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April 2024 by Hannah L
Geoff is the kindest and best team member I’ve ever encountered in my 14 years of being an Apple enthusiast. He’s helped me purchase a number of items within the past 6 months. 10/10!!!!!
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April 2024 by Betty Quave
Excellent service!
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April 2024 by Joaquin Lasaga
Good option with few people! All the necessary advice and special help from Marlo a 10!
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March 2024 by Michiko B
Came to pick up. After sitting for about 30 minutes with no one coming to even see what I was here for, I had to go find someone myself.
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March 2024 by Nik Shmytov
Awesome Apple Vision Pro demo
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March 2024 by Rui Brás Fernandes
Nice Apple store.
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March 2024 by Ian’s Simply Greetings
Super super slow
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March 2024 by mansoor zubair
Staff very helpful and tips were great
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February 2024 by Antonio Fournier
Amazing Staff here. They do help, they take care of your demands, they solve problems. Bill sold me a Vision Pro and Anita, well Anita fixed a problem I had going the extra mile for it. Not the kind of “sorry sir” I don’t know how to solve this you should call xxx number etc” no: she TOOK CARE and did not stop until she fixed the problem. People like that are GOLD for a brand. And believe me it was not easy.congratulations to the Anita, KK, Bill and all the staff. You really are a good team!
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February 2024 by Jonghoon Park
Worst store ever.I went to there to change my iphone battery.They told me it takes 3hours.But actual time was 5hours^^
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February 2024 by Tom Buckley
Booked an appointment which was not honored. Will never book another appointment here.
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February 2024 by Sam Cook
Apple is always has great employees but I just stopped in to see if I could try on the vision pro and Travis and Kennedy were able to get me in. It was so amazing and they were so kind. Kennedy was deeply knowledgeable and I wish I could buy it! They definitely sold me and I would’ve bought it if I could afford it because of the demo and the information Kennedy provided.
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February 2024 by Horatio McDowney
I see a lot of mixed reviews here so let me highlight a great experience. I had a complicated issue with an iPad in the federal sector. Our contractor that the device was assigned to died. I needed to get the device wiped but my internal team can't do it unless it's unlocked. Hence my trip here. When I came into this store, I was clearly lost. Someone after a few minutes connected me with Andrea (a very helpful gentleman). He was clearly constrained by Apple protocols and I displayed my paperwork which was basically a purchase order and internal communication about the device. Once he realized they could possibly help, he connected me with Emma.She was so committed. She worked through the necessary steps and you could tell there was no clear protocol for situations like this. She had to work for 10 minutes on this, and completed it. She unlocked our device.Therefore, federal employees, listen up: if you need Apple Support, please come here. These folks will help you if there is a way to help and the more of us coming here, the more familiar they will be with our unique needs. (Just 8 mins from downtown!)
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February 2024 by Magdalena Leuca
Beautiful store in the heart of Georgetown next to other upscale stores
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February 2024 by Tommy Kola
My personal experiece at this store was awesome. I mean I love the concept of “the counter coming to you” (instead of you going to the counter), but most of all I liked the very nice, very civic, very polite and professional approach and handling of my needs by the staff. And I stayed at the store for a good 45 minutes, and saw three different employees (not just one good employee) whose professionalism (product knowledge and concrete handling of some replacement and a trade-in of two different products I had, as well as the new product purchase handling and my data transfer and all) made it fund to watch, fun to talk to, fund to live as an experience (great expectation of further fun later with the new iphone notwithstanding). Sone people are so spoiled and quick to complain. I can suggest they go to European, or Arabic, or Asian Apple stores in those other continents where despite Apple’s efforts, the staff is the locla staff and cannot be compared with the American Apole stores staff wherever they are. It’s a matter of culture, no matter the kindness and knowledge that you see in almost every store. Something is off in those cultures (I mean even in Amsterdam). London is the only exception (I guess it is like that across the UK). Guess why? Well, the same respectul culture, kindness, humility and sincerity (different from the kindness of an Eastern European, French, Arab, Asian, etc. employee who swallows the grudge of serving too many requests by a customer).On the other hand, an Apple store is there to sell products and serve the needs of all customers, be they actual or perspective. The store is not there to do a bank’s job and suspect and stop payments made with a stolen credit card that go through the bank’s system of payments and the bank’s alert system for multiple subsequent purchases within a short time period. So stop whining and take it out in the bank you do your banking with, not the Apple store.I am from Chicago and have traveled extensively, meaning I have bern in many Apple stores the world over. I own Apple products since 10 years ago. No Apple store like in the US and UK. Georgetown Apple Store is a top notch store.