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November 2023 by S
Although I have rented from here before, I won't be back. They rented me a car with a ding in the windshield and when I pointed this out to them when I returned the car, they told me that it wasn't there before. And they'd have to report it. Should have kept my mouth shut! If I hadn't said anything they (still) wouldn't have noticed it. And so sanctimonious they were "We would never rent you a car with a ding in it. That's dangerous." Well, apparently they did and they probably will rent it again. If they try to rent you a silver Rav4 with Florida plates, check the windshield.Oh, and although staff at this Avis routinely asks you to sign the damage page before you actually see the car, DON'T! The female staff (sister of the owner) told me after I signed the form that if I found some other damage I could take a picture of it, but I'm not sure what I was supposed to do with that picture.
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November 2023 by Amanda Collins
Rented a vehicle from Avis for about a week. I reserved the smallest car they have but was given the biggest car they had (for the same price) which I really didn't want to drive but they had no other options. I don't know why they're advertising things they don't have. The positive.......Messi is AMAZING!!!!! She's so patient, so nice, I don't know how she does it. I was in there twice and both times, people were made because they had reservations but they had no cars, or the car they reserved wasn't there. And she took it in stride, she was helpful and patient, it was unbelievable. I told her, you need a raise!!! Avis is lucky to have her, she should be running things and maybe she'd clean up the fact that you don't have the cars that you're reserving. It really makes her job so difficult, yet she shines and is great to her customes. THANK YOU MESSI!
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November 2023 by Sasha Woodward
Great location. Excellent service. Messi is always a pleasure to rent from. Highly recommend.
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November 2023 by Emmanuel Ogunremi
Messi great service and helpful. I come all the time good customer service
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September 2023 by Cristian Imbachi
I really appreciate Messi's professionalism and would highly recommend this location.
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September 2023 by Michael Goodman
A bit hard to find, but reasonable service, prompt, nice people. A little annoyed they didn't have the car I reserved and put me in a large SUV instead. It's an "upgrade" but not if you consider the extra gas and inability to park.
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September 2023 by Aamer El Saied
I recently had the pleasure of renting a car from the Avis location in Georgetown, and I must commend the outstanding service provided by Messi. She was professional, accommodating, and ensured the entire process was seamless. It's evident that customer satisfaction is her top priority. Highly recommend this location, and especially Messi, for all your car rental needs. ⭐️⭐️⭐️⭐️⭐️
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September 2023 by Benjamin Preis
We've been coming to this Avis for the past 3 years. They're a dream. Often quick and flexible, they know us well and try to help us out. Of course, some of the normal hiccups from a car rental place, but they're infinitely better than the other locations I've been to in DC.
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August 2023 by Tom Usselman
After paying for a taxi to pickup the car that I had a reservation for they did not have a car. As it turned out there were no cars available in town. So I paid for a taxi home. I'm now out $30 and had to cancel my plans. Just say no to Avis oh and being preferred plus didn't help at all.
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June 2023 by Beach Bum
BEWARE!!!! They will charge you for an extra hour or gas and this has happened twice now. I will be contacting them now to get a refund. I have a photo of the full tank that I returned the car with and a receipt of when I returned the car. (FYI-this has happened with pretty much ALL the car rental agencies in DC but Avis has been the worst)TIPS!-take a photo of your full tank when you return the car and insist on getting the receipt of the charges before you leave the rental company and check your email receipt later as well!)Update! I've been trying to get through to avis and being transferred from one agent to another... 30 minutes in and still no customer service rep answer
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June 2023 by Kolubah Pewee
First Rental Car experience and I have to say that Ms.Weiney Tolessa from the Georgetown one did a wonderful job making my experience extremely smooth and simple. Couldn’t have went any better. She was very calm and super helpful, which helped me stay calm haha. You can tell she’s definitely a people’s person!
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April 2023 by Scott Caldwell
Very friendly staff, great location, easy all around and even received an upgrade!
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March 2023 by Tyessen Smith
I had the most amazing experience working with Wrena and her colleague. They were pleasant and helped me get my rental with ease!
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March 2023 by Rich Kassel
Messi (yes, that’s her name) was a great help when I came in to rent a car on a rainy day. She gave me a no-cost upgrade to a much, much nicer car when the inexpensive choice I had made was not available, gave me tips on where to do my calls and meetings in the neighborhood, and was a pleasure to work with!
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March 2023 by Aaron Tessler
This Avis location is always fast, friendly, and responsive. I have rented here multiple times and rarely have to spend longer than 5 minutes there before I have the right car and I am out the door. Messi specifically is wonderful, and they have even given me a complimentary upgrade on previous occasions. Definitely a hidden gem in DC compared to other locations I have visited.
