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September 2022 by Lisa Brooks
They are no longer at this location but it seems like they keep the address to make you think you are dealing with a local printer. When you go to this address you are directed to the 5th floor and to a random office for pick up. So if your aim is to deal with the local printer this is not it. Waited over an hour for an item that was to be ready as the driver got lost.
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August 2022 by S.L. Osborne, Sr
Quick turnaround...great customer service.
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August 2022 by Janet M.
I have had the pleasure of using Alphagraphics numerous times over the past two years. Duane and his team are true professionals in every sense of the word. When I submitted my first couple print jobs, I was pretty green with very little knowledge. This team of experts in their craft not only took me by the hand but guided me through the process and they left no question(s) unanswered. With each job, the end result was a masterfully done and affordable product. From that day forward, I have coined Alphagraphics as my "Go to" for all of my printing and graphic needs. They have not and will not disappoint!
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August 2022 by Karen L.
I have used Alphagraphics DC many times and they have never disappointed. They go the extra mile with which the last job included great communicatiion from start to finish. My group was so pleased with the quality and timely completion of job. I will continue to use them and refer my colleagues and friends to their excellent service.
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July 2022 by Ben van Loon
I’ve worked with Alphagraphics printers around the US and always had a good experience—until working with this group. My experience with them has been one marked by consistently poor communications and general dismissal of my print quality concerns. This entire drama went from mid-May 2022 to early July 2022.I work with a DC-based trade association and ordered a run of a hundred ninety-page magazines. Our association likes to use printers in nearby geographies, rather than shipping across the country, which is why we chose to work with this DC-based franchise.After submitting a request for quote, it took a few days for Alphagraphics to respond. After finally receiving the quote, I emailed an affirmative response to proceed. I didn’t hear anything back from the printer for another few business days, so I called them and they confirmed receipt. When I asked about the ETA for product delivery, I received a non-specific answers that my project would be entered into the queue. Understanding that printers are dealing with both supply chain and labor issues, I accepted this nebulous answer.A couple of weeks passed and I finally received the order. Shipment was fine, but the covers of almost every magazine had striping in the ink; a quality issue that typically suggests low toner or mismatched paper setting. This was not up to standards for distribution within our association, so we contacted the printer to state and document this issue and see what they could do to remedy the situation, such as reprinting.The franchisee ignored my first few emails. After this, I had several conversations with them over the next couple of weeks—over email and phone—to get a straight answer. The main explanation finally given to me by the printer is that we ordered a digital printing, but the printer only had paper available for offset printing. According to their explanation, when you use offset paper for a digital print, striping can sometimes be an issue. In their words: “We have to use what's available, unfortunately we may have to use an offset sheet instead of a digital sheet to meet the customer delivery. Offset sheets do not treat toner like digital sheets. Digital sheets are produced to lay the toner down evenly, like offset is designed to absorb ink.”If the franchisee was aware of this paper supply and print quality issue, they should have told me beforehand and given me options for how to proceed. Instead, they sent the shipment—which they knew to have issues—and likely hoped that we wouldn’t notice or be so scrutinous.Rushed and disingenuous. The worker I spoke with on the phone also said that if I was happier with another Alphagraphics printer, why didn’t I work with them instead? Clearly a great vote of confident for his own business.After much prodding and emails, the owner finally contacted me and said I could pull out the erroneous issues. Though they qualified this with the caveat: “We will be willing to reprint those books that are defective up to a point. First we have to determine the quantity and then a subjective quality standard.” In other words, they were going to scrutinize our own scrutiny before actually proceeding with any reprints. Alternately, they said they would give a full refund if we shipped back all of the issues to them—at our own expense. They also apparently sent us 107 issues (we only ordered 100), and would only give a refund if all 107 issues were returned.Based on the printer’s unreliability and the myriad reasons they’ve given me to not trust them, we counted this project as a loss and ceased any further efforts for them to rectify this situation. Completely frustrating, a total waste of time, and now a case study in extremely poor communication and customer service. I do not recommend this business to anyone.
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July 2022 by Benjamin V.
I've worked with Alphagraphics printers around the US and always had a good experience--until working with this group. My experience with them has been one marked by consistently poor communications and general dismissal of my print quality concerns. This entire drama went from mid-May 2022 to early July 2022. I work with a DC-based trade association and ordered a run of a hundred ninety-page magazines. Our association likes to use printers in nearby geographies, rather than shipping across the country, which is why we chose to work with this DC-based franchise. After submitting a request for quote, it took a few days for Alphagraphics to respond. After finally receiving the quote, I emailed an affirmative response to proceed. I didn't hear anything back from the printer for another few business days, so I called them and they confirmed receipt. When I asked about the ETA for product delivery, I received a non-specific answers that my project would be entered into the queue. Understanding that printers are dealing with both supply chain and labor issues, I accepted this nebulous answer. A couple of weeks passed and I finally received the order. Shipment was fine, but the covers of almost every magazine had striping in the ink; a quality issue that typically suggests low toner or mismatched paper setting. This was not up to standards for distribution within our association, so we contacted the printer to state and document this issue and see what they could do to remedy the situation, such as reprinting. The franchisee ignored my first few emails. After this, I had several conversations with them over the next couple of weeks--over email and phone--to get a straight answer. The main explanation finally given to me by the printer is that we ordered a digital printing, but the printer only had paper available for offset printing. According to their explanation, when you use offset paper for a digital print, striping can sometimes be an issue. In their words: "We have to use what's available, unfortunately we may have to use an offset sheet instead of a digital sheet to meet the customer delivery. Offset sheets do not treat toner like digital sheets. Digital sheets are produced to lay the toner down evenly, like offset is designed to absorb ink." If the franchisee was aware of this paper supply and print quality issue, they should have told me beforehand and given me options for how to proceed. Instead, they sent the shipment--which they knew to have issues--and likely hoped that we wouldn't notice or be so scrutinous. Rushed and disingenuous. The worker I spoke with on the phone also said that if I was happier with another Alphagraphics printer, why didn't I work with them instead? Clearly a great vote of confident for his own business. After much prodding and emails, the owner finally contacted me and said I could pull out the erroneous issues. Though they qualified this with the caveat: "We will be willing to reprint those books that are defective up to a point. First we have to determine the quantity and then a subjective quality standard." In other words, they were going to scrutinize our own scrutiny before actually proceeding with any reprints. Alternately, they said they would give a full refund if we shipped back all of the issues to them--at our own expense. They also apparently sent us 107 issues (we only ordered 100), and would only give a refund if all 107 issues were returned. Based on the printer's unreliability and the myriad reasons they've given me to not trust them, we counted this project as a loss and ceased any further efforts for them to rectify this situation. Completely frustrating, a total waste of time, and now a case study in extremely poor communication and customer service. I do not recommend this business to anyone.
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May 2022 by Westone jean philippe
I drove to the wrong address
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August 2021 by Ben Wofford
I did not see hours on the door. Google says they open at 9am today. There was no one there at 9:30pm. Also, no one answered the phone. I think this business may have shut down.
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March 2021 by Apowell Audio
I finally used their services for a basic card. They were very helpful with title, name, email, etc placement. Hundreds of printed example cards to choose your perfect style. At a great price too! Will definitely use in the future!!!
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October 2020 by Lee McAuliffe Rambo
Consistently knowledgeable and accommodating. Highly recommend.
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January 2020 by Christina M.
I needed a printer in DC - we had an epic disaster with the printing here in AZ and my client was doing a large presentation in DC the following day. I had hoped to send her with documents, but instead, the AG did a fantastic job of sending me proofs, printing and delivering an exceptional product to my client at a nearby hotel in DC. I was so grateful for the outstanding service, patience and willingness to go out of their way to turnaround a poor experience from another printer to make it one I could rely on. Thank you, AG for your dedication to customer service!
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November 2019 by Justina Mulzac
Great customer service. I told Micheal what I wanted and he brought my vision to life. Love the bouquet.
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April 2019 by Jessica Brown
The service from staff at Alphagraphics downtown D.C. is nothing less than exceptional! They exceeded my expectations and the turn around time was very quick! I am looking forward to fulfilling ALL my print needs at Alphagraphics!
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April 2019 by Amanda
I ordered a banner and was promised that it would be delivered Wednesday by one person and Tuesday from another. The manager refused to take responsibility for the employee who promised the earlier time and basically told me "too bad" when I asked if they could give a small discount on our next order to make up for the mistake. I would not recommend at all. It is clear that they do not value customer service and will not go the extra mile or admit when they are wrong.
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March 2019 by Kim S.
The company that I work for uses alphagraphics for a huge amount of projects. I decided to give them a go for my wedding programs and thank you notes. Craig is always the guy who assists me. He's kind, soft spoken and always patient. I've had some issues dealing with my adobe platform and with out him telling me what to do - he tells me what to do. LOL Back to my personal project... It came out perfect! Craig always sends a draft copy and always gets an ok before starting the work. I was on a crazy deadline with this personal project. Initially I was going to use an online store THEN I ran out of time and figured that I'd do it myself THEN I got swamped at work and realized that I wouldn't be able to handle it. I called AG and Craig assured me that they could get it done in a day! That was amazing news for me. They did an awesome job! Thanks Craig. You always make all of my projects seem so easy AND they always come out perfect from you and you me team.
