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January 2024 by Paul Gaj-Cappello
I had a terrible experience here in December that resulted in me cancelling my AT&T account entirely. I came in knowing exactly what I wanted and it still took more than 2 hours to go through the process. I was bringing my own device for 1 line, getting a promotional discount on a second device and supposed to be getting a free smartwatch.I had to provide the same information like my name and phone number 3 or 4 different times. I felt that something was not right and asked the manager to walk me through my monthly bill. He funneled me back to a young associate who assured me everything was going to be to my satisfaction. Lo and behold, two days later I realized that they were charging me $20/month more than the online advertised price, refusing to honor the BYOD discount that AT&T advertises, and also tacked on a $45/month insurance plan that I never agreed to or signed for. I went back and talked to the manager and he just shrugged his shoulders so I cancelled my order, left AT&T entirely and went to T-Mobile. Stay away if you value your time and don't want to get scammed!
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January 2024 by Kristie Miller
Mark and Ernesto were so very helpful and kind! So much better talking to a person 1:1 than to someone on the phone. They helped me resolve a very tough problem.
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December 2023 by Griffin Martin
Ernesto is a tremendous employee.. caring, a good listener and highly competent.. much appreciated and will revisit this great location in the future and recommend to all.
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December 2023 by Morgan
Says it opens at 10 but wasn’t open. Wasn’t standing outside waiting like an idiot
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November 2023 by Stephanie Colbert
I am speechless. I have never experience such customer service. This is elite Erick and his other Manager Eric. Erick went out of their way to accommodate me when I was so frustrated truly feeling defeated they found a way and it’s only up from here please if you need anything and you’re an AT&T customer, please visit the AT&T location in Dupont Circle. Ask for Eric or Erick OK
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November 2023 by Lee Burt
I rarely post Google reviews, but am obliged to do so following my experience at the DuPont Circle AT&T store. I went there with my sister so she could resolve some iPhone memory issues she had been experiencing. Both of us “seniors”, the people there and especially a young man by the name of Earnesto were so helpful. He very patiently identified her issue, caused by an app she had installed, and resolved it for her. I was totally impressed with the great customer service and appreciative.
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November 2023 by Timothy Nesbitt
This very unique ATT team is one of a kind, way patient and understanding in any and every situation. Oh yeah I most definitely recommend anyone who is looking for great customer quality service that keeps going like energizer battery if not more. Please stop by well worth the visit. Thanks, Timothy.
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November 2023 by Rose Schneider
This service was highly qualified. It enabled me to move everything from my old phone to my new phone with AT&T support.
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October 2023 by Kathy Buchanan
Erick Balogun was fabulous, he set up our phones and spent hours making sure all our apps were working correctly, thanks Erick
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October 2023 by Amelie D'Hers
Terrible experience, I went in a stood there for 40 mins, was not helped. Then someone else walked in and was immediately helped. I went in prepared to buy an iPhone and actually was not able to. I was baffled.
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September 2023 by Diana A
Marc was able to help me out with a technicality issue that required much patience and time. Thank you so much!! Highly recommend the team at this location!
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September 2023 by Bramman “Sander” Avery
Erick was really great and helped me exactly what I needed!
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September 2023 by Henry M.L.D.
This afternoon I stopped by and the guys were very friendly and approachable.I was consistently approached to see how my handling my upgrade process with the ATT&T call center was going.Mark and Ernesto were hands on and did not hesitate to support me through the arduous process these days to complete an upgrade order from a fully paid off device.The team at the store facilitated different components that took some anxiety off my shoulders.Young lady from the call center was also very mindful and a bridge to completing my upgrade order.This AT&T store keeps it reliable and friendly!
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August 2023 by Fatima Navarrete
Melissa Smith-Kupihea was amazing. Thank you for helping me open my first phone line. I’ll sure be coming back if I ever need help with anything, you were so nice and patient. Again, thank you so much!!
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June 2023 by Valerie Deaton
Ernesto has the patience of a Saint! He is a terrific and knowledgeable asset to the AT&T team!!!!
