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March 2023 by Joel K.
Their money market accounts only go up to 0.06% and their CD's only go to 0.15%. The current MM rates are 4-5%. They are literally gouging their customers. Shame on BoA.
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January 2023 by Erikka Baker
I had a 10am appointment and was welcomed at 10:01am. I needed help getting my accounts in order for 2023 and in doing so identified some fraudulent activity. Daniel and Tigst worked together to help me and while nerve wracking, they made me feel comfortable, understood my concerns and helped to rectify the problem. I will definitely be back to work with Daniel and Tigst in the future. Thank you both!
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January 2023 by Tamas Erdos
Slow and unhelpfulI’ve been a BofA customer since 2008, going to close my account
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February 2022 by Rhonda Ayers
Always never enough staff They make one or two Work the whole shift with no help Bank of America needs to do better supporting staff
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December 2021 by Lashay Wingfield
Security does not wear mask nor do they ask the customers to cover their face with a mask. They only have one teller worker while others look at you..smh
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October 2021 by Henry, Oliver Jr
The worst ! They will make you Wait sóoooooooo..long when nobody else is waiting but you.
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August 2021 by Lora Kluber
Waited here twenty minutes for them to tell me they don’t have a notary. Will never come back here.
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May 2021 by young yani
Lost on why BOA charge YOU a $35 return fee especially when it comes from a company or payer. I’m really tired of boa, that’s literally $70 out of my account for a return I can’t control. That should be illegal especially if it’s returned within 7 days.
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April 2021 by A As
If I could give this branch no stars i would, Horrible customer service. The branch manager was outside on the phone when the teller needed her assistance. I was told to wait until she was finished. After she finished with her personal phone call she refused to cash a check that belonged to a BOA customer. I offered her several different alternatives to resolve whatever issue she had. She was completely unwilling to help me. I even had the customer call the branch to verify the check. She was very short patient and I’ll be calling corporate and leaving reviews on every social media platform. Whatever assumptions she made about me is completely unprofessional and this type of behavior has to stop!!
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December 2020 by John G
I made an appointment online to use the notary public services advertised on the BOA app. When I arrived I waited on line and was told there is no notary at this location.... Even though I had made an appointment specifically for their advertised notary. Very disappointed. I'd suggest using a different branch if possible.
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August 2020 by Habibus S.
When I was living in NE side of DC, this was my go to Bank of America branch. I've opened my personal checking, savings, business, credit card accounts here. I know i can do it online but I preferred to go there. Staffs are friendly. Manager is the friendliest person of all. Very helpful. since covid, most of the branches are closed. If i need to go to branch for some withdrawals (doesn't happen really often) or something, If the manager sees me, she actually remembers me. Which feels nice from time to time.
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June 2020 by A asfaw
If I could give this branch no stars i would, Horrible customer service. The branch manager was outside on the phone when the teller needed her assistance. I was told to wait until she was finished. After she finished with her personal phone call she refused to cash a check that belonged to a BOA customer. I offered her several different alternatives to resolve whatever issue she had. She was completely unwilling to help me. I even had the customer call the branch to verify the check. She was very short patient and I’ll be calling corporate and leaving reviews on every social media platform. Whatever assumptions she made about me is completely unprofessional and this type of behavior has to stop!!
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June 2020 by Jacqueline Brown
Bank of America in Hyatsville, staff is totally incomitant, Staff gave me wrong information, I had to call customer service to help me with my problem, I could not believe how they put my account in jepordy, I will never service at this bank again. EVER
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April 2020 by Janna Hagey
Teller did not know how to process a cashiers check. I spent 40 minutes watching him be trained in front of me. No one around him even took over to actually help. My time was wasted and was used to ultimately train this guy - which he still did not know how when I left. I had to leave and go somewhere after that amount of time and still had NO cashiers check. This was the WORST experience I have ever had. Bank of America DO BETTER!
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March 2020 by Nizar Qabaha
The worse waiting line and service ever. Everytime I visit this branch I have to spend at least thirty min to one hour even on slow days. Today there is only one employee serving more than 20 people
