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October 2023 by Anonymous1 Mystery
Very bad attitudes, don’t treat people very nice. Better off just going elsewhere. Then they comment on my review with lies only to try and cover up. Little did they know they were being recorded and most was on tape. they called me a “HOMO” and threatened me!My company wanted to discipline for your lies UNTIL i rolled the tape!
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September 2023 by mark albert
Very bad attitudes, don’t treat people very nice. Better off just going elsewhere. Then they comment on my review with lies only to try and cover up. Little did they know they were being recorded and most was on tape. they called me a “HOMO” and threatened me!My company wanted to discipline for your lies UNTIL i rolled the tape!
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September 2023 by Mark A.
I was a truck driver who delivered to tractors to trimmers and they had bad such bad attitudes and each time i delivered they would call my boss or send emails and make up stuff that i said or did! i told my boss its all lies and he wanted to suspend me and he said you still got to continue to go there, so i said to myself this might be a great idea to keep going back and i will turn my recorder/video on and not say anything and sure enough they talked to me like shit, made up things again and called on me again. My boss gave me a letter saying he wants me to serve a 2day suspension and i said im not accepting that and i broke out the video/recording and i was cleared of everything!!! very bad place to do Buisness with and very bad attitudes there, do yourselves a favor and go somewhere else!
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July 2023 by Ronald Surrell
I have been customer of tractor to trimmers for very long time. Great people. Work with. Ty from surrell and sons landscaping they keep my company going
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April 2023 by Jonathan Gryckiewicz
Great experience, went above and beyond helping my elderly parents get their equipment fixed and delivered.
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March 2023 by Matthew M.
They're either completely incompetent or downright dishonest and after reading the previous reviews I know now it's the latter. Had them pick up my 5 year old zero turn which was purchased from them because it started making a horrendous noise while I was mowing. Had been running fine up until this point. The driver who picked it up said, " Good news is it's got plenty of clean oil in it." Get a call from the owner the next day and she explains that their mechanic has taken a look and there is something wrong with bottom end of motor and it was probably run out of oil. Given Options to: take motor apart with no guarantee of being able to fix, buy a new motor and have it installed for almost 3k or buy a new mower for $3,200. Took it to Carl's Service Station next town over. He called me back a couple days later and says there is absolutely nothing wrong with the motor and that the clutch self destructed. Says it was easy to see with the naked eye. Gave me a price for new clutch, new drive belt and sharpen blades for $600. Thank you Carl! I remember being excited when Tractors 2 Trimmers opened years ago. Unfortunately they're an embarrassment to the town of Woodstock and I wouldn't recommend them to anyone. Go see Carl!
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January 2023 by Jessica Ann
My husband picked up our snow blower today after 3 months there. The woman had the nerve to complain that she made no profit off it because it was under warranty. Rude, slow and unwelcoming. Take your business somewhere else if you actually need it the season you drop it off!
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January 2023 by BC9965
As the usual another great experience. Great service and just good people. This is a little treasure in our town.
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January 2023 by Jessica Finch
My husband picked up our snow blower today after 3 months there. The woman had the nerve to complain that she made no profit off it because it was under warranty. Rude, slow and unwelcoming. Take your business somewhere else if you actually need it the season you drop it off!
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November 2022 by Zach T.
bought a saw and the ups tracking said it was delivered. I wait 5 extra days before buying another saw to complete a home project and the one I ordered from these clowns showed up 10 days from when it said delivered. now they want to charge me 330$ for a restocking fee plus I aid return shipping
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November 2022 by LLL LLL
Id give this business 0 stars if i could. Beware!! Staffing love to argue around customers, will argue with the customer if not satisfied. They are right and you are wrong! Oh, cause they went to years of schooling and you dont know what you are talking about!! (As they say) Extremely unprofessional! Assumptions were made about the diagnosis that carried no facts, lies, swearing was their choice of dialect, including threats. They all work as one so there is no asking for further help. Oh, and they store your stuff in the elements outside. Spare parts are also stored on top of your equipment when they are maintaining their landscape. Good luck if you choose this place! I fought and got my money back in the end! Look at yelp and BBB. This isnt the first complaint.They will always respond to customer comments and try to professionally justify the misunderstanding, but dont let it fool you! Do your research and choose wisely! I speak for us customers out there! If your good your good! If your bad people should see the warning before proceeding... BEWARE PEOPLE!! ? GOOD LUCK HERE!!P.s. Again the response does not reflect correct facts. Cop was called cause employee actually grabbed and forced a part out of my hands that i thought was mine cause it was sitting on my tractor they left when i was loading my tractor. they told us to leave and all because i disputed wrongful diagnosis they were upset and refused to humanly communicate.Actually the husband made comments to me about buying french fries at McDonalds which had no relevence in my disagreement with the diagnosis. Cop also said they claimed they had no cameras on that day which i gladly asked to produce. humm out of all days. wonder what behavior you had to hide. Remember i was the one that had to call the cops. Plz i can pay my fees! It wasnt about the money. It was the fact you did nothing to my tractor, misdiagnosed it which i have on paper. I Had someone else properly diagnose it and even had photos of the real problem. PLEASE TAKE NOTE... once again you tried to justify your cause and deem your behaviors "only human" therefore should be look at as acceptable. NEVER is uncontrolled behavior by employees in a business practice ok. Her statement does not reflect the actual event of that day but is an exaggerated version with add ons. Shame on this business! All I know is i had enough evidence to prove services were not proformed to initiate a fee to the customer per state guideline. Therefore you know that 45.00 you talked about i couldnt afford? Well that didnt belong to you that belonged to me! Glad its in my pocket! BEWARE CONSUMERS! I SPEAK FOR YOU!
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October 2022 by Matt Healy
Provided we with excellent and very professional service on all occasions. Purchase a new 562xp chainsaw at a fair price. It came broke from the factory and they replaced it immediately without any headaches. I made some mistakes in using the the chainsaw and they kindly provided guidance above and beyond. Almost a year later I returned with the chainsaw to have it updated and they helped me right then and there. Good people. I will definitely buy my next Husqvarna here.
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August 2022 by Wade S.
BUYER BEWARE - I bought a Husqvarna Robotic mower in anticipation of moving into a new house. When I received the box, it was pretty beat up and looked poorly packaged, although it did not appear to have been opened...just sort of barely together. After moving into our home less than a week later, I decided I would need a different mower. I never opened the box, but I did not want to send it back in such shoddy shape, so I re-taped the box and reinforced all the seams. I expected the 10% restocking fee, but I was charged 50% because they stated the instruction book was missing and the mower had scratches. If all that was true, it meant they sent me the mower in that condition. Ultimately, they were unwilling to work with me, and I ended up paying $1,700+ for nothing. Really poor customer service and the whole experience just felt like a lesson in dishonesty and double dealing.
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May 2022 by Jeffrey Danforth
We bought a snowblower and a chain saw here, and we have had them do regular maintenance on other tools as well. Excellent place, excellent service, honest. As a local, I really appreciate the inventory and the service.
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May 2022 by www.BumperDude.com www.BumperDude.com
Looked all over the Innertube for a Husqvarna 550 Xp Mark 2 and found one Here. I had Super Fast delivery and Above and Beyond Sales and communication from Tractors 2 Trimmers ! They should be your First Stop when Shopping , I will buy from them again Absolutely ! Thank you Very much Stepheny for all of your help !
