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July 2025 by Nino Brown
Great selection
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May 2025 by Ethan Ozan Ozdek Vandivier
Love this store. Love the customer service from Maci even more. When I visited back in February, it made Abercrombie a store I want to return to.
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May 2025 by Haley Skinner
CLOSED for renovation
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May 2025 by Arnold Denson
An eclectic assortment of products. Friendly and knowledgeable staff. Prices are upside. Well worth a peek while in Georgetown.
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March 2025 by D
Terrible customer service. I went in to make an online return and exchange a pair of jeans. The employee told me she would process two returns and place the jeans I wanted to exchange onto a gift card. I asked her to confirm that the jeans I wanted were in stock before putting anything on the gift card, so I could still receive a refund if needed. She assured me that they always have those jeans in stock, so we proceeded.
However, after returning both items, she placed the jeans onto the gift card. She then went to find the correct size for me, but came back and said, 'Sorry, we're out of stock.' I asked for a refund instead, and she told me the money had already been put on the gift card. I explained that this is why I had asked her to check stock before placing anything on the gift card, as now I'm stuck with a gift card instead of a refund.
I will never return to this store. I highly recommend staying away.
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February 2025 by Terrell Davis
Lidia( don’t know if I spelled her name right) was the best!! She helped me so much!! I don’t even write reviews but I had too!! She helped me with finding my size and discovering different styles and learning more about the fits. Again thank you!!
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January 2025 by Jodie Langley
Deplorable customer service!! There were three employees, only one at cash register! Someone who may have been a was conducting what appeared to be an interview with potential new hires? I finally had to step into an employee area to get an employee out to help me get a fitting room! I was ready to buy, and in line while the employee was tied up with a customer about sweatpants, price matches, sweatshirts, and a load of returns!! I just set my items down and walked out. Who had time for that!!
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December 2024 by Alexandra Farrand
Macy was a godsend, she realized the manager messed up our order (rang up jeans and didn’t put them in our bag and didn’t give us the sale amount)- she quickly fixed it with so much kindness- she should be your store manager. Her customer service was A+
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December 2024 by jennifer n
im not really sure why there are so many bad reviews, the employees were very nice although it is understaffed.
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December 2024 by F C F D
Horrible customer service. The store needs new managers and staff who can actually help Abrecombie VIP members. Multiple managers on different days did NOT want to help and were super rude. They will tell you to call costumer service for help.
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December 2024 by Caitlin O’Sullivan
Took forever to get a fitting room and then too long at checkout and was in a rush so had to leave them behind…
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December 2024 by M. Bailey
The manager was very short and rude when making a return.
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May 2024 by Kisha H
Awesome customer service and quick assistance. Noah was amazing in helping to resolve issues I had with an online purchase I needed to exchange. I would definitely return to this store again in the future
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April 2024 by Riely
The store was packed with people when I went in today, but Leah still made sure I was taken care of and was able to answer all of my questions. This was my first time shopping at Abercrombie so I’m grateful she was there. In my experience this location is great & will definitely revisit.
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April 2024 by Sam A
The woman closing today 4/3/24 was incredibly rude and disrespectful. I like to give others the benefit of the doubt but judging by the previous reviews this is not a one time occurrence and I don’t understand how she is still employed at this store. I have nothing against asylum escapees or people built like an anemic scarecrow but this woman could not be representing the brand of the store worse. She needs customer service training and a course on basic human decency. Good luck.
