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January 2024 by Kelly Lee
Honest opinionStaffs were very kind, but some of them did not know what to do, they do need more training. Also, every single update had to go through the manager so he had to go back and forth which I felt like it was waste of time.Appointments were hard to schedule. I also had to wait about 10 minutes even when I was scheduled to meet.
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October 2023 by Jeffrey Ketron
This is what a bank branch should be. Definitely cut from cloth from the old days. Incredibly friendly and helpful during my brief visit.
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April 2023 by Brian R.
I visited the branch in DuPont Circle this morning to inquire about earning a higher yield on my savings account. I am a "Preferred Rewards" customer, since 2006. The woman on staff I encountered was initially pleasant, professional. Once I expressed my reason for being there, she asked me to have a seat and came back after a couple of minutes. She offered a Brokerage CD as an option. I told her I was not interested in that. She offered no other alternative. I told her I would looking to deposit over $400,000 from an upcoming real estate transaction, that I now would be taking to another financial institution. She kind of glared at me. Never said "I'm sorry we can't help you, or 'thank you for being a customer'." Nothing! I have since opened a much higher yield savings account at Capital One. BoA You Stink! I hope someone there reads this.
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June 2022 by Tiana B.
if you can help it at all never come to the 13th and G location in DC. Unfortunately my work has a corporate account and this is the nearest location. Not only will you have to wait for what seems like forever to get to the one (1) teller they have daily (even at busy lunchtime hours) but you will also have to see the other three (3) or so "more important " BOA employees walking around not helping, even when there's a line to the back of the bank. if you're lucky enough the people ahead of you will get exasperated enough to leave before they're seen (this has happened on a few occasions while I was there. I was one of the people to leave once as well). the bank is simply not managed well enough for such a busy location. Theyre clearly still in COVID mode when there was no one in downtown DC. Just don't do it!
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June 2022 by Amy Schaldenbrand
I have been going to this bank for the past 13 years. I walked in to get cash and to order foreign currency. They first told me there was no teller today so I could not get any cash (Isn't that the primary purpose of a bank?). Then I asked how to order currency and their advice was "go on your app or on the bank of america website." I told them I was having trouble and rather than walking me through the pages, they told me I should just search for it myself. If they aren't going to provide service or cash, they may as well close this branch down.
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May 2022 by Mohammed Basaar
Thank you Bank of America ,and special thanks to the branch employee Ms. Katie Mywar for her kind attitude. When I visited the B ofA last Monday.However,I just want to complain and disputes a mistake that happened with mis-spelling my first name when I opened the account on July last year in North Virginia branch,Alexandria, the banker typed “Mohammad” instead of “Mohammed “.even thought he already took my passport picture and filed it into system.After I opened my Account,I moved to States College in PA ,16803 zip code areas ,where’s no Bof A branch operates there (unfortunately for such a good reputation bank) so then I tried to contact with the person or the banker and he apologized and said you have to come physically to the branch to change the name. At that time,Iwas at 16803 zip code area for study and research so I couldn’t move from Pennsylvania (PA) therefore,I requested via online virtual chats but no results. So after I finishes the spring semester which was last week,I just traveled to DC. For my own business and visit the D.C branch to amend or change the name which consider a big deal for me.The reason I said that is because of this mistake,I was not able to use the banking statement for official use due the the major difference and doesn’t match the name of the passport. To specify,I applied to EU visa during the fall and the embassy refused the banking statement and they said it didn’t match your others form of ID and perhaps this belongs to other one. and DMV refused it for the purpose of verifying the residence due the the difference in spellingI am telling the story to show how badly this effected me and in this case,the banker should have come to me ,no asking me to come to him after he knew I am in other state.At the end ,I am seeking any kind of compensation from Bank of America. To know more about the case , you may ask Katie Mywar .Thank you
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February 2022 by kyle nichols
I had an amazing banking experience today. I had the pleasure to work with Banker, Tsar P. He was a great help. Typically, I am anxious when discussing my finances; however, my discussion with Tsar was informative and enjoyable. I HIGHLY recommend this branch. Thanks, Tsar!
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February 2022 by J Macklin
Tsar was great and extremely knowledgeable. Made everything easy to understand. Would definitely recommend him to friends and family
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November 2021 by Bradford Grossman
Tsar Powell helped me open my first credit card and was so kind guiding me through all the steps and explaining to me everything I should know. He is always friendly and patient and would definitely recommend him to anyone!
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September 2021 by Jandira Manjenje
Great service and pleasant experience. I had Tsar Powell as the agent assisting me with opening my business account and he was great in explaining everything, and making sure I understand all the options in order to select the best fit for my small company. Strongly recommend!!
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September 2021 by Soeda Yuki
I have dropped by the office to update my account information. Tsar took care of me and was very helpful. Thank you so much!
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September 2021 by Qiran Wang
We are Chinese students and it is the first time to apply for a bank card in DC. The staff took the initiative to contact the translator to help us solve various problems. The staff was enthusiastic and patient. They taught us how to operate the bank card step by step. It took three hours, but his service attitude was very good, and finally he helped us successfully deposit money. Thanks.
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September 2021 by Ana Maria Rivera Casco
Mr. Tsar was wonderful and so helpful in setting my son with his first bank account.Great service, fast and efficient. Five star service all the way...
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September 2021 by edith ma
Just opened bank account with BOA and got my e-debit card and e-credit card. Mr. Tsar Powell is very clear and efficient! Appreciate his help!
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September 2021 by Xuyang Deng
I would give a BIG Thank You to Maria, Katie and Tsar. They are so nice and friendly. As a foreign student here, they give me such patience to open accounts and instruct me to use apps and ATMs in addition. It's also a pleasure to chat with them. Thank you so much.
