-
January 2024 by Chenfei Li
Terance gives me a good service!!
-
January 2024 by Gustavo
we're around 8 months in our lease and we couldn't be happier with the building and staff. The staff really makes the building, problems are bound to happen anywhere but what matters is how issues are addressed. Any time we had maintenance requests they were promptly handled by Terance and Ishmeal in the best way possible, no half measures, solved for good and on record time. The desk staff is always friendly and incredibly helpful, Tierra and Ayanna helped me many times with many things, always very responsive. Thank you!
-
January 2024 by Emily Brown
Really appreciate Terance and the maintenance team. Very responsive, friendly and helpful.
-
November 2023 by Ryan Mittl
Terrance the lead technician always provides excellent service. Just put 3 requests in yesterday and all fulfilled this morning plus extra.
-
November 2023 by Amy S
Excellent maintenance services! Ishmeal was very helpful, swiftly replacing both my microwave and stove knob. Fast and efficient! I couldn't be more satisfied with the outcome!
-
October 2023 by DaDonDon
Great location! Tuns of restaurant options and entertainment in the area and its 3 minutes from the closest metro! My favorite are the monthly resident events. Last but not least Avalon at Gallery Place has an amazing team of dedicated and caring individuals from the front desk & leasing office all the way to maintenance. Im happy to have gotten the chance to be apart of this community.
-
October 2023 by Vibhu Yadav
I usually don't write negative reviews, but I can't emphasize enough how disappointed I am with Avalon at Gallery Place Apartments. The complete lack of competence in maintenance and the abysmal management is exceptionally frustrating.When I first moved into Avalon at Gallery Place Apartments, I was welcomed by a non-functional AC unit. It turned out that the capacitor was broken, and to make matters worse, I learned that the compressor for my apartment was located in a different unit. This revelation meant that getting the AC fixed promptly was an exercise in futility if you were unlucky enough not to live in the apartment with the compressor. The capacitor was fixed on July 18th, and my electricity bill that month skyrocketed because the AC was constantly drawing power, yet failing to provide any cooling relief. I am posting a picture as proof to this. After the capacitor was replaced, the AC failed to provide enough power to cool the apartment. Only the front of the apartment, i.e., the Kitchen and Bathroom, were colder, but you would literally sweat in the living room and bedroom. It was a nightmare to sleep in the apartment with windows open and two fans blowing at me at all times in July and August. It's a perfect example of the absurdity that one has to endure in this complex, where seemingly simple maintenance issues are turned into protracted nightmares. The A/C still does not work to this day.To make matters even worse, when I moved in, I was also greeted with leaks under both the kitchen and bathroom sinks. It's astonishing that these basic maintenance issues were not addressed before I moved in. It's indicative of the careless and neglectful attitude that seems to permeate this establishment.The management here is a joke. I complained to them on multiple occasions, but they have failed to take any action. They are consistently unresponsive, unprofessional, and seem to have no interest in addressing residents' concerns. It's incredibly disheartening.Furthermore, it's been a never-ending struggle to get any repairs or maintenance done promptly. It seems like they take pride in ignoring maintenance requests until they become critical. They are simply unresponsive on the resident app. My experience has left me feeling undervalued as a tenant.In conclusion, I moved here because it is quite honestly a great location, but between the terrible maintenance, lackluster management, and the AC and plumbing debacles that left me sweating, frustrated, and with a hefty utility bill, Avalon at Gallery Place Apartments is, without a doubt, the last place you'd want to call home. I am also filing an official complaint with the Office of Tenant Advocate along with this review.
-
August 2023 by Darriel Smith
Terrance the lead technician was so great he came to fix a another situation but was so helpful and informative. When asked to help fix some other issues that we have been meaning to schedule a appointment for he handled the situation quickly and professionally. It is so good to encounter somone the projects quality customer service.
-
August 2023 by Chase Carroll
Avalon is a great place to live. The digital access system is highly convenient and feels secure, there are numerous services and amenities available, and the staff are fantastic. Special shoutouts to Donisha Brown, who was very helpful in obtaining a lease, and Fahim Farzam, who does excellent maintenance work! And of course the concierge team, who have all been very pleasant.
-
August 2023 by Sally Costella
Having lived here for 5½ years, and about to renew for another 2, we are so grateful for the quality of the current maintenance staff. Most recently, Fahim has worked tirelessly to get our broken A/C fixed during a heat wave. When an emergency kept him tied up at his other building, Terance stepped up to take on the job of installing a temporary window A/C. Terance kept us updated of his ETA as he dealt with other emergencies in the building. We eventually thought that he had (reasonably) called it a night, but then there was a knock at the door. Over our protests, he was adamant that he would complete the work that he had promised to do. Despite the late hour, he took the time to install the unit properly and professionally. We would have understood him being tired and worn out when he was finished, but with his energy and huge smile at our relief of having the unit installed, you could have sworn it was 10 am on a Monday morning, not 10 pm on a Friday night. The world would be in a much better place if there were more workers with Terance's integrity and professionalism.
-
June 2023 by Chelsea Luo
Great maintenance services! Terance was super helpful and fixed both my sink and fridge, which were leaking. Response time was fast and he explained what the issues were. Chill guy. Couldn't be more satisfied. Now I can use my fridge in peace without my vegetables drowning fr
-
June 2023 by Sheila Azad
Terance was a fantastic service technician. He was polite, knowledgeable, and efficient. He clearly knows what he’s doing and I am very impressed with his work!
-
June 2023 by Sky Maxwell
Moving rather fast to DC, I was pretty worried about getting settled and finding a place to call “home”. Avalon quickly became that place. From the beautiful view to the natural light to the absolute best staff, it’s hard to ask for anything better. I want to give a special shout-out to one of the best people I have met here, Ms. Ayanna. She always has a smile, always excited to say hi, and always puts a smile back on my face.
-
May 2023 by Mads Ward
I loved living at Avalon for the last 8 months. The building is lovely, my apartment is stunning, and the location is amazing. I feel lucky and blessed to have found this place and to have called it home. Most importantly, I don't think I could possibly ask for a better, kinder, more attentive staff. Ayanna has quickly become one of my favorite people to chat with in the whole world. She was always so kind to me and made Avalon feel like a home. In my first few months, Cheyenne was such a great staff member to talk to too before she moved locations. Tierra is always helpful and kind. I have been so grateful to have all three of them at the building during my time here. Honestly, I simply don't have time to mention every incredible staff member by name from maintenance workers to the leasing staff they have all been so kind and amazing.P.S. The rooftop is incredible (amazing view and so clean and well kept)
-
May 2023 by Lilly Clark
Beautiful building with a great, central location. We are transferring from another Avalon building, and Donisha made the process super smooth and simple. Thankful for the support, and grateful to know we are in good hands at the new apartment!
