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November 2023 by RV
Really neat store that sells more sustainably made comfortable shoes. The staff is very helpful and friendly.
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October 2023 by Nick Dowell
The shoes already sell themselves and they always have a ton of selection; however, additionally this Georgetown location has the BEST staff.Whenever there's a new shoe I'm interested in I have to try it out firsthand, so I go to the Allbirds store in Georgetown. I'm pretty sure they know me by name at this point - I don't know if that's a good or bad thing, let's just say I have quite a few Allbirds in my closet, haha.Specifically, I want to give a shout out to Kewan - from day one he has helped me every time I am looking for a new pair. He's honest and insightful with the styles and colors, helping me when I have a hard time making a decision. He also gives personal perspective on what he owns or plans to get in the future. This kind of service creates loyal and lifelong customers; I'm one for sure after my experiences with the Georgetown team.Best staff in DC!
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September 2023 by Sherry Edgeworth
I travel full-time and own one pair of shoes, Allbirds wool runner mizzles. I bought my first pair when I was in town last year. I have small feet so I called the store in advance to make sure they were in stock. I spoke to Chris who was very kind to reserve them for me. Chris was very friendly, knowledgeable and professional. Fast forward to August 2023 when I needed to replace my Allbirds mizzles, I headed straight back to the store. Chris, who has since been promoted to the store manager, greeted me with the same friendliness and courtesy. He informed me that the store did not have the original design but was willing to order them from their HQ/warehouse for me. I ended up ordering two, one for myself and the other for my husband who also only owns one pair of shoes. Chris took the extra step to have them shipped by express delivery. They were in the store in three days. Both my husband and I are very satisfied with our Allbirds and we will be back to Allbirds Georgetown next year for our next pairs. Thank you Chris and your team. Please keep up with the great work.
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August 2023 by Paula Kaufman
Kewan was great! I tried on 8 pairs of shoes until we found good ones for my feet. I appreciate his patience and taking the time!
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August 2023 by Umair Akhoond
Great comfortable and long lasting running shoes. Wish they had more locations
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August 2023 by Laura Coverstone
I’m beyond satisfied!!!! I came into the Georgetown Allbirds store very sad because I had turned my white Allbirds pink by bleaching them. (User error!!). The shoes were two years old, but they otherwise looked brand new and were incredibly comfortable. After finding out more about my size and looking up my order, Chris said, “Let’s see what we can do for you” and traded out my pink shoes for BRAND NEW WHITE SHOES!!!!I am now a loyal Allbirds customer for life!!!!Both Chris and Gabe were kind and didn’t make me feel bad (incredibly stupid!) for what I had done. Instead, they said, “Everyone makes mistakes sometimes.” I came in expecting to have to buy another pair of shoes to replace these (they looked terrible), but instead they made my day. They had no idea what a bright spot in my day this was. They are both GEMS!!!!
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August 2023 by Idrees Ali
I came here with my parents this past Saturday afternoon and there were three people working there, one of whom was a white man. He was incredibly rude to us and would barely even speak to us. We asked him some questions about different shoes since he was the one on the floor presumably to help customers. When we asked him anything, instead of responding to us he gestured towards different shoes and walked away in silence and with an attitude. We also asked him about what the fees were for shipping and he responded to us as if we had no intelligence or awareness. I do not recommend coming to this location if you’re a person of color.
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July 2023 by Yogini Singh
I have flat feet, and finding comfortable shoes has always been a struggle. However, All Birds sneakers have been an absolute game-changer for me! These shoes provide excellent support and cushioning, making them perfect for all-day wear.The arch support in All Birds sneakers is just right for my flat feet, preventing any discomfort or pain even after extended use. I love how the shoes mold to my feet, providing a custom fit that feels like walking on clouds.Additionally, the breathable materials used in their design help keep my feet cool and dry, which is a huge plus, especially during warmer days.I have tried various other brands, but none have come close to the level of comfort and support that All Birds offers. They have quickly become my go-to sneakers for any occasion, whether it’s casual outings or light exercises.Overall, I highly recommend All Birds sneakers for anyone with flat feet or anyone looking for top-notch comfort. You won’t be disappointed!
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July 2023 by Phillip S.
Shoutout to Andrei, great service! Very friendly and advised us well on different options. The only thing that sucked was the AC in the store is broken! This is unacceptable during DC summer.
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June 2023 by Julie Bronstein
Great customer service from Alexis and very comfortable shoes! Will definitely come back.
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May 2023 by Senthil Kumar
Iconic brand, very few outlets. We went to their Washington DC outlet, and there were quite a few models available. Tried three different types and selected one. Very comfortable shoes for casual walking.
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April 2023 by Emily Cottrell
Amazing service! It was pretty busy and they handled everything perfectly. 10/10 recommend
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April 2023 by Natalie Pirrone
Nice shoes & good customer service.
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March 2023 by Minho K.
Awesome shoes but the WORST customer service. Sales associate started to yell at customers. Decided to not to buy
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January 2023 by Ward Anderson
Christine, Annabelle, and Store Manager Kewan are the GOATs ? #thanksSoMuch#blessUp ?
