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October 2023 by Casually Worked
I believe this is an Alden owned store so this is why I am writing this review. ALDEN QC NEEDS TO IMPROVE. I have owned over a dozen pair of Alden, but about 50% of the time something in wrong with them. They fit different even on the same size last, mis-aligned speed hooks, quarters coming loose on my SHELL cordovan boots because of poor stitching, tears on the inner lining. These shoes boots cost anywhere from $700-1000 USD, so much money. This is just completely unacceptable. When Alden does a great job, is it so good, but too often their QC is mediocre. I will continue to voice this opinion on internet discussions, and hope Alden makes the necessary changes to improve, I just cannot recommend this company or their products.
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January 2023 by Kevin S.
Though some of the popular items are sold out in occasion due to supply chain concerns, the service here is always great!
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February 2022 by John Hyde
A great product with customer service to match. Brian's knowledge was instrumental in finding the best fit. You get what you pay for. An American institution for a reason.
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December 2021 by Elias Chandran
These guys are exceptional. Not only do they sell the best quality, classic American shoes, but they have a wealth of knowledge and experience to help you achieve a great fit. They also go the extra mile in their after sales service. They will certainly get my custom again, and I will recommend them to anyone without hesitation
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November 2021 by Frank Sprague Winship
Great customer service and a very week crafted product!
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August 2021 by Daniel J.
I've always had difficulty getting loafers that fit and are comfortable -- and the company I bought shoes from for years stopped making the model that I liked. So I tried Alden. The sales person spent a lot of time with me and obviously knew his stuff. I bought a pair that look great and fit perfectly from the first wearing. I am planning my next Alden purchase -- this company has captured my business.
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February 2021 by Mitchell M.
I have never written a review after not purchasing something... my Fiancé and I were walking downtown today and passed this store. She loves shoes so we decided to go in. Joe was the only one working. WOW what an experience! We were not fancy dressed just walking around clothes with basically sneakers. He took us right in and showed us EVERYTHing! I Can't believe how much he knew about shoes. I tried on 2 pairs and I cant wait to go back and buy them for our wedding and if I land a dream job interview anytime soon, ill be in before the wedding. Joe explained the shoes (not even a good enough word for their pieces) and had a really cool cross section of a shoe. These are QUALITY products and we received amazing service. Not many places left in this world. That is why I was hesitant to go in but I was wrong she way right. What I can I say... if you want quality that will last years, Come here.
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October 2020 by Jef Frankfort
Best American made shoes you can get specializing in genuine shell Cordovan!
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June 2020 by Richard Melendez
Alden makes great shoes that last. Great quality .
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April 2020 by Alan Velandria
Alden Shoe Co., makes their craftsmanship very outstanding, built to last for ages. They crafted leather shoes for comfort.
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April 2020 by Larry Spencer
I can tell you what it isn't. Customer service is deplorable.
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March 2020 by Rich Ceynowa
Bought a nice belt there. Service was exceptional and the quality of the merchandise is amazing. I don’t mind spending $325 for a belt. It’s something I’ll pass down to my son.
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March 2020 by Ray Roberts
Some of the finest shoes I’ve worn.
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February 2020 by Larry D.
I have purchased several pairs of shoes/ boots from this store of late. Customer service is night and day from previous location and management. The staff is really informative and excited about the product.
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January 2020 by George Kenney
Use a firm hand with staff — they will respond appropriately. Probably the best shoes on the market, at least among shoes made in America. Fitted correctly, very comfortable. And they break in nicely. I have two pair, will be buying more.
