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February 2024 by Josh Quinn
I just had a pellet stove installed at the tail end of our renovation project here in Naugatuck.We’ve been renovating the second floor of our home for about the past year and a half and it’s been one nightmare after another. Not to mention a handful of inept contractors. it’s been stressful to say the least, and having the stove installed was one of the last finishing touches.It’s still tricky to bring large items in and we just had a large hvac handler dropped and broken down half a flight of steps.Exactly what we worried about.So…, this afternoon when the Rich and John’s techs came in and effortlessly got the huge unit up the angled steps and installed it perfectly without a mark in a wall!!!, I was overjoyed.I would highly recommend them.
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January 2024 by N SB
I had an expensive lesson hiring Rich to install a chimney. In brief, since the chimney was installed in 2019, it intermittently leaked down the side of the chimney liner, down onto the wood burning insert, rusting the insert and staining the bluestone hearth with rust. A tech and Rich came out twice to inspect and apply caulking. It didn’t stop the leaking and recently the leaks started in the room with water leaks in the ceiling and down a wall. When I asked Rich if the cap could be too small the answer was no. I had an inspection done by two other chimney contractors and without me saying anything to them they both said the cap was too small. In addition there is a recessed area of mortar where the cap was pressed onto where the water was pooling and when nowhere to go, ran down the side of the liner. One contractor said the flashing installation was also not optimal. Having lost faith in Rich’s ability to make things right, I’ll be spending thousands of dollars more to remedy the chimney cap and mortar, flashing and ceiling/wall repair.
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January 2024 by Anthony Irwin
Bought a stove few years back. My family loves it, and been a wonderful addition to our home.Rich was very helpful in guiding us through the process, and making recommendations along the way. Since buying and installing the stove, they have cleaned our chimney every year. One stop shop.Pleasure to work with and can’t recommend enough.
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January 2024 by mitch mang
Good luck getting someone to answer or return your phone call. Please don't waste your time with this company.
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December 2023 by Too3eddy
Reached out to Rich for a chimney rebuild and chose them for our contractor. The Mason who performed the work was great. As with any large project there is always a hiccup and they were very quick to remedy. We were so impressed that bought a wood burning insert. The PROFESSIONALISM & KNOWLEDGE is real! Highly recommend this company!!
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December 2023 by Rich Stella
These guys were great, they assessed our issues,ordered the parts, and did an awesome job. Would highly recommend ?
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October 2023 by Mark Peters
Wonderful product, great service. We love our new woodstove. I would highly recommend Rich and John's to anyone looking for expert advice, installation and fantastic wood stoves.
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October 2023 by nick jma
One of few companies we found that could handle a total replacement of a prefab fireplace in a condo unit. We got an efficient fireplace and ledgestone masonry. Beautiful, speedy, thorough. Shannon in particular helped us navigate the whole thing and was patient and so helpful. Thanks guys!Service: Fireplace installations
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October 2023 by Zachary Syme
Rich has been one of the best contractors I’ve dealt with. They did a chimney rebuild, and sold/installed a wood insert. I would recommend them to anyone for any masonry or stove needs. He was more than fair on pricing and the quality of work was excellent. Thank you again, it’s a breath of fresh air to hire someone you can trust and still cares about customer service.
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October 2023 by Michael Rabin
Can't say enough about Rich. He went above and beyond to help us out with an older fireplace, from finding a way to order parts when vendors no longer carried them to coming back out to our house after an install to make sure things were safe when we were worried gas was leaking. He was responsive, available, and willing to take on a project that others were not. Highly recommend Rich & John's1Services: Chimney repair & restoration
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September 2023 by Kaitlin Sepanek
Rich is very professional and extremely knowledgeable. He was able to courteously work through a miscommunication, which made him run back and fourth a bunch of times! Our stove looks beautiful now! He was a pleasure to work with, and we will definitely be working with him again in the future.Service: Fireplace installations
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August 2023 by Devan Aviles
Talked with Shannon over the phone and in the store she went above and beyond to make sure all my needs were satisfied. The install crew ran by Anthony was extremely knowledgeable and professional. I will definitely be giving them a call for my cleaning next year
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August 2023 by Patrick Murphy
Couldn’t recommend this family business enough! The service and quality of the work was phenomenal. I called 3 other companies for quotes, Rich and his crew were the only ones to get back to me with a fair price.Service: Stove & fireplace cleaning
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August 2023 by Dave Williams
An unbelievably knowledgeable staff and incredibly easy to work with. Rich is a magician with installing inserts. I do not think there is a problem he could not fix.Services: Stove & fireplace cleaning
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August 2023 by shane swierbitowicz
Very happy with how my inside fire place came out. It’s exactly what I envisioned and some. Easy to work with, clean, and affordable.
