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February 2024 by John K.
This is a small neighborhood hardware store but they keep an impressive array of hardware, tools, paint, garden, and "lifestyle" items for most DIY projects. Where the big box stores are geared to accommodate contractors, Annie's aims for the individual and their residence. Staff is always friendly, the store is well staffed for their size so there's always someone available for questions or assistance. I really appreciate a hardware store that can still operate in the neighborhood without leveling 15 acres. Factoring in my time and general frustration with large box stores, the prices for a quick trip down the street are competitive with other options.
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January 2024 by Buster C.
Can be good, can be down right bad service. Minorities be cautious. I use it as a last resort. 50/50 chance of achieving anything. Try the internet first. No BB there.
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January 2024 by Moni M.
This was my first visit ever to an Ace Hardware store. What an experience...a huge shout out to The Phenomenal Brookland NE Washington DC Staff, MARIA, Casey, Chris, Charlie, and Donte! I had burdened Maria with the task of assisting me find the hardware for the assembly of a trundle bed that I'd ordered from a manufacturer named Merax (avoid) who neglected to send us the hardware to assemble the furniture. There were over or close to 100 pieces of hardware that was required for this piece. She was so kind, professional, and patient. Maria went above and beyond to research if there was an item that wasn't at their store, then would find a comparable item. The team would ask if you needed assistance and greeted Customers. I believe that speaking with your customers is beneficial for numerous reasons and helps with security and safety of the establishment. I witnessed a father walking through the store with a young child, and while grinning from ear-to-ear he says, "I love this place". The store was well stocked, clean, and warm. In addition, with the amount of items I needed during this visit, the cost were reasonable and in accord with common pricing. This was a one shop stop, which I highly appreciate. The staff definitely enhanced my first experience. ACE Hardware, in the famous words of Arnold Schwarzenegger....I'll Be Back. Your Satisfied Customer.
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January 2024 by JASON R
I just moved into the Petworth area and need to mount two TV's to the wall. This was my first experience and Eric was a great resource and very self assuring to me. Over the past week, I have had several other little projects where Eric has been innovative in his solutions for me. Annie's is a great hardware store with a great selection of items.
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December 2023 by Sara D.
I shop here often for my business and for personal items. This evening it was especially gracious of CJ and Andre to welcome me as they were closing. I needed a battery for my garage remote. Andre said, "No problem, I can help you with that." And away we went. Andre was eager to help and was professional in opening the case and finding the right battery number. He was quick and efficient. CJ was pleasant and helpful in checking me out. It was a good neighborly experience. Thanks, gentlemen! Sara D
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November 2023 by Glen Bradley
Robert was very helpful today. I got a lot of Ball canning jars that he helped me take to my car. Thanks Robert!
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November 2023 by Evelyn Flora
I went to buy keys today and they did a very bad job the keys don’t work And it was $18 DON’T BUY HERE
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August 2023 by Mikkela T
Very expensive. Lots of things to buy that are not typical of a hardware store. Nice staff. The store is much bigger than it looks.
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July 2023 by Tyler R
The staff is very friendly and seems like they’ve got some system where everyone is required to immediately assist and/or greet Customers
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May 2023 by Joseph Moran
Extremely friendly, helpful and knowledgeable staff. We’ll stocked with everything you could need from a hardware store. Have gotten house keys made here, car key remote batteries replaced, exact right screws, house paints, gardening, grilling, plants and more. Come here all the time and the pricing is as good or better than Home Depot!
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March 2023 by Molly Green
I have always preferred shopping at Annie's over shopping at big box hardware stores. The difference is the staff at Annie's. When I came in recently, Maria greeted me when I walked in, asked if I needed help finding anything, and walked with me to each of the three items I was shopping for. At checkout, Maria asked if there was anything else I needed, and when I mentioned needing a new car key and remote, but not really having time to get one, Maria suggested a few days and times when the store might be less busy, and encouraged me to call ahead. I'll be doing that soon! Thanks, Maria!
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December 2022 by Drew Hall
They always have everything I'm looking for, and what they don't have on hand, they order. I once was able to return a defective hose even though I had thrown away the receipt. The staff is always helpful!
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December 2022 by C.
Simply excellent local hardware store with EVERYTHING you need. If they don’t got it, they’ll order it for you. Staff are super friendly and helpful.
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October 2022 by O R.
Great shop, small but well supplied. Excellent, helpful and knowledgeable staff. Limited parking, but how long do you need to spend in a hardware shop? Beats the Big Box stores nearly every time. Glad they're nearby; they know the neighborhood and have seen most common issues that arise.
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September 2022 by Hannah Geller
Every time I go to this Ace, I get the best, friendliest, and most honest help finding whatever I need. Everyone there is great - I’d highly recommend going here if you need knowledgeable help with projects around the house (or apartment).
