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August 2023 by GHML
I have been 17 years with the bank and employees here are very nice and helpful. Specially I met Sara Hernandez twice recently and she helped me in answering my questions patiently and politely,Thanks
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July 2023 by Eliza Dong
The service was excellent. I went with a problem about credit card and they solved it immediately. Representative Sara was extremely empathetic and friendly!!
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June 2023 by Leticia Risco
The service was excellent. I went with a problem and they solved it immediately. Representative Grimilda Sorto was extremely empathetic, with a humanitarian approach. Congratulations on the team you have! I left very satisfied.
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April 2023 by Samuel Wolde
Hello Bank of America I would like to tell you that I have a wonderful service at Bank of America with one of the employees by name Sara Hernandez.The best customer service!
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March 2023 by Azeb Tekle
Great service Thank you to Grimilda and Fabio
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February 2023 by 홍수지
I visited 4-5 different bank of america in Washington dc and mary land here is the beat bank .Always banker appreciate say thank you for waiting even when l didn’t wait for a long time. Especially sara hernandez is best she let me know where do l waste money and fix it with very kind attitude. I will visit only this bank! Thank you bank of america!
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January 2023 by Mary Smith
Katie was so professional and comforting! She has an amazing way of displaying her customer service skills and it seems like it’s done effortlessly. First time in 12 years I have considered becoming an account holder again! Keep her pay her well!!!!! Thank you Katie
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December 2022 by Osainatu Koroma
This branch in 14 street NW , they have an excellent working relationship with client
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October 2022 by Seth Ligo
Petty lies. And I don’t use that word lightly.Went to get a cashiers check. Told it’s usually $15 (already a rip off for people who have an account with the bank) but as we are “preferred customers” it’ll be free. Manager comes and tries to herd us into a timeshare style info session. We say no. There is no mention of a charge since we didn’t do the info session. Manager even says he won’t charge us. But the teller charges the $15 fee to the account without telling us. We just see it later in the account. I can’t believe this legal, and it’s definitely not ethical. Seems like a poor return: lost a 20 year “preferred customer” over dishonesty that could net them a whole $15. Where’d these folks learn finance?
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October 2022 by Chintan Maru
On par with other BoA branches in DC. Does not honor appointments made in advance.
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October 2022 by meseret bekele
Very friendly the manger Glades and the co worker Sara both hard worker and polite.
