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January 2024 by Matthew U.
AFL-CIO Employees Federal Credit Union sits on the corner of New Jersey AVE and F St NW in the AFT building. It is a convenient location for all those that are part of a labor union and/or work for a labor union. At first I thought that this was nothing more than an ATM location. But after being around for a bit, and talking with a lot of coworkers, I came to realize that this was a functioning location with a counter complete with tellers. I came here to open up a new account and I find myself leaning more towards credit unions than banks. To note, I had started the application process online to open and account and never heard back from anyone at the credit union for months. I ended up coming into the branch and talking with the staff member responsible with opening accounts. I explained that I had applied to open an account online and that there was no movement. I guess it was a misstep on their behalf. I then asked if I could have hard copies of the application and I would get it filled out and return later that day. Luckily for me, the application process with hard copies was much easier to complete than it was online. Just be aware of the forms you are giving, they tried to slip in an application to apply for a loan for me. Within less than two hours I had my forms complete and I was heading back to this location to hand them in. All I had to do was wait for the forms to be processed by the staff member and then I would hear back from them. True to her word, I had an email shortly thereafter that my account was created and that I would received my checks and card within 7-10 business days. Here is where I thought I was being fooled with. After that email, I did receive an email with my account information. However, when I went to the website to enter this information to confirm and setup my account online, I kept getting denied access. At that point I called the customer service number to figure out what was going on. The lady that helped me via this route was super nice and figured out that they did not give me the complete account number, it was missing a single digit. After that was cleared up, my online account (and mobile account for that fact) were setup. The ten days I was supposed to get my checks and card had come and gone. I called the number for the staff member that initially helped me and had no luck when it came to making contact. At that point, I decided to drop into the branch again. Talked with the staff member and found out that a request for checks and my card was never completed and sent. Once that was cleared up I finally received me card and checks and was able to finally use this account for the reason I set it up.
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December 2023 by Leah Kintner
I applied for an account, and received electronic verification but never anything about activating an account. I called three times asking about it, over the last 3 weeks, and cannot get a call back. Very frustrating
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November 2023 by Rachel Mathis
Excellent place to do Business.have not had any problems thus far...mr Cunningham and Ms Hyman have been very customer service focus. thanks ??
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October 2023 by Evtte Hinton Brown
Now l was employed with the AFL-CIO CREDIT UNION. But as a member l see what other members complaints are, and they are valid. No one to answer the phone's, when their do you can't get a question asked, no one calls you back to follow up on your request. But when you Inquire as to your request you are met with attitude from account staff. Had to call member servic once the phone was answered l was greeted with an attitude. I am realy special the credit union is still open with only 5 employees.
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September 2023 by Charles Dennis
Shoddy customer service and the technology appears to be severely outdated.
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December 2022 by Annie de la Pena
Thanks much Wajia for your time! I truly appreciate your help each time I have an issue with my acct. Your quick response and kindness makes me feel welcome all the time. 2 days ago, I received I received the detailed history of my questionable transaction, My thanks once again, You are an asset to the credit union. Take care
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December 2022 by Xandra
Awful customer service. Stick with a local Credit Union instead.
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September 2022 by Lyndsay Webb
ATM has the co-op network logo, but still tried to charge me $3 to withdraw (my bank is NFCU)
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February 2021 by Tiara Reddix
Chet Corner is a all time Theft... he’s stealing money I’m Sure of it!!!
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July 2020 by Bridgie Wilkerson
Customer Service has declined time to search for new bank Chet Conner is the WORST EVER!
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January 2020 by Tonya Norman
The staff is amazing and because of them, My credit has receive an amazing boost. Thanks especially to Debbie.
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February 2019 by Rie T
GREAT! Had a few hiccups but all ended well thanks to a caring staff :)
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November 2018 by Kevin Ragland
Customer Service is horrible. i called to get an online account established and i was on hold for 20 min only for them to tell me everything that I already knew. The service rep was not listening to what i was telling her. I had to keep correcting her and had to keep asking what do i do. have been a member since 1998. i just told them to close my account since she told me it was closed anyway. Even though I still receive bank statements every month.
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November 2018 by Alex Hogan
Total worst. Avoid at all costs unless you like a bank with zero customer service working with 20th century technology.
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August 2018 by Jeff Gordon O'Neal
This bank has nothing to offer. Think twice before you open an account.
