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March 2024 by Martin Braun
Komplettes Desaster - trotz Vorbestellung keine Autos verfügbar, keine Entschuldigung
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March 2024 by Osita Iroku
Convenient but friendlier service required
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March 2024 by Valerie Larkin
Excellent service
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March 2024 by Peter
If you are into being treated with contempt and hostility by people whom you are paying too much money to rent a car, this is your place. If you also really love selecting a class of vehicle, paying exorbitant sums for it, and then being unapologetically being given a completely different class of vehicle that you don't want by a person acting as if they are doing you a favor even deigning to recognize your existence as something akin to mold on their foot, then you're in luck, because you now know this place exists and can fill that need.
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January 2024 by Jesus Lorduy
Good place, well located for what I needed
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January 2024 by Mona Wheeler
My experience at this AVIS location has been the worst I have ever experienced in the DMV.
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December 2023 by Clayton Richey
Reserved car online but car was not available when I went to pick it up. I did eventually get a car several hours later, which was good. However, when I went to return the car at 9:15am the office was closed and I couldn't get into the garage to drop off the car.
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December 2023 by Ethan Quang Ngo
This branch is an embarrassment to the brand. I returned it with a full tank of gas. See photo. I was told everything was good. Then I see a fuel charge on my bill. Reading the other reviews, I see that this branch has a history of questionable billing practices.
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December 2023 by Nicole K.
Please avoid to rent here! They gave us a false information, we went there in person to change the pick up to my husband because I had to leave earlier than planned, they told us everything fine, no problem, and the day I was not there anymore, they refused to give my husband the car and treated him very rude. Funny fact: he didn’t get the car but he was able to cancel my reservation. Totally ridiculous. Now fighting to get back the money. He was not even able to rent the car we canceled although it was there in the place. Result:at least 2 days of family vacation ruined plus wasted money so far. Never again! I repeat: don’t rent here.
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December 2023 by Alfred Garcia Demestres
Be very careful with this agency! On September 18, 2023 we returned a car to the Washington branch, 1908 L. Street. When we made the return they told us that everything was correct. A receipt was sent to us in which there was no incident.On October 8, 2023, we received a card charge of $250 for "Excessive Interior Dirt - Sand", a totally unacceptable and inappropriate charge, since the car was delivered in good condition.
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October 2023 by Yvonedalyn Rushing
Everything was good until they gave me my final receipt. How you charge me for an additional hour when I dropped the car off on-time. The garage has cameras…. Make it make sense!!! On top of that, added on a fuel charge when I returned the vehicle with a full tank of gas.
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October 2023 by Anna Lee
Worst experence ever. We are elderly Australians and were touring in Canada and the USA for three months. We have rented cars from AVIS a lot of times and were very happy with other rental offices and the customer services in the head office both in USA, Canada and Australia. This time the experence in this place was a really bad one. We booked our 5 weeks rental car 4 months ago, when we came to the office about 8:30 am in the morning, we had a long wait time. Eventually at 10:54am we received the car but inside it was full of dog hairs. However, the worse problem we encountered was the misrepresentation. When we were discussed with the women behind the counter the road toll options, we agreed on a "Pay as you go" basis. She explained to us, we would pay by plate, there would be a photo taken and the toll invoices would be charged to our credit card. As we were talking the agreement printed out and she indicated where we should sign and initial. There was a long queue behind of us, we trusted that the agreement would reflect what we had agreed. During the 5 weeks we had Google map set on " avoid tolls" and paid the very few tolls we came upon using cash and credit card where we could. We believed there would be few, if any, tolls that needed to be paid by plate invoices. However, when we returned the car, we were shocked to discover that there was an additional $501 extra charges. When we questioned what this was for, we were told that it was the E-Toll charge. Then we looked at the agreement which showed: "E-Tolls $21.99 per day Max $439, accepted". We had never discussed this option at the front desk when we took the car. When we raised the issue with the woman who served us, she simply said " you signed the agreement" and curtly called the next customer.We had to contact the AVIS US customer service after we returned to Australia. At least they responded professionally and efficiently, after we provided evidence of the tolls we had paid. They kindly refunded us the money.We still could not comprehend what happened at this Washington DC office. But we would like to warn people who are going to deal with this office, to be aware.
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October 2023 by Thomas Karampaxoglou
I am a President's Club member and I've had a horrible experience with Avis. I made the mistake to pick up a rental at a Washington office. The service was appalling, employees barely looked at me while picking up the car. The car was not inspected by them, they instead waited for me to pick out all the imperfections and note them on the piece of paper. The car itself was obviously not checked, as it almost immediately became obvious that there was a severe technical issue, a loud helicopter sound and vibration. Thankfully nothing happened before I reached my hotel in Salem. I contacted Avis and had to drive back to Boston, waste 2 hours, in order to get a replacement. I spoke to roadside assistance who couldn't send me a confirmation number, because their system doesn't accept international phone numbers! At the airport, I was bounced back and forth between 4 employees and three different stations. No one seemed to know who I needed to speak to, and what the process was to get a replacement car. Everyone was more than happy to direct me to someone else, just to get me off their back. Last employee I spoke to tried to convince me I was not Avis Preferred and have me sent into yet another station.
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September 2023 by Lara
Fraudulently charged $23 for "fuel service" when I literally filled up at the gas station 2 blocks away right before returning. Had to call customer support and they did process the refund (and claimed it was a system issue), but very alarming to get that cost on the final receipt. I had asked the person who was getting in the car and checking it when I left if everything was good and he had said "Yes". I recommend photographing your gas gauge just in case when getting out.
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August 2023 by S Thomas
I'm disappointed. I come here OFTEN. I love Will, Marilyn, the one guy in the garage (lightskin black man) and the manager (white guy don't know his name). Today I went to pick up my rental (one day rental), I was SHOCKED to see 3 people working at once which is great because normally its only 2. I arrived at 8:50am and it was a line at the door already. I got in quickly and was working with a new person (white woman, but not American background) I'm mentioning this because I know she's new and has NOT been properly trained. I noticed she didn't call for my car but I figured let me not tell her how to do her job. I go to the garage to wait for my car as she told me. I noticed its F'ing 9:30AM and 3 people have gotten their car who were NOT ahead of me! Meanwhile, I told someone (the white guy who collects the cars) around 9:10ish I was waiting on the Civic - he said ok its coming. I finally just walk in the store and ask the new woman if she called for my car. She said yes but she lied and they just called for it in front of me. It was NOT called because I asked someone else in the garage. I like coming to this location because its convenient for me. Please train new employees. LASTLY, see the pictures. This is actually the 2nd time this has happened where the car is filthy. I didn't submit a review last time. The last car I had, had animal hair all on the seat! This car - is just dirty. Come on ya'll clean the cars!!
