ordered the burner for our stove. We called and explained this and they reduced our bill to $85. We ended up googling the burner and discovered its only $39 with instructions on how to put it in. So while we were willing to pay them to come out and fix our washing machine and stove, they did neither and we ended up with an $85 bill for them to do absolutely nothing. And we've been using this place religiously for all our propane and other services because we wanted to support a small business in our town. Never again.
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March 2023 by Michelle R.
Very helpful group, from Jeremy instore, to delivery & install with Nestor & Michael. My family has always been Sandys people because their prices & appliances are good & reliable. Jeremy went above & beyond, i, not knowing their hours blew in there just as they were closing on friday & he didnt make me feel like a j*** which he very well couldve blown me off & told me to come back. i asked him to hold an appliance til Monday & told him i would buy then. Due to kidney stones on Sunday, & Monday I was out of commission. They agreed to wait til tues after my docs appt, and they were quick as a bunny after i got out. These guys know what they're doing & they were helpful with recommendations especially given we just had a house fire 3 houses up. We are not Home Depot or Lowes people -we will always be Sandys people because of price, service & quality. and there's alot to be said for their people skills.
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March 2023 by Shaylene McPhee
My husband and I called because we had a broken washing machine and a broken burner on our stove. A man came down to look at them. He spoke to us verbally about our washing machine's symptoms and immediately told us it was the computer, and to just run it until it's dead. He did look at the stove, determined the burner was dead, and said he'd order a new one and call when it came in. We NEVER got a phone call. But instead, 6 months later we received a bill for $139 for a service charge for both the stove and washing machine. We called to explain that he never actually serviced the washing machine nor even looked at it, even though the note on the invoice said he did something to it and it was "running fine now" (never happened, it's still broken). And they never ordered the burner for our stove. We called and explained this and they reduced our bill to $85. We ended up googling the burner and discovered its only $39 with instructions on how to put it in. So while we were willing to pay them to come out and fix our washing machine and stove, they did neither and we ended up with an $85 bill for them to do absolutely nothing. And we've been using this place religiously for all our propane and other services because we wanted to support a small business in our town. Never again.
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January 2023 by John C.
If you’re even thinking about buying an appliance from a big box store, just STOP and call Sandy’s!!Both Sandy and Aldo guided us through the process of deciding which washer & dryer were the best fit for our home. Delivery was scheduled promptly and I cannot say enough about the team (Nestor, Mike and Nick) that provided the removal of our old washer & dryer and the installation of our new GE washer & dryer. The installation wasn’t without its challenges, but we were assured that everything would work out just fine…and it did! The team was professional, meticulous, friendly and very helpful in summoning both a plumber and electrician to accommodate our unexpected needs. It is this kind of service, provided by Sandy’s, that is everything you cannot find at the big box stores. We would highly recommend Sandy’s for all of your home appliance needs!John & Jody
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January 2023 by Matthew Swanson
Sandy and his team are a winning combo. They never fail to impress and do a great job from start to finish. I wouldn’t go anywhere else for appliances and I wouldn’t send anyone anywhere else. Sandy travels far too and delivered to New Haven as well as Hartford. Thank you so much!!
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December 2022 by Linda Segal
Had a new dishwasher installed and i could not be happier. The technician Chris came was knowledgeable and very professional. I highly recommend Sandy's TV Appliance
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December 2022 by Susan Haskins
Purchased a large refrigerator. It was no small feat getting our old one out and the new one in. The 2 gentleman that delivered it were fabulous! Very professional and thorough. Got it in with no damage to the appliance or my house. Took their time to do it right and made sure that it was level and the water line was hooked up properly.
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December 2022 by Samantha Robillard
Sandy’s Appliances was great to work with! It took me a couple weeks to get back to him with approval and payment, but he had my washer delivered and installed in two days! Sandy and Lester did a great job installing and were pleasant, and neat. Would definitely recommend!
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December 2022 by Janice
Lester and Mike went above and beyond to get my mother's new refrigerator through a rather cluttered space. Always polite and understanding of a 96 year olds hearing deficit. It couldn't have gone any better, than you! These days I'm always surprise whenever people do a great job with a great attitude.
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December 2022 by Lucy Dinova
Hats off to Nester and Chris, employees who were very accommodating and eager to help. I felt like a person instead of a number. The best customer service! Highly recommend them!!
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November 2022 by Sarah Ewertowski
The guys at Sandy's were very attentive and promptly responded to my 15 year old washing machine that needed repair. They answered the call right away, came when promised, provided excellent service to diagnose and fix my machine and were very easy to work with. The price was very reasonable too! I would highly recommend them and will definitely be using them again if I ever need an appliance repaired! Thank you for a great job, you have gained a permanent customer! -Sarah
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November 2022 by Vineeth Jacob
I am not one for writing reviews but I am extremely disappointed in Sandy’s level of service and this company overall. I know these are good times and frankly he doesn’t care for his customers but here is my experience:1. My dishwasher stopped working and I assumed it was a drainage problem. I called Sandy’s and the sent a person within 2 days.2. The person called Chris came, and proceeded to replace the motor of the dishwasher without diagnosing the real problem.3. He charged me $300 for replacinguu a motor, which was not bad in the first place and then the appliance did the same thing again within a few hours after he left4. I called them back and asked them to fix it and they said they would not come back until I fixed an electrical problem due to which they couldn’t flip the dishwasher on the side5. I solved the electrical problem and called them back. They said they will come the next day and they missed their appointment. When I called Sandy to ask why he said they will not come right away saying they have staff shortage. He said the soonest he can make it would be ‘sometime next week’. He (Sandy specifically) said if you really want someone right away go to a different store. He also tried to sell me a new dishwasher as he did not wanted to repair it.Now I have a dishwasher sitting in the middle of my kitchen, unfixed and all pulled out, I spent $303 with them for no reason and these guys won’t come fix it.Again, I am not one for impacting small businesses but I am extremely hurt and disappointed.Beware of these guys, especially Sandy, he is not trustworthy. They talk nice upfront to get business but they don’t care for their customers when they can’t solve the real problem. Problem with most Connecticut businesses these days since they are not held accountable for bad business practices. I will also be filing with the BBB about Sandy’s business practices.
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October 2022 by Sandy Fitzsimons
Stopped into Sandy's on a whim looking for a dishwasher as i just spent the morning washing a sink full of dishes and ours was broken. Spoke with Sandy and he offered a few different options, one of which was perfect for us, and it could be delivered in a few days. Installers came on time, were very informative, and they did a great job! Excellent experience all the way around!! Very Happy :)
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June 2022 by LB
So, getting a washing machine down steep stairs to the basement is no easy job, for sure, but these two men made it look easy - good work! They had the old one out and the new one downstairs in no time, hooked everything up and made sure it was working properly - And, on top of it all, they arrived four days early...delivery that was scheduled for Tuesday arrived the previous Friday. Good work, Sandy's! Very grateful customer.
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May 2022 by David Pratt
Wish I could give a review of their work but unable to do so when they never show. Called last Friday to service ice maker and scheduled an appointment for Monday morning at 9:30. Literally called at 9:29 saying his guy had personal problems but ok, that happens so reschedule for Wednesday between 9:30-10. No call, no show.
